Could not install Security Update for Office 2003 (KB936048)

M

MichBALT

Security Update for Office 2003 (KB936048) was automatically downloaded but
could not be installed. I have a Windows XP Home (SP2) computer. I shut off
antivirus and firewall, but still could not update.

A few hours before trying to update, I used Black Viper's Windows Service
Pack 2 Service Configurations (www.blackviper.com/WinXP/servicecfg.htm) and
eliminated many presumably unecessary processes.

Thanks.
 
E

Eric A.

When you download KB936048 manually and attempt to install does it still fail?

If so.. please try extracting the .msp out of the .exe for the patch and run
the patch from the command line using the following command.

msiexec /p (full_path_to_file.msp) /l*v c:\Office.txt /qb

After it runs if it fails you will have a log file in the c:\ named
office.txt.

Search through the log file for "value 3". Please post everything here from
about 10 lines above and 10 lines below the first instance of "value 3" in
the log file.
 
M

MichBALT

Eric A. said:
When you download KB936048 manually and attempt to install does it still fail?
Click to expand...

I am unsure if I correctly understand this. I go to Microsoft's update page,
and my computer is searched. I am advised to download and install KB936048.
The computer can downlod the file, but I get a box stating, "The following
updates were not installed. Security update for Office 2003 (KB936048 ).
Please explain what you mean by downloading KB936048 manually.
If so.. please try extracting the .msp out of the .exe for the patch and run
Click to expand...
the patch from the command line using the following command.
msiexec /p (full_path_to_file.msp) /l*v c:\Office.txt /qb

Sorry, I do not know how to extract the .msp out the .exe for the patch. I
do not know how to run the patch from the command line. I'll await
instructions for these and try to continue.

Thank you,

MichBALT
 
E

Eric A.

Sure no problem..

1. Download that patch manually at the following link. (Save it to your c:\)
http://www.microsoft.com/downloads/...0d88f213/office2003-KB936048-FullFile-ENU.exe

2. goto start and then run. type "cmd" without quotes. Hit enter

(Dont use quotes in any of the following steps either)

3. you will get a black window. In the black window type "cd\" hit enter. It
should now say you are at c:\

4. type "office2003-KB936048-FullFile-ENU.exe /c /t:c:\PATCH". hit enter.
You will be prompted with a yes or no. Say yes.

5. then in the black window type "cd patch". hit enter.

6. type "msiexec /p MSXML5.msp /L*V c:\office.txt /qb" hit enter.

7. It will fail or succeed. If it fails... close the black window, open
windows explorer. Browse to c:\office.txt and open it.

When the file is open do a "find" and Search through the log file for "value
3". Please post everything here from
about 10 lines above and 10 lines below the first instance of "value 3" in
the log file.
 
M

MichBALT

Eric A. said:
Sure no problem..
Click to expand...
Thanks for your help. I was able to go to DOS screen
7. It will fail or succeed. If it fails... close the black window, open
windows explorer. Browse to c:\office.txt and open it.
Click to expand...

I can't tell if it failed or succeeded. So I went to Microsoft update, which
searched and found that my computer had downloaded KB936048 but needed to
install it. Again, the installation did not work.
When the file is open do a "find" and Search through the log file for "value
3". Please post everything here from
about 10 lines above and 10 lines below the first instance of "value 3" in
the log file.
Click to expand...

Here is the log file that you asked for.

MSI (s) (F0:D0) [10:39:06:750]: Transforming table Binary.
MSI (s) (F0:D0) [10:39:06:750]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (F0:D0) [10:39:06:750]: Transforming table Binary.
MSI (s) (F0:D0) [10:39:06:750]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (F0:64) [10:39:06:765]: Invoking remote custom action. DLL:
C:\WINDOWS\Installer\MSI32.tmp, Entrypoint: StartCache
Action start 10:39:06: StartCache.
StartCache: Error 0x80070002: failed to get download:
90850409-6000-11D3-8CFE-0150048383C9
MSI (s) (F0:D0) [10:39:06:859]: Machine policy value 'DisableRollback' is 0
MSI (s) (F0:D0) [10:39:06:859]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 10:39:06: StartCache. Return value 3.
MSI (s) (F0:D0) [10:39:06:875]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F0:D0) [10:39:06:875]: No System Restore sequence number for this
installation.
MSI (s) (F0:D0) [10:39:06:875]: Unlocking Server
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
Action ended 10:39:06: INSTALL. Return value 3.
Property(S): TARGETDIR = C:\

Thank you again,

MichBALT
 
E

Eric A.

