K
Kathy Cornett
I work for the Help Desk in my company. We are running a
multi-user environment, some on Windows XP - Word 2003 and
other on Windows 2000 - Word 2000.
We are running the following Word versions.
Word 2000 (9.03821 SR-1)
Word 2003 (11.6113.5703)
The issue came to light when an associate created a 155
page document in Word 2000. Other associates would open
the document in Word 2003 and their CPU usage would spike
to 100%. It never goes below 30%, often spiking back to
90-100%. They could save the document with Word 2003 and
re-open with no CPU spike.
The document did have multiple manual page breaks, manual
line breaks and section breaks, along with numerous
different headers and footers. At first I attributed it
to the complexity of the document between Word 2000 and
Word 2003.
I created a test 50 page document in Word 2000 with just
plain text. No manual breaks, no headers and footers,
just plain text. Opened fine in Word 2000 on Windows
2000, but when I opened in Word 2003 on Windows XP, the
CPU spikes were back. I could save the Word 2000 test
document in Word 2003. Then open in Word 2003 and no CPU
spikes. However once the document was saved in Word 2003,
if the document is opened in Word 2000 then the CPU spikes
are seen in Word 2000.
I am still at a loss.
Thank you for any input you can offer.
Kathy Cornett
Cerner Corporation
Service Center Specialist
(e-mail address removed)
multi-user environment, some on Windows XP - Word 2003 and
other on Windows 2000 - Word 2000.
We are running the following Word versions.
Word 2000 (9.03821 SR-1)
Word 2003 (11.6113.5703)
The issue came to light when an associate created a 155
page document in Word 2000. Other associates would open
the document in Word 2003 and their CPU usage would spike
to 100%. It never goes below 30%, often spiking back to
90-100%. They could save the document with Word 2003 and
re-open with no CPU spike.
The document did have multiple manual page breaks, manual
line breaks and section breaks, along with numerous
different headers and footers. At first I attributed it
to the complexity of the document between Word 2000 and
Word 2003.
I created a test 50 page document in Word 2000 with just
plain text. No manual breaks, no headers and footers,
just plain text. Opened fine in Word 2000 on Windows
2000, but when I opened in Word 2003 on Windows XP, the
CPU spikes were back. I could save the Word 2000 test
document in Word 2003. Then open in Word 2003 and no CPU
spikes. However once the document was saved in Word 2003,
if the document is opened in Word 2000 then the CPU spikes
are seen in Word 2000.
I am still at a loss.
Thank you for any input you can offer.
Kathy Cornett
Cerner Corporation
Service Center Specialist
(e-mail address removed)