Contacts not apearing in Outlook 2003

[Dan]

I'm moving files (from a desktop (Windows XP Pro) to a new laptop with
Windows 7. Outlook 2003 is installed on both.

After copying and pasting the Outlook .pst file (from desktop to laptop via
a USB memory stick), all of the mail and mail folders appear with no
problems. When I select new mail message and to:, the contacts do not
appear.

What am I missing here? Is there something else that I need to do?

Thanks...Dan

 

[Diane Poremsky [MVP]]

The problem, as mentioned earlier, is the way you moved the the pst and
created the profile. You need to make a new profile.

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]

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