CRASH - adding a footnot

[Matyas]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)

Dear All,
I have a big problem, my word 2008 (Student ed.) is crashing (hang) consistently when I add a footnote to a document. Is there any fix? Does anyone is experiencing the same behaviour?

Crash log is not very helpful...

Date/Time: 2008-03-13 18:35:53 +0100
OS Version: 10.5.2 (Build 9C31)
Architecture: i386
Report Version: 4

Command: Word
Path: /Applications/Office/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
Version: 12.0.1 (12.0.1)
Build Version: 0
Project Name: (null)
Source Version: 80305
Parent: launchd [149]

PID: 1689
Event: hang
Time: 8.39s
Steps: 45

Thank you,
Best Regards,

Matyas

 

[Matyas]

Is there any way to send this to microsoft developers?

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-05-01 12:51:43 +0200
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: libSystem.B.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00040f4b
Blame Module Name: libSystem.B.dylib
Blame Module Version: unknown
Blame Module Offset: 0x00040f4b
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9642bf4b in _signgam + 0x9628D70B (libSystem.B.dylib + 0x00040f4b)
# 2 0x964259b7 in _signgam + 0x96287177 (libSystem.B.dylib + 0x0003a9b7)
# 3 0x20fd4607 in _TRACE_add + 0x000000A5 (ItalianGrammar + 0x00002607)
# 4 0x20fd468d in _TRACE_adds + 0x0000002E (ItalianGrammar + 0x0000268d)
# 5 0x20ff2bbe in _EXTRAWORDS_createfrommemory + 0x000000AD (ItalianGrammar + 0x00020bbe)
# 6 0x2104c34d in GramIt::GramOpenMdt(FSRef*, unsigned short*, unsigned short, FSRef*) + 0x000004AB (ItalianGrammar + 0x0007a34d)
# 7 0x21052d82 in _GramOpenMdt + 0x00000068 (ItalianGrammar + 0x00080d82)
# 8 0x015f5e76 in _McpIGetNewFile + 0x00000302 (MicrosoftComponentPlugin + 0x00064e76)
# 9 0x015f5ee0 in _McpIGetNewFile + 0x0000036C (MicrosoftComponentPlugin + 0x00064ee0)
# 10 0x015f6c2d in _ProofOpenGrammarSession + 0x00000085 (MicrosoftComponentPlugin + 0x00065c2d)
# 11 0x00617d3a in _wdCommandDispatch + 0x002FBD92 (Microsoft Word + 0x00616d3a)
# 12 0x0061cb21 in _wdCommandDispatch + 0x00300B79 (Microsoft Word + 0x0061bb21)
# 13 0x0061ceaf in _wdCommandDispatch + 0x00300F07 (Microsoft Word + 0x0061beaf)
# 14 0x008b5410 in _wdCommandDispatch + 0x00599468 (Microsoft Word + 0x008b4410)
# 15 0x00623565 in _wdCommandDispatch + 0x003075BD (Microsoft Word + 0x00622565)
# 16 0x006264a1 in _wdCommandDispatch + 0x0030A4F9 (Microsoft Word + 0x006254a1)
# 17 0x008b7dc4 in _wdCommandDispatch + 0x0059BE1C (Microsoft Word + 0x008b6dc4)
# 18 0x008b7e94 in _wdCommandDispatch + 0x0059BEEC (Microsoft Word + 0x008b6e94)
# 19 0x000038fc in __mh_execute_header + 0x000028FC (Microsoft Word + 0x000028fc)
# 20 0x000039fd in __mh_execute_header + 0x000029FD (Microsoft Word + 0x000029fd)
# 21 0x00c57163 in _wdCommandDispatch + 0x0093B1BB (Microsoft Word + 0x00c56163)
# 22 0x0163cafe in _McpEnableTimers + 0x000000B8 (MicrosoftComponentPlugin + 0x000abafe)
# 23 0x91f6fc68 in .objc_class_name_IPMDFontRange + 0x91C45048 (HIToolbox + 0x0009ec68)
# 24 0x91627b5e in .objc_class_name___NSCFSet + 0x914DDC1E (CoreFoundation + 0x00072b5e)
# 25 0x91627d18 in .objc_class_name___NSCFSet + 0x914DDDD8 (CoreFoundation + 0x00072d18)
# 26 0x91f016a0 in .objc_class_name_IPMDFontRange + 0x91BD6A80 (HIToolbox + 0x000306a0)
# 27 0x91f014b9 in .objc_class_name_IPMDFontRange + 0x91BD6899 (HIToolbox + 0x000304b9)
# 28 0x92044d1f in .objc_class_name_IPMDFontRange + 0x91D1A0FF (HIToolbox + 0x00173d1f)
# 29 0x0167cce4 in _McpRunApplicationEventLoop + 0x0000006A (MicrosoftComponentPlugin + 0x000ebce4)
# 30 0x00ae3e6b in _wdCommandDispatch + 0x007C7EC3 (Microsoft Word + 0x00ae2e6b)
# 31 0x00aecd18 in _wdCommandDispatch + 0x007D0D70 (Microsoft Word + 0x00aebd18)
# 32 0x02251080 in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004a2080)
# 33 0x00ad2438 in _wdCommandDispatch + 0x007B6490 (Microsoft Word + 0x00ad1438)
# 34 0x000028e2 in __mh_execute_header + 0x000018E2 (Microsoft Word + 0x000018e2)
# 35 0x00002809 in __mh_execute_header + 0x00001809 (Microsoft Word + 0x00001809)

X86 Thread State:
eax: 0xa08acfa0 ebx: 0x9642597e ecx: 0x963ec543 edx:0x00000001
edi: 0xffffffff esi: 0xa08acfa0 ebp: 0xbfffdf68 esp:0xbfffdf50
ss: 0x0000001f eip: 0x9642bf4b cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010286

Thread 1:

# 1 0x963ebb06 in _signgam + 0x962

 

[Matyas]

Well, I've found a partial fix. The problem is related to language support (I use a US version). I was working with a papet in italian. I set the default language as "English US", and everithing looks working now. Still, I have not tried the spell checker. The forum where I found the reply suggest that a foreign language support should work after that.

Ref.
<http://newsgroups.derkeiler.com/Archive/Comp/it.comp.macintosh/2008-02/msg00989.html>

 

[Matyas]

Well, I've found a partial fix. The problem is related to language support (I use a US version). I was working with a papet in italian. I set the default language as "English US", and everything looks working now. Still, I have not tried the spell checker. The forum where I found the reply suggest that a foreign language support should work after that.

Ref.
<http://newsgroups.derkeiler.com/Archive/Comp/it.comp.macintosh/2008-02/msg00989.html>