Crash Report Entourage X

[aRKay]

Keeps crashing on launch


Date/Time: 2004-07-08 18:12:18 -0500
OS Version: 10.3.4 (Build 7H63)
Report Version: 2

Command: Microsoft Entourage
Path: /Applications/Microsoft Office X/Microsoft Entourage
Version: ??? (???)
PID: 465
Thread: 4

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 ...ple.CoreServices.CarbonCore 0x9029345c SwitchContexts + 0x60
3 ...ple.CoreServices.CarbonCore 0x90288c84 YieldToThread + 0x104
4 PowerPlantZ 0x01174eec 0x10e9da0 + 0x8b14c
5 Microsoft Entourage 0x007249c8 0x405000 + 0x31f9c8
6 PowerPlantZ 0x0113b35c 0x10e9da0 + 0x515bc
7 PowerPlantZ 0x0113b174 0x10e9da0 + 0x513d4
8 PowerPlantZ 0x01136e90 0x10e9da0 + 0x4d0f0
9 Microsoft Entourage 0x0048620c 0x405000 + 0x8120c
10 PowerPlantZ 0x01136c78 0x10e9da0 + 0x4ced8
11 Microsoft Entourage 0x004831cc 0x405000 + 0x7e1cc

Thread 1:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 ...ple.CoreServices.CarbonCore 0x9029345c SwitchContexts + 0x60
3 ...ple.CoreServices.CarbonCore 0x90288c84 YieldToThread + 0x104
4 ...ple.CoreServices.CarbonCore 0x90295fec SetThreadState + 0xc0
5 ...ple.CoreServices.CarbonCore 0x902d169c SetThreadStateEndCritical
+ 0x90
6 PowerPlantZ 0x01175cd8 0x10e9da0 + 0x8bf38
7 PowerPlantZ 0x011748d4 0x10e9da0 + 0x8ab34
8 PowerPlantZ 0x011747f8 0x10e9da0 + 0x8aa58
9 PowerPlantZ 0x01174b6c 0x10e9da0 + 0x8adcc
10 PowerPlantZ 0x011760d4 0x10e9da0 + 0x8c334
11 ...ple.CoreServices.CarbonCore 0x902dc1f8 InvokeThreadEntryUPP +
0x18
12 ...ple.CoreServices.CarbonCore 0x902a6fdc CooperativeThread + 0xdc
13 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 2:
0 libSystem.B.dylib 0x90018be8
semaphore_timedwait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e788 _pthread_cond_wait + 0x268
2 ...ple.CoreServices.CarbonCore 0x902aa7b4 TSWaitOnSemaphoreCommon +
0xb0
3 ...ple.CoreServices.CarbonCore 0x902aa638 AsyncFileThread(void*) +
0x38
4 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 3:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 com.apple.CoreFoundation 0x90191790 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x90195f1c CFRunLoopRunSpecific +
0x148
4 com.apple.audio.CoreAudio 0x90732f80
HALRunLoop::OwnThread(void*) + 0x104
5 com.apple.audio.CoreAudio 0x907391e0
CAPThread::Entry(CAPThread*) + 0x30
6 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 4 Crashed:
0 Microsoft Entourage 0x0055fdf8 0x405000 + 0x15adf8
1 Microsoft Entourage 0x005612f4 0x405000 + 0x15c2f4
2 Microsoft Entourage 0x00560fb0 0x405000 + 0x15bfb0
3 Microsoft Entourage 0x00547448 0x405000 + 0x142448
4 Microsoft Entourage 0x0068e3ac 0x405000 + 0x2893ac
5 Microsoft Entourage 0x0068c8e0 0x405000 + 0x2878e0
6 Microsoft Entourage 0x0068b628 0x405000 + 0x286628
7 Microsoft Entourage 0x00689a68 0x405000 + 0x284a68
8 Microsoft Entourage 0x0049b70c 0x405000 + 0x9670c
9 PowerPlantZ 0x011760d4 0x10e9da0 + 0x8c334
10 ...ple.CoreServices.CarbonCore 0x902dc1f8 InvokeThreadEntryUPP +
0x18
11 ...ple.CoreServices.CarbonCore 0x902a6fdc CooperativeThread + 0xdc
12 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 5:
0 libSystem.B.dylib 0x9001a4ac syscall + 0xc
1 ...ple.CoreServices.OSServices 0x906200cc BSD_waitevent + 0x2c
2 ...ple.CoreServices.OSServices 0x9061cac0 CarbonSelectThreadFunc +
0xb0
3 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 6:
0 libSystem.B.dylib 0x90016f48
semaphore_wait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e790 _pthread_cond_wait + 0x270
2 ...ple.CoreServices.OSServices 0x90627300 CarbonOperationThreadFunc
+ 0x50
3 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 7:
0 libSystem.B.dylib 0x90016f48
semaphore_wait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e790 _pthread_cond_wait + 0x270
2 ...ple.CoreServices.OSServices 0x90633140 CarbonInetOperThreadFunc
+ 0x50
3 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 8:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 ...ple.CoreServices.CarbonCore 0x9029345c SwitchContexts + 0x60
3 ...ple.CoreServices.CarbonCore 0x90288c84 YieldToThread + 0x104
4 PowerPlantZ 0x01174eec 0x10e9da0 + 0x8b14c
5 Microsoft Entourage 0x0070afd0 0x405000 + 0x305fd0
6 Mcp Internet Lib (Carbon)pwpc 0x01067430 0x1045610 + 0x21e20
7 Mcp Internet Lib (Carbon)pwpc 0x010677b0 0x1045610 + 0x221a0
8 ...ple.CoreServices.OSServices 0x9061f070 CarbonCallBackNow + 0x60
9 ...ple.CoreServices.OSServices 0x9061efb4 WaitForSyncDone + 0x74
10 ...ple.CoreServices.OSServices 0x906129a4 RecvData + 0x2a4
11 ...ple.CoreServices.OSServices 0x906144bc OTRcv + 0x3c
12 Mcp Internet Lib (Carbon)pwpc 0x01065480 0x1045610 + 0x1fe70
13 Mcp Internet Lib (Carbon)pwpc 0x010655c0 0x1045610 + 0x1ffb0
14 Mcp Internet Lib (Carbon)pwpc 0x010631e0 0x1045610 + 0x1dbd0
15 Mcp Internet Lib (Carbon)pwpc 0x01050588 0x1045610 + 0xaf78
16 Microsoft Entourage 0x0070bd28 0x405000 + 0x306d28
17 Microsoft Entourage 0x0070bc18 0x405000 + 0x306c18
18 Microsoft Entourage 0x0070bee0 0x405000 + 0x306ee0
19 Microsoft Entourage 0x0068d0bc 0x405000 + 0x2880bc
20 Microsoft Entourage 0x0068cf28 0x405000 + 0x287f28
21 Microsoft Entourage 0x0068bd88 0x405000 + 0x286d88
22 Microsoft Entourage 0x0068b628 0x405000 + 0x286628
23 Microsoft Entourage 0x00689a68 0x405000 + 0x284a68
24 Microsoft Entourage 0x0049b70c 0x405000 + 0x9670c
25 PowerPlantZ 0x011760d4 0x10e9da0 + 0x8c334
26 ...ple.CoreServices.CarbonCore 0x902dc1f8 InvokeThreadEntryUPP +
0x18
27 ...ple.CoreServices.CarbonCore 0x902a6fdc CooperativeThread + 0xdc
28 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

