Copy Paste Won't Work -- can't open docs from email

[SNO]

I haven't been able to use the copy/paste function in my Word for nearly a
year. I have to switch computers and use an old one, then forward the
document to my newer computer. It's more than just the copy/paste not
working, I can't click on a Word document that is emailed and expect it to
just open up in word. I must save it to my desktop, open up Word, and then
open up the document. Even when I do that, I can't copy or paste. I did a
little searching and found the delete the registry key advice, but my
computer won't let me delete. It says unable to delete all specified values.
I tried re-installing Word, but it just re-installed with the copy paste
error. I tried tech help with Dell, they didn't know. I tried Geek squad. No
dice. Any help someone on this board may be able to provide would be greatly
appreciated.

 

[SNO]

I had posted this at the bottom of another email and didn't think anyone
would read it because it was like a month old. But a tech came to my rescue
and solved my problem and I'm deliriously happy. Thank you.

 

[Terry Farrell]

That may be a symptom of a Word Data Key corruption - usually because Word
has been running when updates are installed.

Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

Symptoms of Data Key corruption may include:

• The mouse does not work when you use Word.
• You cannot open a Word document from the Search window in Windows
Vista.
• You cannot open a Word document from Windows Desktop Search.
• Word crashes when you try to start or exit Word.
• Word crashes when you open the Open dialog box.
• Word crashes when you save a document.
• Word crashes when you close a document.

If you feel uncomfortable editing the registry yourself, Microsoft have a
download that will do this for you. See MSKB 940791
http://support.microsoft.com/kb/940791

Terry Farrell - MSWord MVP