crash when launching any office 2004 app on MacBook pro

R

renaud blanch

dear all,

when I launch any office 2004 application on my MacBook pro, its icon
appears in the dock, and instantly disappear.
even installation assistant & office updates behave the same.

symptoms are the same as described here:
http://www.macfixitforums.com/showf...31099&page=0&view=collapsed&sb=5&o=31&fpart=1

i suspect the rosetta system because LaunchCFMApp (/System/Library/
Frameworks/Carbon.framework/Versions/Current/Support/LaunchCFMApp)
segfaults when launched from the shell.

MacOSX 10.4.10 (with combo update v1.1)

thanks for any help

renaud
 
D

Diane

when I launch any office 2004 application on my MacBook pro, its icon
appears in the dock, and instantly disappear.
even installation assistant & office updates behave the same.

symptoms are the same as described here:
http://www.macfixitforums.com/showflat.php?Cat=&Board=OfficeX&Number=831099&pa
ge=0&view=collapsed&sb=5&o=31&fpart=1

i suspect the rosetta system because LaunchCFMApp (/System/Library/
Frameworks/Carbon.framework/Versions/Current/Support/LaunchCFMApp)
segfaults when launched from the shell.

MacOSX 10.4.10 (with combo update v1.1)

I see on the other list that you were having trouble downloading the combo.
If you were successful in running the combo and are still having the
problem, you might need to do an "Archive & Install" of the OS.

How to do an Archive and Install

Make sure to choose the options to maintain your user settings. Once the
install has finished, your system will be at whatever level the disk you
have is. So if your Install DVD/CD disk is 10.4, that's what version of OS
will be on your Mac. You will need to download the appropriate Combo Updater
from Apple's site to restore the system to a higher version. After you run
the combo, allow Software Update to download and install any additional
updates.

Before you do the "Archive & Install", see these fixes for unexpected quits:

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash30>

Let us know if you continue to have problems.
 
R

renaud blanch

I see on the other list that you were having trouble downloading the combo.
No I'm not.
The post on the other list is not by me.
If you were successful in running the combo and are still having the
problem, you might need to do an "Archive & Install" of the OS.
!!!! I should archive and install mac os x because office is not
working ??? no way !

I strongly suspect LaunchCFMApp, because on other system running
10.4.10 (8R2232) it does not segfaults when launched without args on
the command line.
Any other person having the same behaviour ?
 
J

John McGhie

Hi Renaud:

Yeah, that error is quite common. Re-applying the Apple 10.4.8 combo update
would clear it. I presume any of the later combo updates would also fix it.

Failing that, you will HAVE to archive and re-install. It's not Office
that's not working right: it's OS X :) Office 11.3.7 depends on bits of
the OS that are not in place for you.

Or, you could learn to do without Office :)

We had a rash of these when a particular QuickTime update came out (sorry:
can't remember which one...Google this group for it...). That took part of
the system software back a version, and all hell broke lose.

Cheers


I see on the other list that you were having trouble downloading the combo.
No I'm not.
The post on the other list is not by me.
If you were successful in running the combo and are still having the
problem, you might need to do an "Archive & Install" of the OS.
!!!! I should archive and install mac os x because office is not
working ??? no way !

I strongly suspect LaunchCFMApp, because on other system running
10.4.10 (8R2232) it does not segfaults when launched without args on
the command line.
Any other person having the same behaviour ?
How to do an Archive and Install

Make sure to choose the options to maintain your user settings. Once the
install has finished, your system will be at whatever level the disk you
have is. So if your Install DVD/CD disk is 10.4, that's what version of OS
will be on your Mac. You will need to download the appropriate Combo Updater
from Apple's site to restore the system to a higher version. After you run
the combo, allow Software Update to download and install any additional
updates.

