CPU usage at 100%

[Alex Burtt]

Im using a Microsoft Exchange Server account with Outlook 2002 and when i try
to access e-mails the whole system slows down to a grinding halt and CPU
usage ups to 100%. I have checked knowledge base articles and there aren't
really any specific to my problem.
Does any one have any ideas?

P.S. I have Office XP service pack 3 installed, how can i obtain post
servcie pack hotfixes?

Thanks for your help in advance,
Alex.

 

[Francine Otterson]

Alex,

When you checked you processes does it indicate that Outlook is the program
using the resources. Another possibility is your anti-virus program may be
the culprit.

If Outlook is the issue then I would create a new profile to see if that
resolve the issue if not run a Detect and Repair or even reinstall the
program.

Also check to make sure there is no spyware running on the system by using
an anti-spyware tool. Microsoft has one available now in beta or you can use
Ad-Aware.

Regards,

Francine Otterson
President, San Diego Outlook User Group