It looks like the registry is pointing to an incorrect location for your
original install source.

Please follow the steps provided in this KB article. Let me know if this
helps. An uninstall and reinstall of office should fix this also.

http://support.microsoft.com/default.aspx/kb/884298


--
Eric Palm
MSFT Office Setup


MichBALT said:
Eric A. said:
Sure no problem..
Click to expand...
Thanks for your help. I was able to go to DOS screen
7. It will fail or succeed. If it fails... close the black window, open
windows explorer. Browse to c:\office.txt and open it.
Click to expand...

I can't tell if it failed or succeeded. So I went to Microsoft update, which
searched and found that my computer had downloaded KB936048 but needed to
install it. Again, the installation did not work.
When the file is open do a "find" and Search through the log file for "value
3". Please post everything here from
about 10 lines above and 10 lines below the first instance of "value 3" in
the log file.
Click to expand...

Here is the log file that you asked for.

MSI (s) (F0:D0) [10:39:06:750]: Transforming table Binary.
MSI (s) (F0:D0) [10:39:06:750]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (F0:D0) [10:39:06:750]: Transforming table Binary.
MSI (s) (F0:D0) [10:39:06:750]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (F0:64) [10:39:06:765]: Invoking remote custom action. DLL:
C:\WINDOWS\Installer\MSI32.tmp, Entrypoint: StartCache
Action start 10:39:06: StartCache.
StartCache: Error 0x80070002: failed to get download:
90850409-6000-11D3-8CFE-0150048383C9
MSI (s) (F0:D0) [10:39:06:859]: Machine policy value 'DisableRollback' is 0
MSI (s) (F0:D0) [10:39:06:859]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 10:39:06: StartCache. Return value 3.
MSI (s) (F0:D0) [10:39:06:875]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F0:D0) [10:39:06:875]: No System Restore sequence number for this
installation.
MSI (s) (F0:D0) [10:39:06:875]: Unlocking Server
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
MSI (s) (F0:D0) [10:39:06:875]: Transforming table InstallExecuteSequence.
Action ended 10:39:06: INSTALL. Return value 3.
Property(S): TARGETDIR = C:\

Thank you again,

MichBALT
Click to expand...
 
M

MichBALT

Eric A. said:
It looks like the registry is pointing to an incorrect location for your
original install source.

Please follow the steps provided in this KB article. Let me know if this
helps. An uninstall and reinstall of office should fix this also.

http://support.microsoft.com/default.aspx/kb/884298
Click to expand...

How do I back up the registry? Editing the registry sounds scary.

Uninstalling and reinstalling Office 2003 sounds laborious.

I guess that it's one or the other!

Thanks again,

MichBALT
 
E

Eric A.

To back up that section of the registry...


Right click on the key on the left folder that you will be modifying (In
this case it will be the "sources" key) and choose export. You can then save
the .reg file backup anywhere. To reapply the reg keys in case there is a
problem just double click the file and say yes.

You dont need to be too afraid of this section of the registry. If you are
at the right path the only thing you could do is break office, which could
again be fixed by uninstall/reinstall
 
S

sgavriel

Hi,
I also have a failure message forf instaling this office update.
I hope that you can help me.

I did as you adviced, and here is the log file, ut has no "value 3" in
it, so I have posted it all:

