Crash on get mail

[george Anderson]

Command: Microsoft Entourage
PID: 516
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

I tried cleaning up the fonts, reinstalled Entourage and upgraded to
..1-.2-.3-.4
and everything else I know how to do. I sends just fine. Apple Mail
works OK as does everyting else. Using Mac G4 X 10.2.8

From the Entourage crash log
Thread 10 Crashed:
#0 0x00343df8 in 0x343df8
#1 0x003452f4 in 0x3452f4
#2 0x00344fb0 in 0x344fb0
#3 0x0032b448 in 0x32b448
#4 0x004723ac in 0x4723ac
#5 0x00470888 in 0x470888
#6 0x0046f628 in 0x46f628
#7 0x0046da68 in 0x46da68
#8 0x0027f70c in 0x27f70c
#9 0x0073f0d4 in 0x73f0d4
#10 0x9023bba8 in CooperativeThread
#11 0x90020c28 in _pthread_body


From the Conslole Crash log

## Component Manager: attempting to find symbols in a component alias
of type (regR/carP/x!bt)
Feb 1 12:07:00 tower2 /Applications/Microsoft Office X/Microsoft
Entourage: *** Warning: Line option kATSLineIsDisplayOnly has been
deprecated. ***

Feb 1 12:07:00 tower2 /Applications/Microsoft Office X/Microsoft
Entourage: *** Warning: ATSUMeasureText has been deprecated. Use
ATSUGetUnjustifiedBounds instead. ***

 

[Will Deatrick]

Hi George:

Do you have the Junk Mail Filter (JMF) turned on? If so, a malformed
message can cause the JMF to fail and crash Entourage. Try turning off
the JMF, redownload the mail, delete the bad message, then re-enable
the JMF. Not sure when a true fix will be available.

Will

 

[Paul Weinstein]

Will,

Thanks. I don't know if this solution worked for George, but I had a few
problems with malformed email headers crash Entourage as well. Turning off
the Junk Mail Filter and doing a POP connection got the corrupt message
without crashing Entourage.

Any idea on if Microsoft has fixed this problem in the upcoming release of
Mac Office 2004? Obviously I don't want to continue running Entourage on a
daily basis with the Junk Mail Filter off.

-Paul

 

[Dave Cortright]

Any idea on if Microsoft has fixed this problem in the upcoming release of
Mac Office 2004? Obviously I don't want to continue running Entourage on a
daily basis with the Junk Mail Filter off.

I'm certain the bug will be fixed in Office 2004.