Crash on quit / Exception: EXC_BAD_ACCESS

D

djbell

Hi everyone,

I've tried some of the fixes on this forum related to this problem,
but none have worked. Can someone take a look at my crash report and
tell me what the likely source of the problem is, and how to fix it,
or just link to the appropriate thread? Thanks!

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-12-29 11:18:54 +0800
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.3.091001
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x0000d345
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x0000d345
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409


Thread 0 crashed:

# 1 0x97330345 in .objc_class_name___CFx606449CPF + 0x971A0719
(CoreFoundation + 0x0000d345)
# 2 0x97347a21 in .objc_class_name___CFx606449CPF + 0x971B7DF5
(CoreFoundation + 0x00024a21)
# 3 0x97334919 in .objc_class_name___CFx606449CPF + 0x971A4CED
(CoreFoundation + 0x00011919)
# 4 0x9733caac in .objc_class_name___CFx606449CPF + 0x971ACE80
(CoreFoundation + 0x00019aac)
# 5 0x9733c973 in .objc_class_name___CFx606449CPF + 0x971ACD47
(CoreFoundation + 0x00019973)
# 6 0x97367ddb in .objc_class_name___CFx606449CPF + 0x971D81AF
(CoreFoundation + 0x00044ddb)
# 7 0x97393975 in .objc_class_name___CFx606449CPF + 0x97203D49
(CoreFoundation + 0x00070975)
# 8 0x26b272d9 in CSyncServicesModel::~CSyncServicesModel() +
0x00000013 (EntourageCore + 0x000c32d9)
# 9 0x26b2668a in CSyncServicesController::~CSyncServicesController
() + 0x000000EC (EntourageCore + 0x000c268a)
# 10 0x26af02fc in CDBUsersMgr::~CDBUsersMgr() + 0x000000AA
(EntourageCore + 0x0008c2fc)
# 11 0x26aef479 in CDBClientUsersMgr::~CDBClientUsersMgr() +
0x00000037 (EntourageCore + 0x0008b479)
# 12 0x26b01561 in _DB_DoMemoryCleanup + 0x00000021 (EntourageCore +
0x0009d561)
# 13 0x26b015fd in _DB_FragmentTerminate + 0x00000061 (EntourageCore
+ 0x0009d5fd)
# 14 0x270065e5 in _HrAlpacaTerminate + 0x00000011 (EntourageLegacy +
0x000e75e5)
# 15 0x0216b8a1 in _MsoFContactSetHasFRUFromWord + 0x0000008F
(MicrosoftOffice + 0x003528a1)
# 16 0x02119b56 in _MsoUninitOffice + 0x0000035E (MicrosoftOffice +
0x00300b56)
# 17 0x006ed97d in _wdCommandDispatch + 0x003C9A81 (Microsoft Word +
0x006ec97d)
# 18 0x008e0c8c in _wdGetApplicationObject + 0x001A2AF6 (Microsoft
Word + 0x008dfc8c)
# 19 0x008e0d48 in _wdGetApplicationObject + 0x001A2BB2 (Microsoft
Word + 0x008dfd48)
# 20 0x00af4828 in _wdGetApplicationObject + 0x003B6692 (Microsoft
Word + 0x00af3828)
# 21 0x022c0d45 in _SetWindowsHookExA + 0x0000018D (MicrosoftOffice +
0x004a7d45)
# 22 0x022c4e4a in _DispatchMessageA + 0x000000F0 (MicrosoftOffice +
0x004abe4a)
# 23 0x022c4f10 in _DispatchMessageA + 0x000001B6 (MicrosoftOffice +
0x004abf10)
# 24 0x022c3ead in _FSetWLMEventState + 0x00000379 (MicrosoftOffice +
0x004aaead)
# 25 0x016842bc in MEventHandler::FRemoveHandler(unsigned long,
unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009c2bc)
# 26 0x97d86e29 in .objc_class_name_IMKInkInputSession + 0x97A424D1
(HIToolbox + 0x00007e29)
# 27 0x97d860f0 in .objc_class_name_IMKInkInputSession + 0x97A41798
(HIToolbox + 0x000070f0)
# 28 0x97d85f4f in .objc_class_name_IMKInkInputSession + 0x97A415F7
(HIToolbox + 0x00006f4f)
# 29 0x97dbab2c in .objc_class_name_IMKInkInputSession + 0x97A761D4
(HIToolbox + 0x0003bb2c)
# 30 0x97d8727a in .objc_class_name_IMKInkInputSession + 0x97A42922
(HIToolbox + 0x0000827a)
# 31 0x97d860f0 in .objc_class_name_IMKInkInputSession + 0x97A41798
(HIToolbox + 0x000070f0)
# 32 0x97da8981 in .objc_class_name_IMKInkInputSession + 0x97A64029
(HIToolbox + 0x00029981)
# 33 0x016d6419 in _McpFDispatchEventRef + 0x00000073
(MicrosoftComponentPlugin + 0x000ee419)
# 34 0x016d69a9 in _McpRunApplicationEventLoop + 0x0000051B
(MicrosoftComponentPlugin + 0x000ee9a9)
# 35 0x00af1683 in _wdGetApplicationObject + 0x003B34ED (Microsoft
Word + 0x00af0683)
# 36 0x00afa737 in _wdGetApplicationObject + 0x003BC5A1 (Microsoft
Word + 0x00af9737)
# 37 0x022cf564 in __WlmMain + 0x00000047 (MicrosoftOffice +
0x004b6564)
# 38 0x00adfa84 in _wdGetApplicationObject + 0x003A18EE (Microsoft
Word + 0x00adea84)
# 39 0x000025e2 in __mh_execute_header + 0x000015E2 (Microsoft Word +
0x000015e2)
# 40 0x00002509 in __mh_execute_header + 0x00001509 (Microsoft Word +
0x00001509)

X86 Thread State:
eax: 0x00000001 ebx: 0x97330324 ecx: 0x24819e80 edx:0x04808f00
edi: 0x26d32ee4 esi: 0x24819e80 ebp: 0xbfffe908 esp:0xbfffe8c0
ss: 0x0000001f eip: 0x97330345 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010297


Thread 1:

