Contacts not showing up In OAB for outlook 2000 but is in outlook

[Rnesheim]

After having to restore some mailboxes, the users are having the problem that
when they try to search for a person that is in their contact list, try and
view the contact when trying to add a address to an email by clicking the To
button or tries to view the conacts in the OAB it comes up blank, this only
happens when the user is using Outlook 2000, when they use Outlook 2003 its
fine.
And to head of the standard answer. Yes we have tried removing the OAB and
installing it back in, removing and putting back the check mark in the AOB
tab under properties for the contact list, we have tried to follow the
support article 287563, no differnece

 

[Russ Valentine [MVP-Outlook]]

Did you try creating a new profile?

 

[Rnesheim]

yes we tried on multible pcs, we also tried to delete the user completely and
then add it again, and we still had the same issue

Did you try creating a new profile?
--
Russ Valentine
[MVP-Outlook]

After having to restore some mailboxes, the users are having the problem
that
when they try to search for a person that is in their contact list, try
and
view the contact when trying to add a address to an email by clicking the
To
button or tries to view the conacts in the OAB it comes up blank, this
only
happens when the user is using Outlook 2000, when they use Outlook 2003
its
fine.
And to head of the standard answer. Yes we have tried removing the OAB and
installing it back in, removing and putting back the check mark in the AOB
tab under properties for the contact list, we have tried to follow the
support article 287563, no differnece

 

[Russ Valentine [MVP-Outlook]]

Haven't seen it. Might try asking in an Exchange group since this may well
be an Exchange issue.
--
Russ Valentine
[MVP-Outlook]

yes we tried on multible pcs, we also tried to delete the user completely
and
then add it again, and we still had the same issue

Did you try creating a new profile?
--
Russ Valentine
[MVP-Outlook]

After having to restore some mailboxes, the users are having the
problem
that
when they try to search for a person that is in their contact list, try
and
view the contact when trying to add a address to an email by clicking
the
To
button or tries to view the conacts in the OAB it comes up blank, this
only
happens when the user is using Outlook 2000, when they use Outlook 2003
its
fine.
And to head of the standard answer. Yes we have tried removing the OAB
and
installing it back in, removing and putting back the check mark in the
AOB
tab under properties for the contact list, we have tried to follow the
support article 287563, no differnece

 

[Rnesheim]

I took it to be a Outlook issue as the data is there, as we can see it in
Outlook 2003. it seems that Outlook 2003 reads the contact list differently
then outlook 2000, and that is the reason that the issue only shows up in
Outlook 2000.

Haven't seen it. Might try asking in an Exchange group since this may well
be an Exchange issue.
--
Russ Valentine
[MVP-Outlook]

yes we tried on multible pcs, we also tried to delete the user completely
and
then add it again, and we still had the same issue

Did you try creating a new profile?
--
Russ Valentine
[MVP-Outlook]
After having to restore some mailboxes, the users are having the
problem
that
when they try to search for a person that is in their contact list, try
and
view the contact when trying to add a address to an email by clicking
the
To
button or tries to view the conacts in the OAB it comes up blank, this
only
happens when the user is using Outlook 2000, when they use Outlook 2003
its
fine.
And to head of the standard answer. Yes we have tried removing the OAB
and
installing it back in, removing and putting back the check mark in the
AOB
tab under properties for the contact list, we have tried to follow the
support article 287563, no differnece

 

[Russ Valentine [MVP-Outlook]]

If so, it's one I've never seen. Outlook issues are resolved by resetting
the Outlook Address Book Service. Moreover, the action that created it was
restoring the mailboxes, right? There's a lot more to that story, I bet.
--
Russ Valentine
[MVP-Outlook]

I took it to be a Outlook issue as the data is there, as we can see it in
Outlook 2003. it seems that Outlook 2003 reads the contact list
differently
then outlook 2000, and that is the reason that the issue only shows up in
Outlook 2000.

Haven't seen it. Might try asking in an Exchange group since this may
well
be an Exchange issue.
--
Russ Valentine
[MVP-Outlook]

yes we tried on multible pcs, we also tried to delete the user
completely
and
then add it again, and we still had the same issue

:

Did you try creating a new profile?
--
Russ Valentine
[MVP-Outlook]
After having to restore some mailboxes, the users are having the
problem
that
when they try to search for a person that is in their contact list,
try
and
view the contact when trying to add a address to an email by
clicking
the
To
button or tries to view the conacts in the OAB it comes up blank,
this
only
happens when the user is using Outlook 2000, when they use Outlook
2003
its
fine.
And to head of the standard answer. Yes we have tried removing the
OAB
and
installing it back in, removing and putting back the check mark in
the
AOB
tab under properties for the contact list, we have tried to follow
the
support article 287563, no differnece

 

[chanhome via OfficeKB.com]

Hello All,

I have a problem, when some user click to the group and want to see the
members of this group in outlook address book. But it also comes blank. Do
you know why they can't view the members in the group.

thanks a lot
Chanhome

 

[Russ Valentine [MVP-Outlook]]

Explain what you mean by a group. That could mean anything.
Normally one uses the Contacts Folder to view information, not the Outlook
Address Book.