Corrupt Word files via email

[Diana_B.]

Version: v.X
Operating System: Mac OS X 10.4 (Tiger)

Help! All of a sudden, the Word files I'm attaching to emails are corrupt. People I'm emailing tell me they can't open my files, or when they do, they are corrupt and contain gibberish. It's not happening with every email or file I send, but is occurring more frequently every day. I haven't had this problem before and am wondering what's going on. Any advice on how to fix this?

Thanks very much!

 

[CyberTaz]

Sure Diana -

Two suggestions:

1- Send a zipped copy of the file, and
2- Try to get the recipient's in WinWorld to understand that they should not
be double-clicking attachments in email messages in the first place - what
they are opening is *not* the file... It's an unreasonable facsimile
thereof. If they dowload the file to disk first they'll be better off

Another point - if they don't need to be able to edit/revise the file send
them a PDF copy instead.

 

[Justin]

If you are sending the word doc to a Windows user, make sure the DOC
extension is included in the file name. I've found if I do not select
"Append file extension" when saving it, Windows' Word won't recognise it.
Ask them to rename the corrupted document with the .doc at the end, and see
if that doesn't fix the problem.

url:http://www.ureader.com/msg/15924413.aspx

 

[John McGhie]

This seems to be an effect of Office 2003 Service Pack 3 on the Windows
side.

If they do not install it correctly, they get this problem.

There is nothing you can do about it, other than to tell them to save the
file to their desktop, then use File>Open from within Word. But they should
really tell their System Administrator to fix it.

YOU will save yourself a LOT of time by simply not telling them that the
file comes from a Mac. If you tell them, they race off and do all sorts of
strange things that make the problem worse. If you simply say "It opens OK
here, there must be a problem at your end" then they will actually look for
the problem, find it, and fix it

Make sure you are encoding the file in MIME when you attach it. Windows is
a bit flaky about handling AppleDouble. It shouldn't be, but it is...

Cheers

Version: v.X
Operating System: Mac OS X 10.4 (Tiger)

Help! All of a sudden, the Word files I'm attaching to emails are corrupt.
People I'm emailing tell me they can't open my files, or when they do, they
are corrupt and contain gibberish. It's not happening with every email or file
I send, but is occurring more frequently every day. I haven't had this problem
before and am wondering what's going on. Any advice on how to fix this?

Thanks very much!

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[mxk]

Version: v.X
Operating System: Mac OS X 10.4 (Tiger)

Help! All of a sudden, theWordfiles I'm attaching to emails arecorrupt. People I'm emailing tell me they can't open my files, or when they do, they arecorruptand contain gibberish. It's not happening with every email or file Isend, but is occurring more frequently every day. I haven't had this problem before and am wondering what's going on. Any advice on how to fix this?

Thanks very much!

Hi,

There is a tool called Advanced Word Repair. I have used it to repair
many corrupt Word documents on my damaged disks successfully. Its
homepage is http://www.datanumen.com/awr/

Alan

 

[CyberTaz]

.... But it isn't a matter of *corrupt* files, it's a matter of the files
being damaged when received on the other end.

There's nothing we can do to keep you from hawking your product in the
newsgroups but please show enough integrity to promote it in the *right*
groups for the *right* purposes. As noted in response to your previous ads
you're wasting your time here - your product is *not* Mac-compatible &
you're deluding yourself if you think Mac users are going to buy it for
their PC-bound correspondents... and *don't* try to disguise yourself as a
"satisfied user".
--
Bob Jones
[MVP] Office:Mac

Version: v.X
Operating System: Mac OS X 10.4 (Tiger)

Help! All of a sudden, theWordfiles I'm attaching to emails arecorrupt.
People I'm emailing tell me they can't open my files, or when they do,
they arecorruptand contain gibberish. It's not happening with every email
or file I send, but is occurring more frequently every day. I haven't had
this problem before and am wondering what's going on. Any advice on how to
fix this?

Thanks very much!

Hi,

There is a tool called Advanced Word Repair. I have used it to repair
many corrupt Word documents on my damaged disks successfully. Its
homepage is http://www.datanumen.com/awr/

Alan

 

[John McGhie]

Hey, Idiot! Why are you spamming this group with ads for PC software that
won't run on a Mac?? I guess this is the same intellectual genius that
Datanumen uses to design all its products? So they must be pretty bad.

Hi,

There is a tool called Advanced Word Repair. I have used it to repair
many corrupt Word documents on my damaged disks successfully. Its
homepage is http://www.datanumen.com/awr/

Alan

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33¡ã53'34.20 E151¡ã14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[nick]

Version: v.X
Operating System: Mac OS X 10.4 (Tiger)

Help! All of a sudden, the Word files I'm attaching to emails are corrupt. People I'm emailing tell me they can't open my files, or when they do, they are corrupt and contain gibberish. It's not happening with every email or file I send, but is occurring more frequently every day. I haven't had this problem before and am wondering what's going on. Any advice on how to fix this?

Thanks very much!

Hello

I am having the same problem and it's happening with excel files and
pdfs. too - any advice
Nick

 

[CyberTaz]

Hi Nick -

Not to be a smart___, but first review the rest of the articles in this
thread as well as a search of the forum. If you are having the *same*
problem it should be addressed by one of the *same* solutions.

Otherwise your problem must be *different* in some way so submit a new
posting with a complete description of what you've tried, what happened as a
result, as well as complete version information & other particulars.

Regards |:>)
Bob Jones
[MVP] Office:Mac