Crash using Toolbox > Citations pane > Add Citation

[Thames]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

Since this website does not have (as far as I can tell) a way to report a crashing bug, I guess I'll post here to see if I can A) get some attention and B) see if anyone else can reproduce this bug.

If you open the Toolbox floating window, switch to Citations, and then click the big plus button to add a citation, a window opens in which you can add the details of a book or journal article you're using.

If the window is positioned close to the bottom edge of the screen, and you switch from, say, a Book source to a Book Section source, the window will expand in size to accommodate the extra fields. If it expands below the bottom edge of the screen, it will not redraw the window with the new fields--rather it will hard crash the system, locking everything up with an unending Spinning Beachball of Death. When this occurs I am unable to switch to another application or open the force quit window.

I was able to reproduce this twice in a row, but when I moved the Add Citation window up away from the bottom of the screen, the crashing bug no longer occurred when switching between different types of citation sources.

Can anyone else reproduce this bug or is it just me? And if so, where do we go to report bugs around here?

Thanks.

 

[John McGhie]

The Website offers a Send Feedback link. It's the same link as you get from
Help>Send Feedback in any of the Office 2008 applications.

That's where to send your bugs! I suggest that you send this one in,
because I have not seen it reported before.

That doesn't mean it hasn't been -- I don't use citations so I don't handle
citations questions, so I may have missed it. But if it had been reported
frequently, I would know about it.

I would suggest that it's a corrupt document. The first thing to do is
create a new blank document and try the operation with it. If that also
causes the problem, the next thing to do is to drag your Normal.dotm
template to the desktop, and try again with a new blank document.

If that is OK, then open your old document and carefully copy everything
except the last paragraph mark. Paste that into the new blank document.
Save as a different file-name. If it was a corrupt document, that will cure
it.

Hope this helps

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

Since this website does not have (as far as I can tell) a way to report a
crashing bug, I guess I'll post here to see if I can A) get some attention and
B) see if anyone else can reproduce this bug.

If you open the Toolbox floating window, switch to Citations, and then click
the big plus button to add a citation, a window opens in which you can add the
details of a book or journal article you're using.

If the window is positioned close to the bottom edge of the screen, and you
switch from, say, a Book source to a Book Section source, the window will
expand in size to accommodate the extra fields. If it expands below the bottom
edge of the screen, it will not redraw the window with the new fields--rather
it will hard crash the system, locking everything up with an unending Spinning
Beachball of Death. When this occurs I am unable to switch to another
application or open the force quit window.

I was able to reproduce this twice in a row, but when I moved the Add Citation
window up away from the bottom of the screen, the crashing bug no longer
occurred when switching between different types of citation sources.

Can anyone else reproduce this bug or is it just me? And if so, where do we go
to report bugs around here?

Thanks.

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]