Contacts not showing up in Address Book under Word

[CAguyinGA]

Office XP
Using the Envelopes and Lables function
I click on the book icon and no addresses show up under Address Book; I then change to contacts and all my contacts (with a name) show up
Twice I have performed the routine of
1. Outlook Tools > email accounts > view or change existing directories and remove the Outlook address book entr
2. restart Outlook and add Outlook address book, and restart Outlook
3. Check Outlook Contacts properties to ensure that address book box is checked
4. I took Word down and restarted.
There are still no entires under Address Book when I use the Envelopes and Labels tool under Word
Any ideas? Thanks....

 

[Russ Valentine [MVP-Outlook]]

Sounds normal to me.
That's where your Contacts should be. In Contacts.
They never appear in the Address Book. The Address Book is just a shell that
holds your Contacts Folders.
--
Russ Valentine
[MVP-Outlook]

Office XP:
Using the Envelopes and Lables function,
I click on the book icon and no addresses show up under Address Book; I

then change to contacts and all my contacts (with a name) show up.

Twice I have performed the routine of:
1. Outlook Tools > email accounts > view or change existing directories

and remove the Outlook address book entry

 

[CAguyinGA]

Thanks for your repsonse, Russ but my understanding is that the contacts should show up under the address book under the Envelopes and Labels function when the application is set up correctly. Contacts show up under the Address Book in Outlook. Why not under the Envelopes and Labels function? Thanks....

 

[Russ Valentine [MVP-Outlook]]

No they don't.
Never have.
Invoke your Address Book in Outlook. Use the dropdown in "Show Names from
the:"
You'll see how the hierarchy is constructed.
--
Russ Valentine
[MVP-Outlook]

Thanks for your repsonse, Russ but my understanding is that the contacts

should show up under the address book under the Envelopes and Labels
function when the application is set up correctly. Contacts show up under
the Address Book in Outlook. Why not under the Envelopes and Labels
function? Thanks....

 

[CAguyinGA]

OK, thanks. How do I have Contacts initially show up in the drop-down boxpanel when using Envelopes & Labels without having to change the source from Address Book to Contacts? Thanks

 

[Russ Valentine [MVP-Outlook]]

You can't. There's no such setting in Word. Only in Outlook.
--
Russ Valentine
[MVP-Outlook]

OK, thanks. How do I have Contacts initially show up in the drop-down

boxpanel when using Envelopes & Labels without having to change the source
from Address Book to Contacts? Thanks

 

[CAguyinGA]

Thanks. How do I modify the setting in Outlook?

 

[Russ Valentine [MVP-Outlook]]

Open the Address Book.
Tools > Options... >Show this Address List first