M
M.Garza
This has probably been posted a gazillion times but since I can't
understand VB code just yet (very limited ACCESS knowledge) I haven't
the slightest clue on how to covert a sum of time from decimal to
hh:nn:ss format.
I have created a query based off a table that houses all call center
employee computer (log time) time per day, I've managed to extract
monthly totals for #calls taken, # calls returned to que etc. When I
try to retrieve the minute totals I get a date in ACCESS rather than
the amount of minutes on the phone (00:00:15), I 've worked myself
around this issue by changing the format from 'mmmm yyyy' (this is how
the query brought it over) to 'hh:nn:ss'. After changing the format I
add another field to the query in design view to take the hh:nn:ss
format and turn it into a decimal time, this works great as I delete
the original field and change the (group by) option to sum on the new
decimal field and it gives me the entire month total for each employee.
After all this manipulation, I create a report to bring in all of the
sums for each employee on a monthly basis, all good..... I can
reformat the decimal time to hh:nn:ss with no problem as long as it is
below 24 hours. The problem is that this is a monthly report so the
"log in time, talk time, waiting time" undoubtedly will surpass 24 hrs.
I need to change the decimal time to hh:nn:ss format so the employee
can understand it as they are looking at their "progress" report.
I am not trying to be picky but I would most likely need an explanation
I can enter into the control box of the field (report) rather than go
through Marcos because I am clueless when it comes to CODE, MACROS,
etc.
Currently the report looks like this:
NAME LOGGED WAITING TIME
AVG TALK TIME
Doe, John 143.88 60.96
00:01:05
This is what I want it to look like
10/1/06 - 10/31/06
NAME LOGGED WAITING TIME
AVG TALK TIME
Doe, John 143:52:36 60:57:32
00:01:05 (this is fine since an employee will never have a talk
time of over 24 hrs)
I tried dividing the time by 24 and setting the format but it gives me
09:06:01 for 57:06:01 hrs.
Any help would be greatly appreciated, thanks!
understand VB code just yet (very limited ACCESS knowledge) I haven't
the slightest clue on how to covert a sum of time from decimal to
hh:nn:ss format.
I have created a query based off a table that houses all call center
employee computer (log time) time per day, I've managed to extract
monthly totals for #calls taken, # calls returned to que etc. When I
try to retrieve the minute totals I get a date in ACCESS rather than
the amount of minutes on the phone (00:00:15), I 've worked myself
around this issue by changing the format from 'mmmm yyyy' (this is how
the query brought it over) to 'hh:nn:ss'. After changing the format I
add another field to the query in design view to take the hh:nn:ss
format and turn it into a decimal time, this works great as I delete
the original field and change the (group by) option to sum on the new
decimal field and it gives me the entire month total for each employee.
After all this manipulation, I create a report to bring in all of the
sums for each employee on a monthly basis, all good..... I can
reformat the decimal time to hh:nn:ss with no problem as long as it is
below 24 hours. The problem is that this is a monthly report so the
"log in time, talk time, waiting time" undoubtedly will surpass 24 hrs.
I need to change the decimal time to hh:nn:ss format so the employee
can understand it as they are looking at their "progress" report.
I am not trying to be picky but I would most likely need an explanation
I can enter into the control box of the field (report) rather than go
through Marcos because I am clueless when it comes to CODE, MACROS,
etc.
Currently the report looks like this:
NAME LOGGED WAITING TIME
AVG TALK TIME
Doe, John 143.88 60.96
00:01:05
This is what I want it to look like
10/1/06 - 10/31/06
NAME LOGGED WAITING TIME
AVG TALK TIME
Doe, John 143:52:36 60:57:32
00:01:05 (this is fine since an employee will never have a talk
time of over 24 hrs)
I tried dividing the time by 24 and setting the format but it gives me
09:06:01 for 57:06:01 hrs.
Any help would be greatly appreciated, thanks!