=== Verbose logging started: 9/2/2007 11:39:01 Build type: SHIP
UNICODE 3.01.4000.4039 Calling process:
C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (0C:14) [11:39:01:506]: Resetting cached policy values
MSI (c) (0C:14) [11:39:01:506]: Machine policy value 'Debug' is 0
MSI (c) (0C:14) [11:39:01:506]: ******* RunEngine:
******* Product: {903A040D-6000-11D3-8CFE-0150048383C9}
******* Action:
******* CommandLine: **********
MSI (c) (0C:14) [11:39:01:506]: Client-side and UI is none or basic:
Running entire install on the server.
MSI (c) (0C:14) [11:39:01:506]: Grabbed execution mutex.
MSI (c) (0C:14) [11:39:01:522]: Cloaking enabled.
MSI (c) (0C:14) [11:39:01:522]: Attempting to enable all disabled
priveleges before calling Install on Server
MSI (c) (0C:14) [11:39:01:522]: Incrementing counter to disable
shutdown. Counter after increment: 0
MSI (s) (64:30) [11:39:01:522]: Grabbed execution mutex.
MSI (s) (64:94) [11:39:01:522]: Resetting cached policy values
MSI (s) (64:94) [11:39:01:522]: Machine policy value 'Debug' is 0
MSI (s) (64:94) [11:39:01:522]: ******* RunEngine:
******* Product: {903A040D-6000-11D3-8CFE-0150048383C9}
******* Action:
******* CommandLine: **********
MSI (s) (64:94) [11:39:01:522]: Machine policy value
'DisableUserInstalls' is 0
MSI (s) (64:94) [11:39:01:553]: Warning: Local cached package
'C:\WINDOWS\Installer\d0be77.msi' is missing.
MSI (s) (64:94) [11:39:01:553]: Policy value 'SearchOrder' is 'MNU'
MSI (s) (64:94) [11:39:01:553]: User policy value 'DisableMedia' is 0
MSI (s) (64:94) [11:39:01:553]: Machine policy value
'AllowLockdownMedia' is 1
MSI (s) (64:94) [11:39:01:553]: SOURCEMGMT: Looking for sourcelist for
product {903A040D-6000-11D3-8CFE-0150048383C9}
MSI (s) (64:94) [11:39:01:553]: SOURCEMGMT: Adding
{903A040D-6000-11D3-8CFE-0150048383C9}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (64:94) [11:39:01:553]: SOURCEMGMT: Now checking product
{903A040D-6000-11D3-8CFE-0150048383C9}
MSI (s) (64:94) [11:39:01:553]: SOURCEMGMT: Attempting to use
LastUsedSource from source list.
MSI (s) (64:94) [11:39:01:553]: SOURCEMGMT: Trying source
C:\MSOCache\All Users\9000040d-6000-11D3-8CFE-0150048383C9\.
MSI (s) (64:94) [11:39:01:553]: Entering
CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (64:94) [11:39:01:553]: Specifed source is already in a list.
MSI (s) (64:94) [11:39:01:553]: Policy value 'SearchOrder' is 'MNU'
MSI (s) (64:94) [11:39:01:553]: Machine policy value 'DisableBrowse' is
0
MSI (s) (64:94) [11:39:01:553]: Machine policy value
'AllowLockdownBrowse' is 1
MSI (s) (64:94) [11:39:01:553]: Adding new sources is allowed.
MSI (s) (64:94) [11:39:01:553]: Set LastUsedSource to: C:\MSOCache\All
Users\9000040d-6000-11D3-8CFE-0150048383C9\.
MSI (s) (64:94) [11:39:01:553]: Set LastUsedType to: n.
MSI (s) (64:94) [11:39:01:553]: Set LastUsedIndex to: 1.
MSI (s) (64:94) [11:39:01:553]: SOURCEMGMT: Resolved source to:
'C:\MSOCache\All Users\9000040d-6000-11D3-8CFE-0150048383C9\'
MSI (c) (0C:74) [11:39:01:538]: Font created. Charset: Req=177,
Ret=177, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (0C:74) [11:39:01:553]: Font created. Charset: Req=177,
Ret=177, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (s) (64:94) [11:39:01:553]: File will have security applied from
OpCode.
MSI (s) (64:94) [11:39:01:584]: SOFTWARE RESTRICTION POLICY: Verifying
package --> 'C:\MSOCache\All
Users\9000040d-6000-11D3-8CFE-0150048383C9\PRJSTDE.MSI' against
software restriction policy
MSI (s) (64:94) [11:39:01:584]: Note: 1: 2262 2: DigitalSignature 3:
-2147287038
MSI (s) (64:94) [11:39:01:584]: SOFTWARE RESTRICTION POLICY:
C:\MSOCache\All Users\9000040d-6000-11D3-8CFE-0150048383C9\PRJSTDE.MSI
is not digitally signed
MSI (s) (64:94) [11:39:01:584]: SOFTWARE RESTRICTION POLICY:
C:\MSOCache\All Users\9000040d-6000-11D3-8CFE-0150048383C9\PRJSTDE.MSI
is permitted to run at the 'unrestricted' authorization level.
MSI (s) (64:94) [11:39:01:584]: End dialog not enabled
MSI (s) (64:94) [11:39:01:584]: Original package ==> C:\MSOCache\All
Users\9000040d-6000-11D3-8CFE-0150048383C9\PRJSTDE.MSI
MSI (s) (64:94) [11:39:01:584]: Package we're running from ==>
C:\WINDOWS\Installer\8d7b7e.msi
MSI (s) (64:94) [11:39:01:615]: APPCOMPAT: looking for appcompat
database entry with ProductCode
'{903A040D-6000-11D3-8CFE-0150048383C9}'.
MSI (s) (64:94) [11:39:01:615]: APPCOMPAT: no matching ProductCode
found in database.
MSI (s) (64:94) [11:39:01:631]: MSCOREE already loaded, using loaded
copy
MSI (s) (64:94) [11:39:01:631]: Couldn't find local patch ''. Looking
for it at its source.
MSI (s) (64:94) [11:39:01:631]: Resolving Patch source.
MSI (s) (64:94) [11:39:01:631]: Policy value 'SearchOrder' is 'MNU'
MSI (s) (64:94) [11:39:01:631]: SOURCEMGMT: Looking for sourcelist for
product {CC416C3B-D47A-46E3-B08D-E51D67CBEAAD}
MSI (s) (64:94) [11:39:01:631]: Note: 1: 1706 2:
{CC416C3B-D47A-46E3-B08D-E51D67CBEAAD} 3:
MSI (s) (64:94) [11:39:01:631]: SOURCEMGMT: Failed to resolve source
MSI (s) (64:94) [11:39:01:631]: Note: 1: 1708
MSI (s) (64:94) [11:39:01:631]: Note: 1: 2729
MSI (s) (64:94) [11:39:01:631]: Note: 1: 2729
MSI (s) (64:94) [11:39:01:631]: מוצר: Microsoft
Office Project Standard 2003 --
ההתקנה
נכשלה.