# 1 0x984230ea in __dispatch_hw_config + 0x98266162
(libSystem.B.dylib + 0x000270ea)
# 2 0x98422cc3 in __dispatch_hw_config + 0x98265D3B
(libSystem.B.dylib + 0x00026cc3)
# 3 0x98422a68 in __dispatch_hw_config + 0x98265AE0
(libSystem.B.dylib + 0x00026a68)
# 4 0x984224f1 in __dispatch_hw_config + 0x98265569
(libSystem.B.dylib + 0x000264f1)
# 5 0x98422336 in __dispatch_hw_config + 0x982653AE
(libSystem.B.dylib + 0x00026336)

X86 Thread State:
eax: 0x0000016b ebx: 0x9842373e ecx: 0xb0080d5c edx:0x984230ea
edi: 0xa0b061ac esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
ss: 0x0000001f eip: 0x984230ea cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 2:

# 1 0x983fc9ee in __dispatch_hw_config + 0x9823FA66
(libSystem.B.dylib + 0x000009ee)
# 2 0x9849d12c in __dispatch_hw_config + 0x982E01A4
(libSystem.B.dylib + 0x000a112c)
# 3 0x01b28d7d in _MerpCreateSession + 0x00000B07 (merp +
0x00002d7d)
# 4 0x01b283e5 in _MerpCreateSession + 0x0000016F (merp +
0x000023e5)
# 5 0x01b2846c in _MerpCreateSession + 0x000001F6 (merp +
0x0000246c)
# 6 0x01b28f25 in _MerpCreateSession + 0x00000CAF (merp +
0x00002f25)
# 7 0x98429fbd in __dispatch_hw_config + 0x9826D035
(libSystem.B.dylib + 0x0002dfbd)
# 8 0x98429e42 in __dispatch_hw_config + 0x9826CEBA
(libSystem.B.dylib + 0x0002de42)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x984848a0 ecx: 0xb0184a6c edx:0x983fc9ee
edi: 0x000074a6 esi: 0xe754ff66 ebp: 0xb0184ad8 esp:0xb0184a6c
ss: 0x0000001f eip: 0x983fc9ee cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206


Thread 3:

# 1 0x984c455a in __dispatch_hw_config + 0x983075D2
(libSystem.B.dylib + 0x000c855a)
# 2 0x0175cb76 in _FWaitForConnection + 0x0000002A
(MicrosoftComponentPlugin + 0x00174b76)
# 3 0x01668b50 in _McpFInitNetworkPIDChecking + 0x0000111C
(MicrosoftComponentPlugin + 0x00080b50)
# 4 0x91cc47ae in __gTECMasterGlobals + 0x9199884A (CarbonCore +
0x000267ae)
# 5 0x98429fbd in __dispatch_hw_config + 0x9826D035
(libSystem.B.dylib + 0x0002dfbd)
# 6 0x98429e42 in __dispatch_hw_config + 0x9826CEBA
(libSystem.B.dylib + 0x0002de42)

X86 Thread State:
eax: 0x000c0194 ebx: 0x01668aff ecx: 0xb0291d4c edx:0x984c455a
edi: 0x04000000 esi: 0xb0291f34 ebp: 0xb0291d68 esp:0xb0291d4c
ss: 0x0000001f eip: 0x984c455a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


Thread 4:

# 1 0x984376ca in __dispatch_hw_config + 0x9827A742
(libSystem.B.dylib + 0x0003b6ca)
# 2 0x0175cc01 in _FReceiveMessage + 0x00000077
(MicrosoftComponentPlugin + 0x00174c01)
# 3 0x016687fe in _McpFInitNetworkPIDChecking + 0x00000DCA
(MicrosoftComponentPlugin + 0x000807fe)
# 4 0x91cc47ae in __gTECMasterGlobals + 0x9199884A (CarbonCore +
0x000267ae)
# 5 0x98429fbd in __dispatch_hw_config + 0x9826D035
(libSystem.B.dylib + 0x0002dfbd)
# 6 0x98429e42 in __dispatch_hw_config + 0x9826CEBA
(libSystem.B.dylib + 0x0002de42)

X86 Thread State:
eax: 0x00000193 ebx: 0x0166876f ecx: 0xb0313cbc edx:0x984376ca
edi: 0xb0313ed4 esi: 0xb0313f44 ebp: 0xb0313ce8 esp:0xb0313cbc
ss: 0x0000001f eip: 0x984376ca cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


Thread 5:

# 1 0x983fc92e in __dispatch_hw_config + 0x9823F9A6
(libSystem.B.dylib + 0x0000092e)
# 2 0x01668f13 in _McpFInitNetworkPIDChecking + 0x000014DF
(MicrosoftComponentPlugin + 0x00080f13)
# 3 0x91cc47ae in __gTECMasterGlobals + 0x9199884A (CarbonCore +
0x000267ae)
# 4 0x98429fbd in __dispatch_hw_config + 0x9826D035
(libSystem.B.dylib + 0x0002dfbd)
# 5 0x98429e42 in __dispatch_hw_config + 0x9826CEBA
(libSystem.B.dylib + 0x0002de42)

X86 Thread State:
eax: 0xffffffda ebx: 0x91cf6f32 ecx: 0xb0395e6c edx:0x983fc92e
edi: 0xb0395f46 esi: 0x00000000 ebp: 0xb0395e98 esp:0xb0395e6c
ss: 0x0000001f eip: 0x983fc92e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 6:

# 1 0x9841b856 in __dispatch_hw_config + 0x9825E8CE
(libSystem.B.dylib + 0x0001f856)
# 2 0x98429fbd in __dispatch_hw_config + 0x9826D035
(libSystem.B.dylib + 0x0002dfbd)
# 3 0x98429e42 in __dispatch_hw_config + 0x9826CEBA
(libSystem.B.dylib + 0x0002de42)

X86 Thread State:
eax: 0x0014005d ebx: 0x9739e9b1 ecx: 0xb0555aec edx:0x9841b856
edi: 0x00000000 esi: 0x00000008 ebp: 0xb055df88 esp:0xb0555aec
ss: 0x0000001f eip: 0x9841b856 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 7:

# 1 0x98422182 in __dispatch_hw_config + 0x982651FA
(libSystem.B.dylib + 0x00026182)
# 2 0x98422336 in __dispatch_hw_config + 0x982653AE
(libSystem.B.dylib + 0x00026336)

X86 Thread State:
eax: 0x00100170 ebx: 0x98422379 ecx: 0xb0102f6c edx:0x98422182
edi: 0x058042d4 esi: 0xb0103000 ebp: 0xb0102fc8 esp:0xb0102f6c
ss: 0x0000001f eip: 0x98422182 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


Loaded modules:

