Continue to receive the same e-mail repeatedly

[wonderin32]

Someone sent me an e-mail. I have Microsoft Outlook 2003. She sent it to
the account I have set up in Outlook and an account I have forwarding to that
account (both POP accounts). I continue to receive this message over and
over. Eventually I get an error message. I have not received any other
mail. I know other mail has come in because I am getting it on my
Blackberry. Also, if I go to the web account, the e-mail was only received
once. I also only received it once on my Blackberry.

Here's what I have attempted. I downloaded Service Pack 3 (which Microsoft
indicates includes 1 and 2). I asked the sender to remove the message. I
blocked the sender. I autoarchived everything.

How can I stop this message from being received repeatedly?

 

[Brian Tillman [MVP - Outlook]]

Someone sent me an e-mail. I have Microsoft Outlook 2003. She sent it to
the account I have set up in Outlook and an account I have forwarding to
that
account (both POP accounts). I continue to receive this message over and
over. Eventually I get an error message.

If you have a web interface to your mailbox available, log into your mailbox
on the server and see if you actually received the message multiple times.
If you get multiple copies in the mailbox, then Outlook is correct to
download multiple copies and the problem lies with the sender, not with you.

If, however, there's only a single copy on the server, but Outlook continues
to download it, then there are several ways to address the issue. Write
back when you can tell us which of these two cases (multiple messages on the
server or not) is the situation.

 

[wonderin32]

Thanks for the response. I checked the web interface and it did only come one
time to the web mailbox. At this point the web mailbox or my blackberry are
the only places that I can check. My outlook is dead right now.

Any help you can provide would be great.

Thanks

 

[Brian Tillman [MVP - Outlook]]

Thanks for the response. I checked the web interface and it did only come
one
time to the web mailbox. At this point the web mailbox or my blackberry
are
the only places that I can check. My outlook is dead right now.

See if something here helps: http://www.howto-outlook.com/faq/duplicates.htm