Could Not Sign or Encrypt

[Mike Downing]

Hi,
I get the following error message from Outlook 2000 when trying to send
any email:
"Microsoft Outlook could not sign or encrypt this message because you
have no certificates which can be used to send from the e-mail address
'[my-email-address]'."

The problem started when I tried to implement digital certificates for
sending email to solve a different issue external to Outlook (not
detailed here for brevity's sake). The issue is no longer a factor, so
I don't need the certificates. I removed the certificates and I
started getting the error mentioned above.

The only solutions posted to this problem mention going to
Tools/Options/Security and clearing the "Encrypt contents..." check
box. However, the box is unchecked and it is disabled.

Other pertinent info:
o Outlook 2000 SP-3 in "Corporate or Workgroup" mode (No Exchange
used)
o O/S - Windows XP Pro
o I am able to receive email
o I have tried all of the following in various orders:
- Reboot
- Reinstall Outlook
- Remove and re-enter email services (Tools / Services)
- Reinstall Office into a different subdirectory (It still managed to
find my PST file located in a personal directory. I looked for a way
to safely wipe out Outlook settings from the registry, but the only
utility I found is not deemed safe for XP.)

Any help will be greatly appreciated! Thanks for taking the time to
read this.
--mike

 

[Mike Downing]

Cindy Zhao of MS Technical Support solved the problem for me. Here is
the solution:

"Since this problem maybe caused by the corrupt PST or profile file, we
can create a new PST file or profile file to perform a test. When using
a new pst file, we will not be able to see the original data, such as
messages and contacts, since they are included in the original PST
file. If we need the original data, we can transfer it from the
original PST file.

For CW mode:
---------
If you are using CW mode, I suggest you create a new email profile with
a new PST file. Please refer to the following article to create a new
email profile. Please start in the new profile.

For more detailed steps, please check the following KB article:
OL2000: (CW) How to Create a New E-mail Profile for Outlook
http://support.microsoft.com/default.aspx?scid=KB;en-us;q195718"