0: Microsoft Word (12.2.3.091001 Reg=en Loc=0x0409): /Applications/
Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/
Microsoft Word.app/Contents/MacOS/../Frameworks/
MicrosoftComponentPlugin.framework/Versions/12/
MicrosoftComponentPlugin
2: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/
12/StdUrlMoniker
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/
12/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/
Microsoft Word.app/Contents/MacOS/../Frameworks/
MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
6: MSLS3: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
7: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
8: MSXML: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/
Versions/12/PowerPlantCore
10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/
Versions/12/MicrosoftOffice
11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/
PowerPlant
12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/
12/MicrosoftOleo
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/
Microsoft Word.app/Contents/MacOS/../Frameworks/
MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
16: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
17: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/
Encodings/libTraditionalChineseConverter.dylib
18: MultiClutchInputManager (1.0 Reg=English Loc=0x0000): /Library/
InputManagers/MultiClutchInputManager/MultiClutchInputManager.bundle/
Contents/MacOS/MultiClutchInputManager
19: 1PasswdIM (6253 Reg=English Loc=0x0000): /Library/InputManagers/
1PasswdIM/1PasswdIM.bundle/Contents/MacOS/1PasswdIM
20: OpenTransport: /System/Library/PrivateFrameworks/
OpenTransport.framework/OpenTransport
21: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/
Encodings/libSimplifiedChineseConverter.dylib
22: ATSHI.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/ATSHI.dylib
23: Unicode Encodings (2.3 Reg=English Loc=0x0000): /System/Library/
TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode
Encodings
24: EnglishSpeller (12.2.3.091001 Reg=English Loc=0x0000): /
Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller
25: JapaneseProofing (12.2.3.091001 Reg= English Loc=0x0000): /
Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/JapaneseProofing.proofingtool/Contents/MacOS/JapaneseProofing
26: libPDFRIP.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
27: EntourageCore: /Applications/Microsoft Office 2008/Office/
EntourageCore.framework/EntourageCore
28: EntourageLegacy: /Applications/Microsoft Office 2008/Office/
EntourageLegacy.framework/EntourageLegacy
29: libCMaps.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCMaps.A.dylib
30: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
31: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib
32: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/
A/AudioUnit
33: CarbonCore: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
34: libcups.2.dylib: /usr/lib/libcups.2.dylib
35: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
36: DesktopServicesPriv: /System/Library/PrivateFrameworks/
DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
37: MultitouchSupport: /System/Library/PrivateFrameworks/
MultitouchSupport.framework/Versions/A/MultitouchSupport
38: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
39: libTrueTypeScaler.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libTrueTypeScaler.dylib
40: OpenDirectory: /System/Library/Frameworks/OpenDirectory.framework/
Versions/A/OpenDirectory
41: DictionaryServices: /System/Library/Frameworks/
CoreServices.framework/Versions/A/Frameworks/
DictionaryServices.framework/Versions/A/DictionaryServices
42: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
43: OSServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
44: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
45: libRIP.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
46: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/
A/QuickTime
47: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/
Frameworks/AE.framework/Versions/A/AE
48: HTMLRendering: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
49: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
50: libType1Scaler.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libType1Scaler.dylib
51: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
52: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/
Versions/A/AudioToolbox
53: TrustEvaluationAgent: /System/Library/PrivateFrameworks/
TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
54: libsqlite3.dylib: /usr/lib/libsqlite3.dylib
55: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
56: libz.1.dylib: /usr/lib/libz.1.dylib
57: ApplicationServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/ApplicationServices
58: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
59: libFontParser.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libFontParser.dylib
60: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
61: Foundation: /System/Library/Frameworks/Foundation.framework/
Versions/C/Foundation
62: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/
A/Libraries/libGL.dylib
63: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Help.framework/Versions/A/Help
64: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/
OpenGL
65: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
66: SecurityInterface: /System/Library/Frameworks/
SecurityInterface.framework/Versions/A/SecurityInterface
67: CoreServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/CoreServices
68: libGIF.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libGIF.dylib
69: LangAnalysis: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
LangAnalysis.framework/Versions/A/LangAnalysis
70: RawCamera (505 Reg=English Loc=0x0000): /System/Library/
CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
71: PrintCore: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
PrintCore.framework/Versions/A/PrintCore
72: OpenCL: /System/Library/Frameworks/OpenCL.framework/Versions/A/
OpenCL
73: CoreText: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
74: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vImage.framework/Versions/A/vImage
75: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
76: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Print.framework/Versions/A/Print
77: ColorSyncDeprecated.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Frameworks/ColorSync.framework/Versions/
A/Resources/ColorSyncDeprecated.dylib
78: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
79: libauto.dylib: /usr/lib/libauto.dylib
80: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/
Carbon
81: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
82: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/
A/CoreAudio
83: Metadata: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
84: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
85: CoreGraphics: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/CoreGraphics
86: libFontRegistry.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libFontRegistry.dylib
87: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/
AppKit
88: Accelerate: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Accelerate
89: NavigationServices: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/NavigationServices.framework/Versions/A/
NavigationServices
90: libCGXCoreImage.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
91: SearchKit: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
92: LaunchServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/LaunchServices.framework/Versions/A/
LaunchServices
93: libCoreVMClient.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libCoreVMClient.dylib
94: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/
CoreData
95: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/
Versions/A/QuartzCore
96: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/
vecLib
97: HIServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
HIServices.framework/Versions/A/HIServices
98: CoreFoundation: /System/Library/Frameworks/
CoreFoundation.framework/Versions/A/CoreFoundation
99: SystemConfiguration: /System/Library/Frameworks/
SystemConfiguration.framework/Versions/A/SystemConfiguration
100: SecurityFoundation: /System/Library/Frameworks/
SecurityFoundation.framework/Versions/A/SecurityFoundation
101: Security: /System/Library/Frameworks/Security.framework/Versions/
A/Security
102: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/
A/Frameworks/vecLib.framework/Versions/A/vecLib
103: ColorSync: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
ColorSync.framework/Versions/A/ColorSync
104: libGLProgrammability.dylib: /System/Library/Frameworks/
OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
105: liblangid.dylib: /usr/lib/liblangid.dylib
106: libTIFF.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libTIFF.dylib
107: FamilyControls: /System/Library/PrivateFrameworks/
FamilyControls.framework/Versions/A/FamilyControls
108: IOSurface: /System/Library/Frameworks/IOSurface.framework/
Versions/A/IOSurface
109: libPng.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libPng.dylib
110: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/
Cocoa
111: OpenScripting: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
112: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
113: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/HIToolbox.framework/Versions/A/HIToolbox
114: libbsm.0.dylib: /usr/lib/libbsm.0.dylib
115: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
116: CFOpenDirectory: /System/Library/Frameworks/
OpenDirectory.framework/Versions/A/Frameworks/
CFOpenDirectory.framework/Versions/A/CFOpenDirectory
117: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
118: libGFXShared.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libGFXShared.dylib
119: libRadiance.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libRadiance.dylib
120: DiskArbitration: /System/Library/Frameworks/
DiskArbitration.framework/Versions/A/DiskArbitration
121: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/
Versions/A/CoreUI
122: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libGLImage.dylib
123: libJPEG.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libJPEG.dylib
124: CFNetwork: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
125: PasswordServer: /System/Library/PrivateFrameworks/
PasswordServer.framework/Versions/A/PasswordServer
126: libCSync.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
127: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
128: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/
Versions/A/CoreVideo
129: SpeechSynthesis: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
SpeechSynthesis.framework/Versions/A/SpeechSynthesis
130: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
131: libkxld.dylib: /usr/lib/system/libkxld.dylib
132: NetFS: /System/Library/Frameworks/NetFS.framework/Versions/A/
NetFS
133: libCGXType.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
134: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libGLU.dylib
135: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Ink.framework/Versions/A/Ink
136: ATS: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/ATS.framework/Versions/A/ATS
137: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/
SpeechRecognition
138: QD: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/QD.framework/Versions/A/QD
139: DirectoryService: /System/Library/Frameworks/
DirectoryService.framework/Versions/A/DirectoryService
140: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/
A/Kerberos
141: libJapaneseConverter.dylib: /System/Library/CoreServices/
Encodings/libJapaneseConverter.dylib
142: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/
libKoreanConverter.dylib
143: libLatinSuppConverter.dylib: /System/Library/CoreServices/
Encodings/libLatinSuppConverter.dylib
144: libConverter.dylib: /System/Library/Printers/Libraries/
libConverter.dylib

