Corrupted documents

R

Robert

I have a friend who just purchased an iBook about a week ago. She is
using the "trial" version of Office that came with it. She has documents
that are over 100 pages. They are all corrupted now and Word will not
open them. I heard a rumor that this is a known bug in the trial version.

So, is she out of luck?

Robert
 
J

John McGhie

Hi Robert:

What you hear is not correct. It's just a rumour :)

There are no "known bugs" in the trial version that are not also in the
paid-for version :) The trial version is exactly the same thing as the
retail version: the main difference is that printing is disabled.

For a full explanation of the differences, see here:
http://www.microsoft.com/mac/default.aspx?pid=office2004tdreadme

However, you will note that that site specifies that you MUST remove the
Test Drive version USING THE SUPPLIED UTILITY before you install the
paid-for version. If you do not, the retail version will not work properly.

However, it will not corrupt any documents. For a user to "corrupt" several
documents in the space of a week, she has been doing something fundamentally
wrong in using Word.

When you say the documents are "All" corrupt, that makes me very suspicious.
I have never heard of that happening. Maybe ONE document on a user's
machine will fall over after a week of vigorous and unskilled hacking and
slashing. But not ALL of them.

Let me take a wild guess here: Could the user have used the "Recover Text
from Any File" method and has forgotten to turn it off again? Open the File
menu in Word and choose the Open item. Look at the top of the dialog box.
Do you see the Enable drop-down list? What is highlighted? If it's set to
"Recover Text from Any File", there's your problem. Change that to "All
Documents" and you will suddenly find that all documents open normally :)

Recover Text is a special tool that discards all of the formatting
properties in a document to enable as much text as possible to be recovered
from a document that is damaged beyond repair. Once you turn it on, Word
stops looking at the document's internal properties, and so is unable to
know that it should turn the tool off again: the user has to do that.

If it's not that, what do you mean when you describe a document as
"corrupt"?

Cheers

I have a friend who just purchased an iBook about a week ago. She is
using the "trial" version of Office that came with it. She has documents
that are over 100 pages. They are all corrupted now and Word will not
open them. I heard a rumor that this is a known bug in the trial version.

So, is she out of luck?

Robert

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410
 
R

Robert

I will be meeting with my friend and I will find out about that dialog and
more details of what she thinks happened.

Robert
 

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