cp_1252.nls and Office 2K SR-1a upgrade

[Alan Raskin]

I've just installed a new hard drive in my notebook PC and re-installed
Win98SE and IE 6, followed by the Windows Security Update CD. After
re-installing Office 2000, I have been unable to install the SR-1a
Service Release that I manually downloaded; instead, I have been getting
a "2318: internal error", and the error log reports:

Action start 14:57:46: InstallExecute.
Action 14:57:46: LVAddRegCertDeferred.
Action 14:57:46: ProcessComponents. Updating component registration
Action 14:57:46: RemoveODBC. Removing ODBC components
Action 14:57:47: RemoveRegistryValues. Removing system registry values
Action 14:57:47: CreateFolders. Creating folders
Action 14:57:47: InstallFiles. Copying new files
Info 1603. The file C:\WINDOWS\SYSTEM\CP_1252.NLS is being held in use.
Close that application and retry.
Info 1902. Scheduling reboot operation: Renaming file
C:\WINDOWS\SYSTEM\TBMC2.TMP to C:\WINDOWS\SYSTEM\CP_1252.NLS. Must
reboot to complete operation.
Action 15:00:19: PatchFiles. Patching files
Internal Error 2318: Please contact product support for assistance.
Action ended 15:02:06: InstallExecute. Return value 3.
Action 15:02:06: Rollback. Rolling back action:
Info 1603. The file C:\WINDOWS\SYSTEM\CP_1252.NLS is being held in use.
Close that application and retry.
Info 1902. Scheduling reboot operation: Renaming file
C:\WINDOWS\SYSTEM\TBM2090.TMP to C:\WINDOWS\SYSTEM\CP_1252.NLS. Must
reboot to complete operation.
Action ended 15:02:26: INSTALL. Return value 3.

I have been unable to figure out why C:\WINDOWS\SYSTEM\CP_1252.NLS (and
CP_437.NLS) is now in use; the upgrade worked fine on my original hard
drive.

Does anyone have any suggestions as to where to look?

- Alan

 

[Mary Sauer]

OFF2000: Error 2318 or Error 1326 When You Try to Install the SR-1 Update
http://support.microsoft.com/?kbid=291846

 

[Alan Raskin]

OFF2000: Error 2318 or Error 1326 When You Try to Install the SR-1 Update
http://support.microsoft.com/?kbid=291846

Yes, I'd seen that item, but my problem files are not listed, Office
came with my PC and the warranty expired a year ago, and for $ome rea$on
I'm unwilling to try getting $upport from Micro$oft.

I guess I'll have to boot into DOS, move the files, and try starting up
Windows and doing the upgrade.

- Alan

 

[Alan Raskin]

OFF2000: Error 2318 or Error 1326 When You Try to Install the SR-1 Update
http://support.microsoft.com/?kbid=291846

I had seen that item, but it didn't explain my problem. My problem was
that I had forgotten to re-install version 2 of the MS Office Update
Installer. Once I had done that, the upgrades to SR-1a and SP-3 worked
just fine.

*sigh*

What do you have to do to get a useful error message from Microsoft?

- Alan