Before you do the "Archive & Install", see these fixes for unexpected quits:

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash30>

Let us know if you continue to have problems.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Auckland, New Zealand
+61 4 1209 1410, mailto:[email protected]
 
R

renaud blanch

Then why did you include it in your post? If you want help then be specific
about YOUR problem.

sorry, i'm not fluent in english and it was easier for me to quote the
other one thread.

anyway, i fixed my problem, here is how for the record, and i hope it
can help people.
first, if you look in various forums & mailing lists, some answers are
suggested, but did not work for me:
- (re)installing the 10.4.10v1.1 combo update does not fix the
symptoms (even in safe mode);
- (un)(re)install office (trial version) because installer does not
work either;
- removing com.microsoft.Word.prefs.plist;
- removing quicktime components/flash/Fip4mac/ etc.

i didn't want to archive and install my system as suggested by many.

the solution provided by apple to fix crash after Quicktime 7.2 update
si closer to the solution, but still not working.
[http://docs.info.apple.com/article.html?artnum=306043]

i finally found the real fix is on a thread in apple support
discussions [http://discussions.apple.com/thread.jspa?
messageID=4930474&#4930474] pointing to a blog:
[http://mactip.blogspot.com/2007/07/dependent-dylib-is-not-
prebound.html]

in case it disapear, below is the content of the post:

regards, and thank you for your help
renaud

=============================================================
Is your Mac sluggish and running slow?
Are your Office apps refusing to run?

Your automated prebinding updates may be failing.

Run the command
sudo update_prebinding -debug -root / -force
If you get the following error:

dyld: re-prebound: 0x90bee000 /usr/lib/libgcc_s.1.dylib
update_prebinding: error: dependent dylib is not prebound
update_prebinding: error 256 running update_prebinding_core

then edit the update-prebinding-paths file (this has the list of files
to prebind: the one that fails is immediately after the last one to
succeed)

sudo emacs /var/db/dyld/update-prebinding-paths.txt

Search for libgcc_s.1.dylib, and comment out the next line (by adding
the #) so it reads
#/Applications/Utilities/Java/Java Web \ Start.app/Contents/Resources/
Java/libmacjavaws.jnilib
Save the file, then try updating the prebindings again. For me, the
next (and final) failure was after libjsound.jnilib. So I comment out
the following line

#/System/Library/Frameworks/\
JavaVM.framework/Versions/1.3.1/Libraries/librealawt.jnilib

On the next try everything else went through. My Powerbook is much
snappier.

It seems that you may need to reinstall Flash Player after doing this.
Try the Adobe Shockwave and Flash player test to check. First
uninstall previous versions. Shockwave will still only work if you run
your browser under Rosetta. Flash is Universal
 
E

Elliott Roper

renaud blanch said:
sorry, i'm not fluent in english and it was easier for me to quote the
other one thread.

anyway, i fixed my problem, here is how for the record, and i hope it
can help people.
On the next try everything else went through. My Powerbook is much
snappier.

Thanks very much for posting your result. It makes this group so useful!
It seems that you may need to reinstall Flash Player after doing this.
Try the Adobe Shockwave and Flash player test to check. First
uninstall previous versions. Shockwave will still only work if you run
your browser under Rosetta. Flash is Universal
Particularly that little gem. Thank you.
 
R

rbfraven

Renaud,

Thanks very much for posting all the details of your fix and
especially the blog reference http://mactip.blogspot.com/2007/07/dependent-dylib-is-not-prebound.html
that you found. That permitted me to solve my "Excessive 2004 Word CPU
Problem" that I encountered in mid-July and posted about here, the
Word forum and an Apple forum. It is not the same as yours but a
similar fix worked.

I reran update_prebinding and noticed an error that I must have missed
before about a file not being prebound. Apparently such an error stops
the command at that point and does not proceed further. I found that
the /usr/X11R6/lib files listed in /var/db/dyld/update-prebinding-
paths.txt gave that error, so I made a copy of the file and with
emacs preceded all such lines with "#" to comment them out and then re-
ran update_prebinding. Word 2004 now does not use excessive CPU.

Thanks again,

Bob Fowles
 
D

Diane

sorry, i'm not fluent in english and it was easier for me to quote the
other one thread.

Thanks for posting back with what worked. Sorry if I was harsh with you, but
we get so many requests for help with very little info to help us help you.

I'll get the additional info you provide posted on the Entourage Help Page.
It's users like you that allow everyone to benefit. Thanks!!
 

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