MSI (s) (64:94) [11:39:01:647]: MainEngineThread is returning 1612
The installation source for this product is not available. Verify that
the source exists and that you can access it.
C:\MSOCache\All Users\9000040d-6000-11D3-8CFE-0150048383C9\PRJSTDE.MSI
MSI (c) (0C:14) [11:39:01:662]: Decrementing counter to disable
shutdown. If counter >= 0, shutdown will be denied. Counter after
decrement: -1
MSI (c) (0C:14) [11:39:01:662]: MainEngineThread is returning 1612
=== Verbose logging stopped: 9/2/2007 11:39:01 ===
 
R

ruteger13

I am having a very similar problem with all of my office updates (including:
KB936048, KB934180, KB925251, KB920813). I have tried to follow your
instructions for KB936048 and have had no luck. My office.txt file does not
read "value 3" anywhere, but here is what it does say. Any help would be
much appreciated.

=== Verbose logging started: 9/2/2007 15:08:30 Build type: SHIP UNICODE
3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (24:9C) [15:08:30:218]: Resetting cached policy values
MSI (c) (24:9C) [15:08:30:218]: Machine policy value 'Debug' is 0
MSI (c) (24:9C) [15:08:30:218]: ******* RunEngine:
******* Product: {90110409-6000-11D3-8CFE-0150048383C9}
******* Action:
******* CommandLine: **********
MSI (c) (24:9C) [15:08:30:218]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (24:9C) [15:08:30:218]: Grabbed execution mutex.
MSI (c) (24:9C) [15:08:30:234]: Cloaking enabled.
MSI (c) (24:9C) [15:08:30:234]: Attempting to enable all disabled priveleges
before calling Install on Server
MSI (c) (24:9C) [15:08:30:234]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (AC:B0) [15:08:30:234]: Grabbed execution mutex.
MSI (s) (AC:E8) [15:08:30:234]: Resetting cached policy values
MSI (s) (AC:E8) [15:08:30:234]: Machine policy value 'Debug' is 0
MSI (s) (AC:E8) [15:08:30:234]: ******* RunEngine:
******* Product: {90110409-6000-11D3-8CFE-0150048383C9}
******* Action:
******* CommandLine: **********
MSI (s) (AC:E8) [15:08:30:234]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (AC:E8) [15:08:30:234]: End dialog not enabled
MSI (s) (AC:E8) [15:08:30:234]: Original package ==>
C:\WINDOWS\Installer\b33a0.msi
MSI (s) (AC:E8) [15:08:30:234]: Package we're running from ==>
C:\WINDOWS\Installer\b33a0.msi
MSI (s) (AC:E8) [15:08:30:296]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{90110409-6000-11D3-8CFE-0150048383C9}'.
MSI (s) (AC:E8) [15:08:30:296]: APPCOMPAT: no matching ProductCode found in
database.
MSI (s) (AC:E8) [15:08:30:296]: MSCOREE not loaded loading copy from system32
MSI (s) (AC:E8) [15:08:30:296]: Opening existing patch
'C:\WINDOWS\Installer\2504dd.msp'.
MSI (s) (AC:E8) [15:08:30:312]: Opening existing patch
'C:\WINDOWS\Installer\967d0f.msp'.
MSI (s) (AC:E8) [15:08:30:312]: Opening existing patch
'C:\WINDOWS\Installer\22f1066.msp'.
MSI (s) (AC:E8) [15:08:30:328]: Opening existing patch
'C:\WINDOWS\Installer\22f0ff7.msp'.
MSI (s) (AC:E8) [15:08:30:328]: Opening existing patch
'C:\WINDOWS\Installer\4c3ae9.msp'.
MSI (s) (AC:E8) [15:08:30:343]: Opening existing patch
'C:\WINDOWS\Installer\ad122.msp'.
MSI (s) (AC:E8) [15:08:30:343]: Opening existing patch
'C:\WINDOWS\Installer\967d53.msp'.
