Contacts missing after upgrade.

[David]

I recently reinstalled my entire system and upgraded to windows xp and office 2003. I moved my pst back onto the new system after reinstall but all my contacts were missing. My mail is there okay, but no contacts. I made a complete backup of my hard drive before the reinstall so I'm not missing any files. I've search the old drive just to be sure there aren't any other pst file out there too. I'm tempted to go back to Office XP and see if my contacts show up again.

After reading through all sorts of posts it seems I'm doing everything correctly... can somebody offer any advice.

thanks
David

 

[Russ Valentine [MVP-Outlook]]

How did you access your old PST file? If it were the correct one and
accessed correctly, it would still contain your Contacts. If indeed, you
still have the correct PST on your old drive, simply open it in your new
installation.
--
Russ Valentine
[MVP-Outlook]

I recently reinstalled my entire system and upgraded to windows xp and

office 2003. I moved my pst back onto the new system after reinstall but
all my contacts were missing. My mail is there okay, but no contacts. I
made a complete backup of my hard drive before the reinstall so I'm not
missing any files. I've search the old drive just to be sure there aren't
any other pst file out there too. I'm tempted to go back to Office XP and
see if my contacts show up again.

After reading through all sorts of posts it seems I'm doing everything

correctly... can somebody offer any advice.

 

[Athena [MVP-Outlook]]

If your old mail is there, your old contacts are too. The first thing to do is to verify that you are seeing all the folders in the old PST -- remember, the default view in OL2003 shows only the mail folders. To see the other types of items you must click on the icons at the bottom or view the entire folder list. What do you see when you click on the Contacts button in the navigation pane?

You may also want to verify that you set your old PST as the default for your new machine. You can do that at the bottom of the Email Accounts dialog (Tools|Email Accounts|View or change existing email accounts).

 

[Diane Poremsky [MVP]]

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.