Contacts list and PAB's

[Nigel]

Any ideas why this is ?????

Customers contacts folder shows contacts in the format of
first name, last name. All the settings within Outlook
show as being set to Last name, First Name. This is how he
wishes the contacts folder to appear. We have ensured that
all settings in outlook reflect this but the changed are
not being made to contacts.

ATTEMPTED FIXES: Set configuration on services tab for
contacts, and for Personal Address book. Also set Outlook
from Tools>Options>Contacts Button>changed way that new
contacts are added

Final Fix: Added PAB to Services in customers profile and
all worked as customer wanted it to