contacts - 'show this folder as an e-mail Address Book' is greyed

[Rob72]

I want my outlook contacts to show up in the adress book so I can select them
for addressing emails. I followed "Quick Reference Card - Become an Address
Book expert"
<http://office.microsoft.com/trainin...ID=RP011895021033&CTT=6&Origin=RC011894951033>
and other places where it says "To make sure that the new folder appears in
your Address Book, right-click the folder, click Properties, and then click
the Outlook Address Book tab. Verify that the Show this folder as an e-mail
Address Book check box is selected, and then click OK. "

however, the 'show this folder as an e-mail Address Book' line is greyed
out, and the check box is not active.

I used the "Windows Easy Transfer" to transfer my settings from
Office/Outlook 2002 when I bought the new laptop with Vista and installed
Office/Outlook 2007. I'm not sure if that has anything to do with this
problem.

Any solutions? Thanks.

 

[Russ Valentine [MVP-Outlook]]

Answer has been posted here countless times. You cannot use WET with
Outlook. If you do, the profile it populates is corrupt and has no address
book service, nor can you repair it. You must create a new profile from
scratch and connect your data file to it using a supported method: open the
data file and set it as your default.

 

[Rob72]

Thanks. So does that mean that if I uninstall MS Office 2007 and re-install
it, then connect my outlook.pst file (which I've already converted to 2007
from the 97-2002 format), it will work?

Answer has been posted here countless times. You cannot use WET with
Outlook. If you do, the profile it populates is corrupt and has no address
book service, nor can you repair it. You must create a new profile from
scratch and connect your data file to it using a supported method: open the
data file and set it as your default.

--
Russ Valentine
[MVP-Outlook]

I want my outlook contacts to show up in the adress book so I can select
them
for addressing emails. I followed "Quick Reference Card - Become an
Address
Book expert"
<http://office.microsoft.com/trainin...ID=RP011895021033&CTT=6&Origin=RC011894951033>
and other places where it says "To make sure that the new folder appears
in
your Address Book, right-click the folder, click Properties, and then
click
the Outlook Address Book tab. Verify that the Show this folder as an
e-mail
Address Book check box is selected, and then click OK. "

however, the 'show this folder as an e-mail Address Book' line is greyed
out, and the check box is not active.

I used the "Windows Easy Transfer" to transfer my settings from
Office/Outlook 2002 when I bought the new laptop with Vista and installed
Office/Outlook 2007. I'm not sure if that has anything to do with this
problem.

Any solutions? Thanks.

 

[Russ Valentine [MVP-Outlook]]

Not at all. Please take the time to go back and read my post and note that
it says nothing about uninstalling and reinstalling Outlook (which has never
been known to solve any problem). Am I to assume that you do not know how to
create a new Outlook profile? Suggest reading the basics:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

Might also want to read up on how you migrate data correctly:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Sorry. Since this information is posted here daily, I just assumed you had
read the group. My bad. Might want to try doing so next time.
--
Russ Valentine
[MVP-Outlook]

Thanks. So does that mean that if I uninstall MS Office 2007 and
re-install
it, then connect my outlook.pst file (which I've already converted to 2007
from the 97-2002 format), it will work?

Answer has been posted here countless times. You cannot use WET with
Outlook. If you do, the profile it populates is corrupt and has no
address
book service, nor can you repair it. You must create a new profile from
scratch and connect your data file to it using a supported method: open
the
data file and set it as your default.

--
Russ Valentine
[MVP-Outlook]

I want my outlook contacts to show up in the adress book so I can select
them
for addressing emails. I followed "Quick Reference Card - Become an
Address
Book expert"
<http://office.microsoft.com/trainin...ID=RP011895021033&CTT=6&Origin=RC011894951033>
and other places where it says "To make sure that the new folder
appears
in
your Address Book, right-click the folder, click Properties, and then
click
the Outlook Address Book tab. Verify that the Show this folder as an
e-mail
Address Book check box is selected, and then click OK. "

however, the 'show this folder as an e-mail Address Book' line is
greyed
out, and the check box is not active.

I used the "Windows Easy Transfer" to transfer my settings from
Office/Outlook 2002 when I bought the new laptop with Vista and
installed
Office/Outlook 2007. I'm not sure if that has anything to do with this
problem.

Any solutions? Thanks.

 

[Rob72]

Thank you. creating a new Outlook profile, as shown in the first URL, did
it. I've been migrating .pst files every 2-3 years but this was my first
time using the WET. I'm disappointed that neither the WET nor any MS Outlook
help (at least any help screen that is intuitively located) mentions that the
WET will cause problems like this. I didn't even think about the possible
relationship to the WET until I was drafting my post.