MSI (s) (AC:E8) [15:08:30:359]: Opening existing patch
'C:\WINDOWS\Installer\967d52.msp'.
MSI (s) (AC:E8) [15:08:30:359]: Opening existing patch
'C:\WINDOWS\Installer\22f0fe2.msp'.
MSI (s) (AC:E8) [15:08:30:375]: Opening existing patch
'C:\WINDOWS\Installer\22f1029.msp'.
MSI (s) (AC:E8) [15:08:30:375]: Note: 1: 2203 2:
C:\WINDOWS\Installer\22f1029.msp 3: -2147286960
MSI (s) (AC:E8) [15:08:30:375]: Couldn't find local patch
'C:\WINDOWS\Installer\22f1029.msp'. Looking for it at its source.
MSI (s) (AC:E8) [15:08:30:375]: Resolving Patch source.
MSI (s) (AC:E8) [15:08:30:375]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (AC:E8) [15:08:30:375]: User policy value 'DisableMedia' is 0
MSI (s) (AC:E8) [15:08:30:375]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (AC:E8) [15:08:30:375]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (AC:E8) [15:08:30:375]: SOURCEMGMT: Looking for sourcelist for
product {B802CFA4-B4C8-4959-84D0-5FE9BA57DAED}
MSI (s) (AC:E8) [15:08:30:375]: SOURCEMGMT: Adding
{B802CFA4-B4C8-4959-84D0-5FE9BA57DAED}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (AC:E8) [15:08:30:375]: SOURCEMGMT: Now checking product
{B802CFA4-B4C8-4959-84D0-5FE9BA57DAED}
MSI (s) (AC:E8) [15:08:30:375]: SOURCEMGMT: Media is enabled for product.
MSI (s) (AC:E8) [15:08:30:375]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (AC:E8) [15:08:30:375]: SOURCEMGMT: Processing net source list.
MSI (s) (AC:E8) [15:08:30:375]: Note: 1: 1402 2: UNKNOWN\Net 3: 2
MSI (s) (AC:E8) [15:08:30:375]: Note: 1: 1706 2: -2147483647 3: MSO.MSP
MSI (s) (AC:E8) [15:08:30:375]: SOURCEMGMT: Processing media source list.
MSI (s) (AC:E8) [15:08:30:390]: SOURCEMGMT: Resolved source to: 'MSO.MSP'
MSI (s) (AC:E8) [15:09:00:406]: Note: 1: 1314 2: MSO.MSP
MSI (s) (AC:E8) [15:09:00:406]: Unable to create a temp copy of patch
'MSO.MSP'.
MSI (s) (AC:E8) [15:09:00:406]: Note: 1: 1708
MSI (s) (AC:E8) [15:09:00:406]: Note: 1: 2729
MSI (s) (AC:E8) [15:09:00:406]: Note: 1: 2729
MSI (s) (AC:E8) [15:09:00:406]: Product: Microsoft Office Professional
Edition 2003 -- Installation failed.

MSI (s) (AC:E8) [15:09:00:437]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\b33a0.msi
MSI (c) (24:9C) [15:09:00:437]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (24:9C) [15:09:00:437]: MainEngineThread is returning 1635
=== Verbose logging stopped: 9/2/2007 15:09:00 ===
 
R

Ronald Chattler

I am having the same problem with the Security Update for Office 2003 (KB936048).

I have a constant reminder that updates are available in the notification area of my Windows XP task bar.

Each time I click "install updates", the update runs for a while and then I receive the message that the update could not be installed.

It is very frustrating and I do not want to mess with the registry or extract exe files and run them. I just wish that Microsoft would fix the problem.


EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com
 
M

Masihullah

I am having problems installing the following patch on xp workstations
which has office 2003 viewers installed and not office2003.Workstatons
with office 2003 installed seems to install
 

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