Operating System Information
Operating System: Mac OS X 10.6.2 (Build 10C540)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1062
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440

Microsoft Application Information:
Error Reporting UUID: 10E7F0BA-E0A4-4B63-B8C3-58D08052A2E5
Time from launch: 18 hours, 10 minutes, 9 seconds
Total errors on this client: 96
 
J

John McGhie

Looks like a crash when synching something. What synching software are you
running?

There are some synching utilities that will crash Word.


Hi everyone,

I've tried some of the fixes on this forum related to this problem,
but none have worked. Can someone take a look at my crash report and
tell me what the likely source of the problem is, and how to fix it,
or just link to the appropriate thread? Thanks!

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-12-29 11:18:54 +0800
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.3.091001
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x0000d345
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x0000d345
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409


Thread 0 crashed:

# 1 0x97330345 in .objc_class_name___CFx606449CPF + 0x971A0719
(CoreFoundation + 0x0000d345)
# 2 0x97347a21 in .objc_class_name___CFx606449CPF + 0x971B7DF5
(CoreFoundation + 0x00024a21)
# 3 0x97334919 in .objc_class_name___CFx606449CPF + 0x971A4CED
(CoreFoundation + 0x00011919)
# 4 0x9733caac in .objc_class_name___CFx606449CPF + 0x971ACE80
(CoreFoundation + 0x00019aac)
# 5 0x9733c973 in .objc_class_name___CFx606449CPF + 0x971ACD47
(CoreFoundation + 0x00019973)
# 6 0x97367ddb in .objc_class_name___CFx606449CPF + 0x971D81AF
(CoreFoundation + 0x00044ddb)
# 7 0x97393975 in .objc_class_name___CFx606449CPF + 0x97203D49
(CoreFoundation + 0x00070975)
# 8 0x26b272d9 in CSyncServicesModel::~CSyncServicesModel() +
0x00000013 (EntourageCore + 0x000c32d9)
# 9 0x26b2668a in CSyncServicesController::~CSyncServicesController
() + 0x000000EC (EntourageCore + 0x000c268a)
# 10 0x26af02fc in CDBUsersMgr::~CDBUsersMgr() + 0x000000AA
(EntourageCore + 0x0008c2fc)
# 11 0x26aef479 in CDBClientUsersMgr::~CDBClientUsersMgr() +
0x00000037 (EntourageCore + 0x0008b479)
# 12 0x26b01561 in _DB_DoMemoryCleanup + 0x00000021 (EntourageCore +
0x0009d561)
# 13 0x26b015fd in _DB_FragmentTerminate + 0x00000061 (EntourageCore
+ 0x0009d5fd)
# 14 0x270065e5 in _HrAlpacaTerminate + 0x00000011 (EntourageLegacy +
0x000e75e5)
# 15 0x0216b8a1 in _MsoFContactSetHasFRUFromWord + 0x0000008F
(MicrosoftOffice + 0x003528a1)
# 16 0x02119b56 in _MsoUninitOffice + 0x0000035E (MicrosoftOffice +
0x00300b56)
# 17 0x006ed97d in _wdCommandDispatch + 0x003C9A81 (Microsoft Word +
0x006ec97d)
# 18 0x008e0c8c in _wdGetApplicationObject + 0x001A2AF6 (Microsoft
Word + 0x008dfc8c)
# 19 0x008e0d48 in _wdGetApplicationObject + 0x001A2BB2 (Microsoft
Word + 0x008dfd48)
# 20 0x00af4828 in _wdGetApplicationObject + 0x003B6692 (Microsoft
Word + 0x00af3828)
# 21 0x022c0d45 in _SetWindowsHookExA + 0x0000018D (MicrosoftOffice +
0x004a7d45)
# 22 0x022c4e4a in _DispatchMessageA + 0x000000F0 (MicrosoftOffice +
0x004abe4a)
# 23 0x022c4f10 in _DispatchMessageA + 0x000001B6 (MicrosoftOffice +
0x004abf10)
# 24 0x022c3ead in _FSetWLMEventState + 0x00000379 (MicrosoftOffice +
0x004aaead)
# 25 0x016842bc in MEventHandler::FRemoveHandler(unsigned long,
unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009c2bc)
# 26 0x97d86e29 in .objc_class_name_IMKInkInputSession + 0x97A424D1
(HIToolbox + 0x00007e29)
# 27 0x97d860f0 in .objc_class_name_IMKInkInputSession + 0x97A41798
(HIToolbox + 0x000070f0)
# 28 0x97d85f4f in .objc_class_name_IMKInkInputSession + 0x97A415F7
(HIToolbox + 0x00006f4f)
# 29 0x97dbab2c in .objc_class_name_IMKInkInputSession + 0x97A761D4
(HIToolbox + 0x0003bb2c)
# 30 0x97d8727a in .objc_class_name_IMKInkInputSession + 0x97A42922
(HIToolbox + 0x0000827a)
# 31 0x97d860f0 in .objc_class_name_IMKInkInputSession + 0x97A41798
(HIToolbox + 0x000070f0)
# 32 0x97da8981 in .objc_class_name_IMKInkInputSession + 0x97A64029
(HIToolbox + 0x00029981)
# 33 0x016d6419 in _McpFDispatchEventRef + 0x00000073
(MicrosoftComponentPlugin + 0x000ee419)
# 34 0x016d69a9 in _McpRunApplicationEventLoop + 0x0000051B
(MicrosoftComponentPlugin + 0x000ee9a9)
# 35 0x00af1683 in _wdGetApplicationObject + 0x003B34ED (Microsoft
Word + 0x00af0683)
# 36 0x00afa737 in _wdGetApplicationObject + 0x003BC5A1 (Microsoft
Word + 0x00af9737)
# 37 0x022cf564 in __WlmMain + 0x00000047 (MicrosoftOffice +
0x004b6564)
# 38 0x00adfa84 in _wdGetApplicationObject + 0x003A18EE (Microsoft
Word + 0x00adea84)
# 39 0x000025e2 in __mh_execute_header + 0x000015E2 (Microsoft Word +
0x000015e2)
# 40 0x00002509 in __mh_execute_header + 0x00001509 (Microsoft Word +
0x00001509)

