Contacts Folder using Message Views

[Shawn Barrick]

I've got a user who's Contacts folder has somehow been changed to a
message view. All the contact items are there, and look normal when
opened, but the view itself displays them as messages in a mail folder
(from, subject, date received).

It's the main contact folder, so I can't delete or recreate it. I've
tried looking at the views, forms, and options to no avail. Any
suggestions?


Shawn Barrick
System Administrator
Finard & Company, LLC

 

[Sue Mosher [MVP-Outlook]]

Is it possible that they're accessing an Exchange mailbox contacts folder through an IMAP account? That would explain the symptoms.

What view is active in the Contacts folder?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Shawn Barrick]

Is it possible that they're accessing an Exchange mailbox contacts folder through an > >IMAP account? That would explain the symptoms.

No, it's just a local PST.

What view is active in the Contacts folder?

"Messages". The only views available are predefined ones for a mail
folder.

Thanks,
Shawn Barrick
System Administrator
Finard & Company, LLC

 

[Sue Mosher [MVP-Outlook]]

You might want to run Scanpst.exe on that .pst file to clear up any errors in it.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers