Contacts not an e-mail Address Book

[Andy Siegel]

I recently built my laptop on Win7 and installed Office 2007. I copied my
..pst file from the old hard drive onto the new one. Everyting seems to work
fine except Contacts. When I look at my contacts folder, I see them all
listed there. I even see the subfolders of contacts. Everything seems to be
there. Here's the problem, when I right click on the contacts folder (any of
them), the check box to make it an e-mail address book is unchecked and
grayed out. When I look at my Account settings and the Address Book, it says
Outlook Address Book (MAPI). If I click on "change", it should show my
Outlook Address books, but nothing is listed there.

When I go to create a new e-mail and click on "To", nothing shows up. I
can't figure out how to force my contacts to become an Outlook Address Book.
Any help would be appreciated.

 

[Gordon]

I recently built my laptop on Win7 and installed Office 2007. I copied my
.pst file from the old hard drive onto the new one. Everyting seems to
work
fine except Contacts. When I look at my contacts folder, I see them all
listed there. I even see the subfolders of contacts. Everything seems to
be
there. Here's the problem, when I right click on the contacts folder (any
of
them), the check box to make it an e-mail address book is unchecked and
grayed out. When I look at my Account settings and the Address Book, it
says
Outlook Address Book (MAPI). If I click on "change", it should show my
Outlook Address books, but nothing is listed there.

When I go to create a new e-mail and click on "To", nothing shows up. I
can't figure out how to force my contacts to become an Outlook Address
Book.
Any help would be appreciated.

When you say you "copied" your pst file, what EXACTLY did you do? Did you
import it, or did you overwrite the existing pst file?
Either operation could have corrupted your mail profile, one of the symptoms
of which being that the check box to make the contacts folder an Outlook
address book is greyed out.
Create a new Mail Profile in Control Panel-Mail-Show Profiles-Add and attach
the existing pst file to it.
See if that helps.

 

[Andy Siegel]

You, sir, are a genius! Thank you.

When you say you "copied" your pst file, what EXACTLY did you do? Did you
import it, or did you overwrite the existing pst file?
Either operation could have corrupted your mail profile, one of the symptoms
of which being that the check box to make the contacts folder an Outlook
address book is greyed out.
Create a new Mail Profile in Control Panel-Mail-Show Profiles-Add and attach
the existing pst file to it.
See if that helps.

.

 

[Gordon]

You, sir, are a genius! Thank you.

<blush!>

YW!

 

[Mike]

I followed these directions, but with no success. When I created my new
profile, I pointed it to my existing .pst file. The contact lists appear in
the new profile, but the box is still grayed out. What am I missing?

Thanks.

 

[Gordon]

I followed these directions, but with no success. When I created my new
profile, I pointed it to my existing .pst file. The contact lists appear
in
the new profile, but the box is still grayed out. What am I missing?

OK. Several things to try.
Firstly, did you IMPORT the pst file? If so that /may/ have corrupted the
electronic addresses.
Can you try to create a new Contact and see if that appears in the
Addressbook view?
If not, then try creating a new Contact folder and see if you can set that
as an Outlook Addressbook.