PPC Thread State:
srr0: 0x0055fdf8 srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x24000244 xer: 0x20000004 lr: 0x0055fdf0 ctr: 0x00000009
r0: 0x0055fdf0 r1: 0xf0284540 r2: 0x016fb000 r3: 0x00000000
r4: 0x00758983 r5: 0x00000002 r6: 0x05f59350 r7: 0x00000004
r8: 0x00000032 r9: 0x00000002 r10: 0x00000003 r11: 0x00000a9c
r12: 0x000cb788 r13: 0x00000001 r14: 0x00000000 r15: 0x05f58f88
r16: 0x04a8fa64 r17: 0x05bba928 r18: 0x05f5932e r19: 0x00000000
r20: 0x05f59326 r21: 0x05f5932c r22: 0x05f59334 r23: 0x05f59d02
r24: 0x05f5931e r25: 0x0075896c r26: 0x05f592ca r27: 0x00758980
r28: 0x0075897c r29: 0x000e5d70 r30: 0xf0284648 r31: 0x05f59572

Binary Images Description:

 

[Mickey Stevens]

This is probably happening if you have a schedule set up so that mail is
collected automatically at startup. Recently, malformed junk mail has
exploited a bug in the Junk Mail Filter included with Entourage X and 2001
that causes the entire program to crash when Entourage attempts to download
and process the message. You should access your mail account(s) through a
web interface (like Mail2Web <http://www.mail2web.com/>) and delete any junk
mail. Then try launching Entourage again.

