Crash on Excel Launch

[dekarate]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Excel crashes up startup and provides the detailed report below. I rebuilt the database as required. After several tries, it still didn't launch. Then re-installed Office from CD. No MS Office products would then work. Downloaded the SP1 but it wouldn't install 'due to missing software' Then used the Remove Office utility to strip everything off and did another fresh re-build. SP1 did install at that point. Entourage, PowerPoint and Word all open but Excel continues to crash. Put system to sleep and went into work. Upon wake, Excel worked without any problems. Great problem magically solved. Put back to sleep, took home, and turn on. Excel continues to crash as it did before. On launch, generates the below error report. HELP?

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-02-23 17:52:12 -0500
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.1.0.080409
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x0001568c
Blame Module Name: libobjc.A.dylib
Blame Module Version: unknown
Blame Module Offset: 0x0001568c
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9043f68c in .objc_class_name_List + 0x9033754C (libobjc.A.dylib + 0x0001568c)
# 2 0x919393af in _glProgramSnippetTable + 0x9127916F (CoreGraphics + 0x000183af)
# 3 0x971ca925 in _gSerializeBufferKey + 0x971757CD (HIServices + 0x00004925)
# 4 0x971ca8b9 in _gSerializeBufferKey + 0x97175761 (HIServices + 0x000048b9)
# 5 0x9002dbc7 in .objc_class_name_IPMDFontRange + 0x8FD02F87 (HIToolbox + 0x0002abc7)
# 6 0x9002d742 in .objc_class_name_IPMDFontRange + 0x8FD02B02 (HIToolbox + 0x0002a742)
# 7 0x9002da52 in .objc_class_name_IPMDFontRange + 0x8FD02E12 (HIToolbox + 0x0002aa52)
# 8 0x9002da52 in .objc_class_name_IPMDFontRange + 0x8FD02E12 (HIToolbox + 0x0002aa52)
# 9 0x9002da52 in .objc_class_name_IPMDFontRange + 0x8FD02E12 (HIToolbox + 0x0002aa52)
# 10 0x9002da52 in .objc_class_name_IPMDFontRange + 0x8FD02E12 (HIToolbox + 0x0002aa52)
# 11 0x9002da52 in .objc_class_name_IPMDFontRange + 0x8FD02E12 (HIToolbox + 0x0002aa52)
# 12 0x9002ccec in .objc_class_name_IPMDFontRange + 0x8FD020AC (HIToolbox + 0x00029cec)
# 13 0x9002cb70 in .objc_class_name_IPMDFontRange + 0x8FD01F30 (HIToolbox + 0x00029b70)
# 14 0x9002c9ff in .objc_class_name_IPMDFontRange + 0x8FD01DBF (HIToolbox + 0x000299ff)
# 15 0x90094167 in .objc_class_name_IPMDFontRange + 0x8FD69527 (HIToolbox + 0x00091167)
# 16 0x008836f6 in __mh_execute_header + 0x008826F6 (Microsoft Excel + 0x008826f6)
# 17 0x0088384e in __mh_execute_header + 0x0088284E (Microsoft Excel + 0x0088284e)
# 18 0x00891d06 in __mh_execute_header + 0x00890D06 (Microsoft Excel + 0x00890d06)
# 19 0x008902c2 in __mh_execute_header + 0x0088F2C2 (Microsoft Excel + 0x0088f2c2)
# 20 0x000026ae in __mh_execute_header + 0x000016AE (Microsoft Excel + 0x000016ae)
# 21 0x000025d5 in __mh_execute_header + 0x000015D5 (Microsoft Excel + 0x000015d5)

X86 Thread State:
eax: 0x1b3e9ac0 ebx: 0x95f761fe ecx: 0x904e0b6c edx:0xa01c539b
edi: 0x00000000 esi: 0x1b3e9ac0 ebp: 0xbffff1c8 esp:0xbffff1a4
ss: 0x0000001f eip: 0x9043f68c cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010206

Thread 1:

# 1 0x925ff2e6 in _signgam + 0x924583C2 (libSystem.B.dylib + 0x000012e6)
# 2 0x92686eab in _signgam + 0x924DFF87 (libSystem.B.dylib + 0x00088eab)
# 3 0x020efd7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x020ef3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x020ef46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x020eff25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x92630095 in _signgam + 0x92489171 (libSystem.B.dylib + 0x00032095)
# 8 0x92

 

[CyberTaz]

You haven't gone far enough with your updates - SP1 is only 12.1.0 but
Office is now at 12.1.5 so get that in place (you don't need the interims as
12.1.5 includes them). Then repair disk permissions & restart before
attempting to launch any of the apps.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[dmitry]

I'm having the exact same problem as the original poster. I have updated up
to 12.1.5 and repaired the disk permissions... this has not worked. Of all of
the Office apps, only Excel fails to launch.