X86 Thread State:
eax: 0x00000001 ebx: 0x97330324 ecx: 0x24819e80 edx:0x04808f00
edi: 0x26d32ee4 esi: 0x24819e80 ebp: 0xbfffe908 esp:0xbfffe8c0
ss: 0x0000001f eip: 0x97330345 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010297


Thread 1:

# 1 0x984230ea in __dispatch_hw_config + 0x98266162
(libSystem.B.dylib + 0x000270ea)
# 2 0x98422cc3 in __dispatch_hw_config + 0x98265D3B
(libSystem.B.dylib + 0x00026cc3)
# 3 0x98422a68 in __dispatch_hw_config + 0x98265AE0
(libSystem.B.dylib + 0x00026a68)
# 4 0x984224f1 in __dispatch_hw_config + 0x98265569
(libSystem.B.dylib + 0x000264f1)
# 5 0x98422336 in __dispatch_hw_config + 0x982653AE
(libSystem.B.dylib + 0x00026336)

X86 Thread State:
eax: 0x0000016b ebx: 0x9842373e ecx: 0xb0080d5c edx:0x984230ea
edi: 0xa0b061ac esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
ss: 0x0000001f eip: 0x984230ea cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 2:

# 1 0x983fc9ee in __dispatch_hw_config + 0x9823FA66
(libSystem.B.dylib + 0x000009ee)
# 2 0x9849d12c in __dispatch_hw_config + 0x982E01A4
(libSystem.B.dylib + 0x000a112c)
# 3 0x01b28d7d in _MerpCreateSession + 0x00000B07 (merp +
0x00002d7d)
# 4 0x01b283e5 in _MerpCreateSession + 0x0000016F (merp +
0x000023e5)
# 5 0x01b2846c in _MerpCreateSession + 0x000001F6 (merp +
0x0000246c)
# 6 0x01b28f25 in _MerpCreateSession + 0x00000CAF (merp +
0x00002f25)
# 7 0x98429fbd in __dispatch_hw_config + 0x9826D035
(libSystem.B.dylib + 0x0002dfbd)
# 8 0x98429e42 in __dispatch_hw_config + 0x9826CEBA
(libSystem.B.dylib + 0x0002de42)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x984848a0 ecx: 0xb0184a6c edx:0x983fc9ee
edi: 0x000074a6 esi: 0xe754ff66 ebp: 0xb0184ad8 esp:0xb0184a6c
ss: 0x0000001f eip: 0x983fc9ee cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206


Thread 3:

# 1 0x984c455a in __dispatch_hw_config + 0x983075D2
(libSystem.B.dylib + 0x000c855a)
# 2 0x0175cb76 in _FWaitForConnection + 0x0000002A
(MicrosoftComponentPlugin + 0x00174b76)
# 3 0x01668b50 in _McpFInitNetworkPIDChecking + 0x0000111C
(MicrosoftComponentPlugin + 0x00080b50)
# 4 0x91cc47ae in __gTECMasterGlobals + 0x9199884A (CarbonCore +
0x000267ae)
# 5 0x98429fbd in __dispatch_hw_config + 0x9826D035
(libSystem.B.dylib + 0x0002dfbd)
# 6 0x98429e42 in __dispatch_hw_config + 0x9826CEBA
(libSystem.B.dylib + 0x0002de42)

X86 Thread State:
eax: 0x000c0194 ebx: 0x01668aff ecx: 0xb0291d4c edx:0x984c455a
edi: 0x04000000 esi: 0xb0291f34 ebp: 0xb0291d68 esp:0xb0291d4c
ss: 0x0000001f eip: 0x984c455a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


Thread 4:

# 1 0x984376ca in __dispatch_hw_config + 0x9827A742
(libSystem.B.dylib + 0x0003b6ca)
# 2 0x0175cc01 in _FReceiveMessage + 0x00000077
(MicrosoftComponentPlugin + 0x00174c01)
# 3 0x016687fe in _McpFInitNetworkPIDChecking + 0x00000DCA
(MicrosoftComponentPlugin + 0x000807fe)
# 4 0x91cc47ae in __gTECMasterGlobals + 0x9199884A (CarbonCore +
0x000267ae)
# 5 0x98429fbd in __dispatch_hw_config + 0x9826D035
(libSystem.B.dylib + 0x0002dfbd)
# 6 0x98429e42 in __dispatch_hw_config + 0x9826CEBA
(libSystem.B.dylib + 0x0002de42)

X86 Thread State:
eax: 0x00000193 ebx: 0x0166876f ecx: 0xb0313cbc edx:0x984376ca
edi: 0xb0313ed4 esi: 0xb0313f44 ebp: 0xb0313ce8 esp:0xb0313cbc
ss: 0x0000001f eip: 0x984376ca cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