If that's not the case:
Try repairing permissions.
For OS 10.2/10.3:
Go to Macintosh HD/Applications/Utilities. Open up Disk Utility. Select
your hard disk, then click the First Aid tab. Click the button to "Repair
Disk Permissions".

For OS 10.1.5:
Download the Repair Privileges utility, free from Apple, and run it:
<http://docs.info.apple.com/article.html?artnum=106900>

Run Disk First Aid. Instructions on how to run it in OS X are located on
the Apple Knowledge Base.
<http://docs.info.apple.com/article.html?artnum=106214>

 

[aRKay]

Keeps crashing on launch


Date/Time: 2004-07-08 18:12:18 -0500
OS Version: 10.3.4 (Build 7H63)
Report Version: 2

Command: Microsoft Entourage
Path: /Applications/Microsoft Office X/Microsoft Entourage
Version: ??? (???)
PID: 465

This problem is most likely a bad incoming message that cannot be
handled by the junk mail filter. How do I get Entourage X to start with
the Junk Mail Filter OFF.

I cannot launch the program and cannot disable the filter.

Help!

 

[aRKay]

Thanks to a 16-June-04 note from Dave Cortright that I just happened to
have saved to my hard drive I was able to recover from the nasty MAJOR
failure.

The problem most likely was the same problem discussed in the FAQ with
solutions for Entourage 2004 users; however, the FAQ leave Entourage X
users high and dry. The FAQ at

http://www.entourage.mvps.org/troubleshoot/crashes.html

should be amended to pick up Dave's tip that works.

Dave Cartright's EXCELLENT tip for Entourage X was to first disable the
network connection and then depress the shift key before starting
Entourage X. This works and Entourage X started and did not quit. I
could then un-check (disable) the Junk Mail filter. I then deleted the
junk mail, closed the application and restarted the DSL connection. I
then restarted Entourage X popped the mail a few times with the JMF
disabled. After things settled down, checked the JMF and it has been
working perfect. No need to waste time rebuilding the database.

This is really a nasty failure mode and there has to be a better way to
let users know what has happened. Shame on Microsoft for not posting a
patch to Entourage X.

The FAQ needs to be revised to the show Entourage X users how to get the
application running to disable the JMF.

Thanks again to Dave Cartright who saved my six!

 

[Paul Berkowitz]

Thanks to a 16-June-04 note from Dave Cortright that I just happened to
have saved to my hard drive I was able to recover from the nasty MAJOR
failure.

The problem most likely was the same problem discussed in the FAQ with
solutions for Entourage 2004 users; however, the FAQ leave Entourage X
users high and dry. The FAQ at

http://www.entourage.mvps.org/troubleshoot/crashes.html

should be amended to pick up Dave's tip that works.

Dave Cartright's EXCELLENT tip for Entourage X was to first disable the
network connection and then depress the shift key before starting
Entourage X.

Actually, depressing the Shift key doesn't do anything in Entourage X - it
only works in 2004. That's why it's in the 2004 tips. (You usually shouldn't
have to disable the network connection in 2004.) In X, you do have to
disable the network connection, and that's what worked for you - even though
the schedule tried to run, it couldn't connect to the server so didn't crash
on the bad message.

This works and Entourage X started and did not quit. I
could then un-check (disable) the Junk Mail filter. I then deleted the
junk mail, closed the application and restarted the DSL connection. I
then restarted Entourage X popped the mail a few times with the JMF
disabled. After things settled down, checked the JMF and it has been
working perfect. No need to waste time rebuilding the database.

This is really a nasty failure mode and there has to be a better way to
let users know what has happened. Shame on Microsoft for not posting a
patch to Entourage X.

But perhaps it's not patchable. And you found a workaround. There's another
below.

The FAQ needs to be revised to the show Entourage X users how to get the
application running to disable the JMF.

Another way that should work in X is to remove the Entourage preferences
and Entourage Settings (10) files from ~/Library/Preferences/Microsoft/
folder. That sets the schedules back to default, which are manual only, so
they won't run at startup. That might be easier than disconnecting the DSL
connection.

Thanks again to Dave Cartright who saved my six!

Six?


--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - **2004**, X
or 2001. It's often impossible to answer your questions otherwise.

 

[aRKay]

nother way that should work in X is to remove the Entourage preferences
and Entourage Settings (10) files from ~/Library/Preferences/Microsoft/
folder. That sets the schedules back to default, which are manual only, so
they won't run at startup. That might be easier than disconnecting the DSL
connection.

Six?

Paul,

Thanks for extra tip. I will save it for the next time. The 'Six' is a
old Navy term for saved by backside.