Contacts in Outlook 2007

[R4010S]

Microsoft have a Help item called "Contacts are missing when I cllick the TO,
Cc, or Bcc buttons" that describes the problem I have butdoes not solve the
problem.
I can follow their advice as far as to "Reset Oultook Address Book settings"
and I get as far as Step 2.1 but cannot remove the Outlook Address Book as
the Remove function is greyed out.
What else can I do?

 

[Brian Tillman]

Microsoft have a Help item called "Contacts are missing when I cllick
the TO, Cc, or Bcc buttons" that describes the problem I have butdoes
not solve the problem.
I can follow their advice as far as to "Reset Oultook Address Book
settings" and I get as far as Step 2.1 but cannot remove the Outlook
Address Book as the Remove function is greyed out.
What else can I do?

That's one of the problems with OL 2007. It doesn't allow you to remove the
address book service from the mail profile. You need to start with a new
profile.
http://www.howto-outlook.com/faq/newprofile.htm

 

[R4010S]

That was great advice, thanks.
It looks like everything is how I expected it to be.
Is it now safe to remove the original profile?
What happens if I leave it?

 

[Brian Tillman]

That was great advice, thanks.
It looks like everything is how I expected it to be.
Is it now safe to remove the original profile?

Yes, if you're satisfied that your new profile is working to your
satisfaction.

What happens if I leave it?

Nothing. It's only a key in the registry.