 

[dekarate]

Installed 12.1.5 and disk permission repair as suggested. Same problem: works at work and crashes at home

one of the latest crash logs

Copy of new crash log
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-02-25 05:56:18 -0500
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.1.5.081119
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x0001568c
Blame Module Name: libobjc.A.dylib
Blame Module Version: unknown
Blame Module Offset: 0x0001568c
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9043f68c in .objc_class_name_List + 0x9033754C (libobjc.A.dylib + 0x0001568c)
# 2 0x95dbd91e in CUISharedArtReader::sFileHeader + 0x95D7E2B2 (CoreUI + 0x0002b91e)
# 3 0x95f7a8a5 in .objc_class_name___NSCFSet + 0x95E2F965 (CoreFoundation + 0x000798a5)
# 4 0x95f7afbd in .objc_class_name___NSCFSet + 0x95E3007D (CoreFoundation + 0x00079fbd)
# 5 0x95dbdb12 in CUISharedArtReader::sFileHeader + 0x95D7E4A6 (CoreUI + 0x0002bb12)
# 6 0x95dbc11f in CUISharedArtReader::sFileHeader + 0x95D7CAB3 (CoreUI + 0x0002a11f)
# 7 0x95d9c80c in CUISharedArtReader::sFileHeader + 0x95D5D1A0 (CoreUI + 0x0000a80c)
# 8 0x95db019e in CUISharedArtReader::sFileHeader + 0x95D70B32 (CoreUI + 0x0001e19e)
# 9 0x906344f3 in .objc_class_name_HICocoaWindowContentView + 0x8FDCFF93 (AppKit + 0x0010c4f3)
# 10 0x906340de in .objc_class_name_HICocoaWindowContentView + 0x8FDCFB7E (AppKit + 0x0010c0de)
# 11 0x90633593 in .objc_class_name_HICocoaWindowContentView + 0x8FDCF033 (AppKit + 0x0010b593)
# 12 0x90633230 in .objc_class_name_HICocoaWindowContentView + 0x8FDCECD0 (AppKit + 0x0010b230)
# 13 0x906331bd in .objc_class_name_HICocoaWindowContentView + 0x8FDCEC5D (AppKit + 0x0010b1bd)
# 14 0x906329fd in .objc_class_name_HICocoaWindowContentView + 0x8FDCE49D (AppKit + 0x0010a9fd)
# 15 0x90631f35 in .objc_class_name_HICocoaWindowContentView + 0x8FDCD9D5 (AppKit + 0x00109f35)
# 16 0x9063129c in .objc_class_name_HICocoaWindowContentView + 0x8FDCCD3C (AppKit + 0x0010929c)
# 17 0x9062eb0d in .objc_class_name_HICocoaWindowContentView + 0x8FDCA5AD (AppKit + 0x00106b0d)
# 18 0x9062e02b in .objc_class_name_HICocoaWindowContentView + 0x8FDC9ACB (AppKit + 0x0010602b)
# 19 0x9062ab4f in .objc_class_name_HICocoaWindowContentView + 0x8FDC65EF (AppKit + 0x00102b4f)
# 20 0x9056b523 in .objc_class_name_HICocoaWindowContentView + 0x8FD06FC3 (AppKit + 0x00043523)
# 21 0x9056b0d1 in .objc_class_name_HICocoaWindowContentView + 0x8FD06B71 (AppKit + 0x000430d1)
# 22 0x9056aef4 in .objc_class_name_HICocoaWindowContentView + 0x8FD06994 (AppKit + 0x00042ef4)
# 23 0x95f729a2 in .objc_class_name___NSCFSet + 0x95E27A62 (CoreFoundation + 0x000719a2)
# 24 0x95f73cfc in .objc_class_name___NSCFSet + 0x95E28DBC (CoreFoundation + 0x00072cfc)
# 25 0x95f74cd8 in .objc_class_name___NSCFSet + 0x95E29D98 (CoreFoundation + 0x00073cd8)
# 26 0x900332c0 in .objc_class_name_IPMDFontRange + 0x8FD08680 (HIToolbox + 0x000302c0)
# 27 0x90033012 in .objc_class_name_IPMDFontRange + 0x8FD083D2 (HIToolbox + 0x00030012)
# 28 0x9017646b in .objc_class_name_IPMDFontRange + 0x8FE4B82B (HIToolbox + 0x0017346b)
# 29 0x01554b50 in _McpRunApplicationEventLoop + 0x0000006A (MicrosoftComponentPlugin + 0x000ecb50)
# 30 0x00a38a2a in __mh_execute_header + 0x00A37A2A (Microsoft Excel + 0x00a37a2a)
# 31 0x00a38fb3 in __mh_execute_header + 0x00A37FB3 (Microsoft Excel + 0x00a37fb3)
# 32 0x00890e6f in __mh_execute_header + 0x0088FE6F (Microsoft Excel + 0x0088fe6f)
# 33 0x00002dae in __mh_execute_header + 0x00001DAE (Microsoft Excel + 0x00001dae)
# 34 0x00002cd5 in __mh_execute_header + 0x00001CD5 (Microsoft Excel + 0x00001cd5)

X86 Thread State:
eax: 0x1b5da190 ebx: 0x95f77009 ecx: 0x90440844 edx:0xa07c539b
edi: 0xefdf0900 esi: 0x000004

 

[patback]

Try moving all your program preferences in the users/youruser/Library/Preferences to a newly created temp folder (eg on the desktop) and start excel again. this worked for me. then you can start moving stuff back again and see which program's preferences caused the issue.

//patback

 

[dekarate]

Found the source of the problem a few weeks ago. I use a dual monitor and Excel's new floating tool bar that can't be docked (what a wonderful feature, not ) was on the second monitor. Excel crashes if it is left on the 2nd monitor when the program is exited. If I leave it on the laptop monitor it opens just fine. So it turned out to be not a computer location issue but Excel not recognize the difference between one and two monitors at start up and crashing due to the floating formula toolbar.