Contacts Problem

[ckjhalpin]

Hi,

We have Windows 2003 Server and all PC run Windows XP, today
colleagues told me that when they create a new message, and go to 'To:
and click on Contacts an error message comes up:-

The address list could not be displayed. An unsupported restriction wa
passed into an IMAPITable method.

Then:-

Unable to complete the operation. A fatal error has occured i
Outlook.


Then Outllook crashes and I have to stop the application and go into i
again.

You can view the Contacts if select the tab on the left. Also when yo
creat a new message and type a letter in the 'To:' box the auto tex
comes up with the address.

Do you know what might be causing this?

Many thanks for your help

 

[Sue Mosher [MVP-Outlook]]

THe first troubleshooting step you should take is to check what address list the user has set to appear first in the address book: Tools | Address Book, then Tools | Options.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Frank]

I have the same issue with the same error message. When I try your
troubleshooting suggestion below, the program locks up, errors out and
restarts outlook.

I have updated my office 2003 package with the latest updates from
microsoft. I have also exported all my contacts, deleted them and imported
them back into outlook. This did not help. I get the same error message
even if I have no contacts in outlook.

Thanks in advance for your help,

Frank

 

[Sue Mosher [MVP-Outlook]]

Assuming you can see the data fine in the Contacts folder as the original poster could, I doubt that the data is the problem. I would try removing the Outlook Address Book from the profile (Tools | E-mail Accounts) and adding it back in. If that doesn't resolve the problem, then try creating a completely new mail profile.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

I have the same issue with the same error message. When I try your
troubleshooting suggestion below, the program locks up, errors out and
restarts outlook.

I have updated my office 2003 package with the latest updates from
microsoft. I have also exported all my contacts, deleted them and imported
them back into outlook. This did not help. I get the same error message
even if I have no contacts in outlook.

Thanks in advance for your help,

Frank