Copy & paste crash

[Susan Gray]

Using OS 10.2.6 and Office v. X

Whenever I copy from Word and try to paste into an Entourage, Word
crashes and nothing is pasted. Every single time. Anyone have any
ideas?

 

[Elliott Roper]

Using OS 10.2.6 and Office v. X

Whenever I copy from Word and try to paste into an Entourage, Word
crashes and nothing is pasted. Every single time. Anyone have any
ideas?

Well Sue, that's backing the double isn't it? Reduce the odds.
What happens when you paste to Textedit from Word?
Ditto Textedit to Entourage?
(or anything else in the middle?)

If both those tests pass, I'd head for the Rosengard remedy - a careful
remove and reinstall of all of Office, followed by re-applying all the
updates in the recommended order. Clearly there must be some kind of
Microsoft Library battle going on inside your machine.

A re-install is a depressing treatment, so time consuming and with no
great chance of success, but what else can you do?

It would be a great interim step if the Office folk could produce a
'health check' utility that would tell you whather all the potential
conflicts were in a state of truce, if not lasting co-operation.

Some things should be done at start-up and reported on properly, like
font corruption and mis-match, missing libraries, wrong library
versions yadda.. If that's too hard, then a utility might not be beyond
them. It would certainly help to restore my faith in the stability of
the Office Suite.

 

[Beth Rosengard]

Well Sue, that's backing the double isn't it? Reduce the odds.
What happens when you paste to Textedit from Word?
Ditto Textedit to Entourage?
(or anything else in the middle?)

If both those tests pass, I'd head for the Rosengard remedy - a careful
remove and reinstall of all of Office, followed by re-applying all the
updates in the recommended order. Clearly there must be some kind of
Microsoft Library battle going on inside your machine.

A re-install is a depressing treatment, so time consuming and with no
great chance of success, but what else can you do?

It would be a great interim step if the Office folk could produce a
'health check' utility that would tell you whather all the potential
conflicts were in a state of truce, if not lasting co-operation.

Some things should be done at start-up and reported on properly, like
font corruption and mis-match, missing libraries, wrong library
versions yadda.. If that's too hard, then a utility might not be beyond
them. It would certainly help to restore my faith in the stability of
the Office Suite.

Actually, "Rosengard" would first recommend updating Office (if it isn't
already) and repairing disc permissions . *Then* she would recommend the
uninstall/reinstall as follows:

The Remove Office tool is located in the Value Pack folder on the Office X
CD. Install it and run it. Now reinstall Office X using the installer on
the CD or do a Drag & Drop to the Applications folder. Also don't forget to
install any Value Pack items you need. When you've finished, you'll need to
download (<http://www.microsoft.com/mac/download/>) and install the Office X
10.1.2, 10.1.4 and 10.1.5 updaters.

For the most trouble-free installation, run Disk Utility First Aid to repair
permissions before each updater install and when you've completed them all.
To repair permissions go to Macintosh HD/Applications/Utilities; open up
Disk Utility; select your hard disk and click the First Aid tab and then the
button to "Repair Disk Permissions".

Before uninstalling Office, you might want to back up various files. See
here for backup suggestions: <http://www.entourage.mvps.org/backup.html>.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[Susan Gray]

An uninstall, repair permissions, reinstall and updates solved the
problem. Thanks all.