Thread 5:

# 1 0x983fc92e in __dispatch_hw_config + 0x9823F9A6
(libSystem.B.dylib + 0x0000092e)
# 2 0x01668f13 in _McpFInitNetworkPIDChecking + 0x000014DF
(MicrosoftComponentPlugin + 0x00080f13)
# 3 0x91cc47ae in __gTECMasterGlobals + 0x9199884A (CarbonCore +
0x000267ae)
# 4 0x98429fbd in __dispatch_hw_config + 0x9826D035
(libSystem.B.dylib + 0x0002dfbd)
# 5 0x98429e42 in __dispatch_hw_config + 0x9826CEBA
(libSystem.B.dylib + 0x0002de42)

X86 Thread State:
eax: 0xffffffda ebx: 0x91cf6f32 ecx: 0xb0395e6c edx:0x983fc92e
edi: 0xb0395f46 esi: 0x00000000 ebp: 0xb0395e98 esp:0xb0395e6c
ss: 0x0000001f eip: 0x983fc92e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 6:

# 1 0x9841b856 in __dispatch_hw_config + 0x9825E8CE
(libSystem.B.dylib + 0x0001f856)
# 2 0x98429fbd in __dispatch_hw_config + 0x9826D035
(libSystem.B.dylib + 0x0002dfbd)
# 3 0x98429e42 in __dispatch_hw_config + 0x9826CEBA
(libSystem.B.dylib + 0x0002de42)

X86 Thread State:
eax: 0x0014005d ebx: 0x9739e9b1 ecx: 0xb0555aec edx:0x9841b856
edi: 0x00000000 esi: 0x00000008 ebp: 0xb055df88 esp:0xb0555aec
ss: 0x0000001f eip: 0x9841b856 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 7:

# 1 0x98422182 in __dispatch_hw_config + 0x982651FA
(libSystem.B.dylib + 0x00026182)
# 2 0x98422336 in __dispatch_hw_config + 0x982653AE
(libSystem.B.dylib + 0x00026336)

X86 Thread State:
eax: 0x00100170 ebx: 0x98422379 ecx: 0xb0102f6c edx:0x98422182
edi: 0x058042d4 esi: 0xb0103000 ebp: 0xb0102fc8 esp:0xb0102f6c
ss: 0x0000001f eip: 0x98422182 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


Loaded modules:

0: Microsoft Word (12.2.3.091001 Reg=en Loc=0x0409): /Applications/
Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/
Microsoft Word.app/Contents/MacOS/../Frameworks/
MicrosoftComponentPlugin.framework/Versions/12/
MicrosoftComponentPlugin
2: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/
12/StdUrlMoniker
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/
12/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/
Microsoft Word.app/Contents/MacOS/../Frameworks/
MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
6: MSLS3: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
7: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
8: MSXML: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/
Versions/12/PowerPlantCore
10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/
Versions/12/MicrosoftOffice
11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/
PowerPlant
12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/
12/MicrosoftOleo
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/
Microsoft Word.app/Contents/MacOS/../Frameworks/
MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
16: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
17: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/
Encodings/libTraditionalChineseConverter.dylib
18: MultiClutchInputManager (1.0 Reg=English Loc=0x0000): /Library/
InputManagers/MultiClutchInputManager/MultiClutchInputManager.bundle/
Contents/MacOS/MultiClutchInputManager
19: 1PasswdIM (6253 Reg=English Loc=0x0000): /Library/InputManagers/
1PasswdIM/1PasswdIM.bundle/Contents/MacOS/1PasswdIM
20: OpenTransport: /System/Library/PrivateFrameworks/
OpenTransport.framework/OpenTransport
21: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/
Encodings/libSimplifiedChineseConverter.dylib
22: ATSHI.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/ATSHI.dylib
23: Unicode Encodings (2.3 Reg=English Loc=0x0000): /System/Library/
TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode
Encodings
24: EnglishSpeller (12.2.3.091001 Reg=English Loc=0x0000): /
Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller
25: JapaneseProofing (12.2.3.091001 Reg= English Loc=0x0000): /
Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/JapaneseProofing.proofingtool/Contents/MacOS/JapaneseProofing
26: libPDFRIP.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
27: EntourageCore: /Applications/Microsoft Office 2008/Office/
EntourageCore.framework/EntourageCore
28: EntourageLegacy: /Applications/Microsoft Office 2008/Office/
EntourageLegacy.framework/EntourageLegacy
29: libCMaps.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCMaps.A.dylib
30: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
31: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib
32: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/
A/AudioUnit
33: CarbonCore: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
34: libcups.2.dylib: /usr/lib/libcups.2.dylib
35: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
36: DesktopServicesPriv: /System/Library/PrivateFrameworks/
DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
37: MultitouchSupport: /System/Library/PrivateFrameworks/
MultitouchSupport.framework/Versions/A/MultitouchSupport
38: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
39: libTrueTypeScaler.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libTrueTypeScaler.dylib
40: OpenDirectory: /System/Library/Frameworks/OpenDirectory.framework/
Versions/A/OpenDirectory
41: DictionaryServices: /System/Library/Frameworks/
CoreServices.framework/Versions/A/Frameworks/
DictionaryServices.framework/Versions/A/DictionaryServices
42: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
43: OSServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
44: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
45: libRIP.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
46: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/
A/QuickTime
47: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/
Frameworks/AE.framework/Versions/A/AE
48: HTMLRendering: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
49: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
50: libType1Scaler.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libType1Scaler.dylib
51: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
52: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/
Versions/A/AudioToolbox
53: TrustEvaluationAgent: /System/Library/PrivateFrameworks/
TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
54: libsqlite3.dylib: /usr/lib/libsqlite3.dylib
55: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
56: libz.1.dylib: /usr/lib/libz.1.dylib
57: ApplicationServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/ApplicationServices
58: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
59: libFontParser.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libFontParser.dylib
60: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
61: Foundation: /System/Library/Frameworks/Foundation.framework/
Versions/C/Foundation
62: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/
A/Libraries/libGL.dylib
63: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Help.framework/Versions/A/Help
64: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/
OpenGL
65: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
66: SecurityInterface: /System/Library/Frameworks/
SecurityInterface.framework/Versions/A/SecurityInterface
67: CoreServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/CoreServices
68: libGIF.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libGIF.dylib
69: LangAnalysis: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
LangAnalysis.framework/Versions/A/LangAnalysis
70: RawCamera (505 Reg=English Loc=0x0000): /System/Library/
CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
71: PrintCore: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
PrintCore.framework/Versions/A/PrintCore
72: OpenCL: /System/Library/Frameworks/OpenCL.framework/Versions/A/
OpenCL
73: CoreText: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
74: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vImage.framework/Versions/A/vImage
75: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
76: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Print.framework/Versions/A/Print
77: ColorSyncDeprecated.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Frameworks/ColorSync.framework/Versions/
A/Resources/ColorSyncDeprecated.dylib
78: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
79: libauto.dylib: /usr/lib/libauto.dylib
80: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/
Carbon
81: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
82: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/
A/CoreAudio
83: Metadata: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
84: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
85: CoreGraphics: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/CoreGraphics
86: libFontRegistry.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libFontRegistry.dylib
87: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/
AppKit
88: Accelerate: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Accelerate
89: NavigationServices: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/NavigationServices.framework/Versions/A/
NavigationServices
90: libCGXCoreImage.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
91: SearchKit: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
92: LaunchServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/LaunchServices.framework/Versions/A/
LaunchServices
93: libCoreVMClient.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libCoreVMClient.dylib
94: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/
CoreData
95: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/
Versions/A/QuartzCore
96: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/
vecLib
97: HIServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
HIServices.framework/Versions/A/HIServices
98: CoreFoundation: /System/Library/Frameworks/
CoreFoundation.framework/Versions/A/CoreFoundation
99: SystemConfiguration: /System/Library/Frameworks/
SystemConfiguration.framework/Versions/A/SystemConfiguration
100: SecurityFoundation: /System/Library/Frameworks/
SecurityFoundation.framework/Versions/A/SecurityFoundation
101: Security: /System/Library/Frameworks/Security.framework/Versions/
A/Security
102: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/
A/Frameworks/vecLib.framework/Versions/A/vecLib
103: ColorSync: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
ColorSync.framework/Versions/A/ColorSync
104: libGLProgrammability.dylib: /System/Library/Frameworks/
OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
105: liblangid.dylib: /usr/lib/liblangid.dylib
106: libTIFF.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libTIFF.dylib
107: FamilyControls: /System/Library/PrivateFrameworks/
FamilyControls.framework/Versions/A/FamilyControls
108: IOSurface: /System/Library/Frameworks/IOSurface.framework/
Versions/A/IOSurface
109: libPng.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libPng.dylib
110: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/
Cocoa
111: OpenScripting: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
112: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
113: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/HIToolbox.framework/Versions/A/HIToolbox
114: libbsm.0.dylib: /usr/lib/libbsm.0.dylib
115: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
116: CFOpenDirectory: /System/Library/Frameworks/
OpenDirectory.framework/Versions/A/Frameworks/
CFOpenDirectory.framework/Versions/A/CFOpenDirectory
117: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
118: libGFXShared.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libGFXShared.dylib
119: libRadiance.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libRadiance.dylib
120: DiskArbitration: /System/Library/Frameworks/
DiskArbitration.framework/Versions/A/DiskArbitration
121: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/
Versions/A/CoreUI
122: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libGLImage.dylib
123: libJPEG.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libJPEG.dylib
124: CFNetwork: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
125: PasswordServer: /System/Library/PrivateFrameworks/
PasswordServer.framework/Versions/A/PasswordServer
126: libCSync.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
127: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
128: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/
Versions/A/CoreVideo
129: SpeechSynthesis: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
SpeechSynthesis.framework/Versions/A/SpeechSynthesis
130: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
131: libkxld.dylib: /usr/lib/system/libkxld.dylib
132: NetFS: /System/Library/Frameworks/NetFS.framework/Versions/A/
NetFS
133: libCGXType.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
134: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libGLU.dylib
135: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Ink.framework/Versions/A/Ink
136: ATS: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/ATS.framework/Versions/A/ATS
137: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/
SpeechRecognition
138: QD: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/QD.framework/Versions/A/QD
139: DirectoryService: /System/Library/Frameworks/
DirectoryService.framework/Versions/A/DirectoryService
140: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/
A/Kerberos
141: libJapaneseConverter.dylib: /System/Library/CoreServices/
Encodings/libJapaneseConverter.dylib
142: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/
libKoreanConverter.dylib
143: libLatinSuppConverter.dylib: /System/Library/CoreServices/
Encodings/libLatinSuppConverter.dylib
144: libConverter.dylib: /System/Library/Printers/Libraries/
libConverter.dylib

Operating System Information
Operating System: Mac OS X 10.6.2 (Build 10C540)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1062
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440

Microsoft Application Information:
Error Reporting UUID: 10E7F0BA-E0A4-4B63-B8C3-58D08052A2E5
Time from launch: 18 hours, 10 minutes, 9 seconds
Total errors on this client: 96
Click to expand...

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]
 
D

djbell

Looks like a crash when synching something.  What synching software areyou
running?

There are some synching utilities that will crash Word.



























...

read more »
Click to expand...

I use ChronoSync, but if that is somehow connected to Word, it's news
to me. I don't know of any syncing set up I have associated with
Office.
 
C

CyberTaz

Possible contributions to the error:

Apparently Word had been running for more than 18 consecutive hours which
suggests that your Mac may not have been restarted for an even longer period
of time. Combined with only 2GB RAM to begin with it's quite likely that
some sort of memory error caused the crash. What computer mfr's lead us to
believe about 24/7 operation & relying strictly on "sleep" is a myth.

Office 2008 requires 512MB on top of SL's minimum requirement of 1GB... That
doesn't leave much overhead when you consider other apps running as well as
background activities & processes. I'm not very familiar with ChronoSync,
but it certainly requires some amount of resources.

Repairing Disk Permissions may also be in order.

HTH |:>)
Bob Jones
[MVP] Office:Mac
 
D

djbell

Possible contributions to the error:

Apparently Word had been running for more than 18 consecutive hours which
suggests that your Mac may not have been restarted for an even longer period
of time. Combined with only 2GB RAM to begin with it's quite likely that
some sort of memory error caused the crash. What computer mfr's lead us to
believe about 24/7 operation & relying strictly on "sleep" is a myth.

Office 2008 requires 512MB on top of SL's minimum requirement of 1GB... That
doesn't leave much overhead when you consider other apps running as well as
background activities & processes. I'm not very familiar with ChronoSync,
but it certainly requires some amount of resources.