Also, I'm not a frequent forum poster, but out of respect for the forum and
experts like you, I did an automated search for answers to my issue and found
none. Now that I've looked back (expanding my criteria this time), I do see
that you posted a similar answer in November. Too bad one can't refine the
search results beyond the initial search box. Thanks again.

Not at all. Please take the time to go back and read my post and note that
it says nothing about uninstalling and reinstalling Outlook (which has never
been known to solve any problem). Am I to assume that you do not know how to
create a new Outlook profile? Suggest reading the basics:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

Might also want to read up on how you migrate data correctly:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Sorry. Since this information is posted here daily, I just assumed you had
read the group. My bad. Might want to try doing so next time.
--
Russ Valentine
[MVP-Outlook]

Thanks. So does that mean that if I uninstall MS Office 2007 and
re-install
it, then connect my outlook.pst file (which I've already converted to 2007
from the 97-2002 format), it will work?

Answer has been posted here countless times. You cannot use WET with
Outlook. If you do, the profile it populates is corrupt and has no
address
book service, nor can you repair it. You must create a new profile from
scratch and connect your data file to it using a supported method: open
the
data file and set it as your default.

--
Russ Valentine
[MVP-Outlook]
I want my outlook contacts to show up in the adress book so I can select
them
for addressing emails. I followed "Quick Reference Card - Become an
Address
Book expert"
<http://office.microsoft.com/trainin...ID=RP011895021033&CTT=6&Origin=RC011894951033>
and other places where it says "To make sure that the new folder
appears
in
your Address Book, right-click the folder, click Properties, and then
click
the Outlook Address Book tab. Verify that the Show this folder as an
e-mail
Address Book check box is selected, and then click OK. "

however, the 'show this folder as an e-mail Address Book' line is
greyed
out, and the check box is not active.

I used the "Windows Easy Transfer" to transfer my settings from
Office/Outlook 2002 when I bought the new laptop with Vista and
installed
Office/Outlook 2007. I'm not sure if that has anything to do with this
problem.

Any solutions? Thanks.

 

[Russ Valentine [MVP-Outlook]]

Next time use a reliable search engine. Using Google turned up 91 posts
answering this identical question in the last 3 months alone.
--
Russ Valentine
[MVP-Outlook]

Thank you. creating a new Outlook profile, as shown in the first URL, did
it. I've been migrating .pst files every 2-3 years but this was my first
time using the WET. I'm disappointed that neither the WET nor any MS
Outlook
help (at least any help screen that is intuitively located) mentions that
the
WET will cause problems like this. I didn't even think about the possible
relationship to the WET until I was drafting my post.

Also, I'm not a frequent forum poster, but out of respect for the forum
and
experts like you, I did an automated search for answers to my issue and
found
none. Now that I've looked back (expanding my criteria this time), I do
see
that you posted a similar answer in November. Too bad one can't refine
the
search results beyond the initial search box. Thanks again.

Not at all. Please take the time to go back and read my post and note
that
it says nothing about uninstalling and reinstalling Outlook (which has
never
been known to solve any problem). Am I to assume that you do not know how
to
create a new Outlook profile? Suggest reading the basics:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

Might also want to read up on how you migrate data correctly:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Sorry. Since this information is posted here daily, I just assumed you
had
read the group. My bad. Might want to try doing so next time.
--
Russ Valentine
[MVP-Outlook]

Thanks. So does that mean that if I uninstall MS Office 2007 and
re-install
it, then connect my outlook.pst file (which I've already converted to
2007
from the 97-2002 format), it will work?

:

Answer has been posted here countless times. You cannot use WET with
Outlook. If you do, the profile it populates is corrupt and has no
address
book service, nor can you repair it. You must create a new profile
from
scratch and connect your data file to it using a supported method:
open
the
data file and set it as your default.

--
Russ Valentine
[MVP-Outlook]
I want my outlook contacts to show up in the adress book so I can
select
them
for addressing emails. I followed "Quick Reference Card - Become an
Address
Book expert"
<http://office.microsoft.com/trainin...ID=RP011895021033&CTT=6&Origin=RC011894951033>
and other places where it says "To make sure that the new folder
appears
in
your Address Book, right-click the folder, click Properties, and
then
click
the Outlook Address Book tab. Verify that the Show this folder as an
e-mail
Address Book check box is selected, and then click OK. "

however, the 'show this folder as an e-mail Address Book' line is
greyed
out, and the check box is not active.

I used the "Windows Easy Transfer" to transfer my settings from
Office/Outlook 2002 when I bought the new laptop with Vista and
installed
Office/Outlook 2007. I'm not sure if that has anything to do with
this
problem.

Any solutions? Thanks.