Repairing Disk Permissions may also be in order.

HTH |:>)
Bob Jones
[MVP] Office:Mac


...

read more »
Click to expand...

Bob,

Thanks for the suggestions, but I don't think any of the things you
suggested are probably the cause of my problem.

1) This problem actually started some weeks ago, and word crashes on
quit 9 times out of 10. I mention this becuase even though I probably
did have my computer on for more than 24 hours when this report was
generated, I rarely leave my machine on for more than an 18 hour day.

2) I'm not sure where in the report it says I only have 2 GB of
memory. I actually have 4. Granted, with Windows XP running on
Fusion (712 MB set aside for that) and lots of other programs, I often
am actively using 3 GB of memory. But I often wait to close word till
last when I shut down, and it still crashes even then, when it should
have access to most of that 4 GB.

Maybe I should paste in another crash report after a fresh reboot?

Thanks,
David
 
C

CyberTaz

Hi David;

See the inline comments plus suggestions at the end...
Bob,

Thanks for the suggestions, but I don't think any of the things you
suggested are probably the cause of my problem.

1) This problem actually started some weeks ago, and word crashes on
quit 9 times out of 10. I mention this becuase even though I probably
did have my computer on for more than 24 hours when this report was
generated, I rarely leave my machine on for more than an 18 hour day.
Click to expand...

OK, there must be other factors at work as well. That particular point is
something I noticed in the report, so that's why I mentioned it. It's scary
how many do leave their system running 24/7 which subjects it to all kinds
of memory leaks & prevents built-in maintenance tasks from being performed.
2) I'm not sure where in the report it says I only have 2 GB of
memory. I actually have 4. Granted, with Windows XP running on
Fusion (712 MB set aside for that) and lots of other programs, I often
am actively using 3 GB of memory. But I often wait to close word till
last when I shut down, and it still crashes even then, when it should
have access to most of that 4 GB.
Click to expand...

Have a look toward the end of the report in the part captioned for Operating
System Information ‹ the specific line in your report reads:

gestaltPhysicalRAMSize err = 0, result = 2047 MB

I may be wrong, but if you have 4GB I believe that number should be 4096 MB.
Maybe I should paste in another crash report after a fresh reboot?
Click to expand...

Generally, posting these lengthy error reports is rather pointless unless
requested ‹ even then the request is to send to the requestor by email
rather than posting here. Most of the users who respond in the newsgroups
can't really interpret them any better than you can. They're intended for
the software engineers to whom they're automatically forwarded, and
everything between "Thread 0 crashed:" & "Operating System Information" is
meaningless to just about anyone else.
Thanks,
David
Click to expand...

Although you refer to having "tried some of the fixes" you haven't indicated
which ones they are, so it's best to start at the beginning. Crashes on quit
are typically addressed by the following in order of priority:

1) Run Disk Utility - Repair Disk Permissions, shut down for a full minute
before starting up. (That may not be the fix but it levels the field.)

2) Follow the directions here for testing the Normal.dotm template. Be
certain Word is not running & pay particular attention to checking for other
copies of Normal.dotm which may have been "hidden" somewhere along the line.
If you ever had any other version of Word/Office ‹ including trials ‹ you
should also remove any remaining files named Normal.dot (no 'm' in the file
name extension).

http://word.mvps.org/mac/MacWordNormal.html

3) if the problem continues go on to test the Preferences. Instructions for
doing so are located here:

http://word.mvps.org/Mac/DamagedPrefs.html

HTH |:>)
Bob Jones
[MVP] Office:Mac


<Error Report Snipped>
 
J

John McGhie

Try turning off ChronoSynch and see if that improves things.

A crash on quit can be EndNote: are you running that?

And Bob is right about memory, 2GB is very light on to have that many
modules loaded, particularly if the graphics subsystem is sharing it.

When the system is constrained for memory, the memory can become very
fragmented. It can pay to do a full shut-down each night, rather than just
a log-out. That gives you clean memory when you restart. (What I do is
Restart the computer when I go home at night instead of logging out, so it's
already rebooted when I start work in the morning).

Unless you're Microsoft (and we're not...) it's really difficult to tell
from a crash dump what is going on. But looking at that one, it appears
that ChronoSynch issued a call to Entourage that fell over in
CoreFoundation.

Cheers

I use ChronoSync, but if that is somehow connected to Word, it's news
to me. I don't know of any syncing set up I have associated with
Office.
Click to expand...

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]
 
D

djbell

Hi David;

See the inline comments plus suggestions at the end...






OK, there must be other factors at work as well. That particular point is
something I noticed in the report, so that's why I mentioned it. It's scary
how many do leave their system running 24/7 which subjects it to all kinds
of memory leaks & prevents built-in maintenance tasks from being performed.




Have a look toward the end of the report in the part captioned for Operating
System Information ‹ the specific line in your report reads:

gestaltPhysicalRAMSize err = 0, result = 2047 MB

I may be wrong, but if you have 4GB I believe that number should be 4096 MB.




Generally, posting these lengthy error reports is rather pointless unless
requested ‹ even then the request is to send to the requestor by email
rather than posting here. Most of the users who respond in the newsgroups
can't really interpret them any better than you can. They're intended for
the software engineers to whom they're automatically forwarded, and
everything between "Thread 0 crashed:" & "Operating System Information" is
meaningless to just about anyone else.




Although you refer to having "tried some of the fixes" you haven't indicated
which ones they are, so it's best to start at the beginning. Crashes on quit
are typically addressed by the following in order of priority:

1) Run Disk Utility - Repair Disk Permissions, shut down for a full minute
before starting up. (That may not be the fix but it levels the field.)

2) Follow the directions here for testing the Normal.dotm template. Be
certain Word is not running & pay particular attention to checking for other
copies of Normal.dotm which may have been "hidden" somewhere along the line.
If you ever had any other version of Word/Office ‹ including trials ‹ you
should also remove any remaining files named Normal.dot (no 'm' in the file
name extension).

http://word.mvps.org/mac/MacWordNormal.html

3) if the problem continues go on to test the Preferences. Instructions for
doing so are located here:

http://word.mvps.org/Mac/DamagedPrefs.html

HTH |:>)
Bob Jones
[MVP] Office:Mac



<Error Report Snipped>
Click to expand...

Bob,

Ok, thanks. I'll try a more systematic approach, and post again when
I have some more specific info.
 

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