Crash with Snow Leopard

[Normojo]

Version: 2004
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel

Excel 2004 seems to crash Snow Leopard. While in Excel, mouse goes away, system wheel begins to spin, screen goes blue, system reloads without being able to recover to Excel or the worksheet

 

[CyberTaz]

Before anything else you need to indicate your exact update levels of both
Office & OS X. Office 2004 needs to be at 11.5.5 & Snow Leopard needs the
10.6.1 update in order to work well together. Repair Disk Permissions,
restart your Mac & reply with your results. If the crashing continues...

Also include any additional detail about when the crash occurs ‹ exactly
what you're doing at the time it happens. Does it happen with all files
including new ones or just specific ones?

Does it continue to happen if you launch Excel while holding the Shift key?

What if you log in while holding Shift?

Does it happen in a new User Account?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[sdblack]

This has been happening to me also - ever since I upgraded to Snow Leopard. I have upgraded to 10.6.1. And Excel is 11.5.5. Do I need to launch Excel holding a shift key??? (I'll try it...) It happens randomly when I type in anything at any time. It happens with any file - old or new.

I should say that Word also crashes, although with less frequency.

I sure hope a fix is in the wings - this is very frustrating - much wasted time!!! At least a couple crashes every day, often many many more. I am working on a dissertation, and this is the last thing I need to worry about!

 

[wadefr]

I'm running Excel 11.5.5 & Snow Leopard. I had many problems with crashing. I seem to have fixed it (for now) by:

1. I deleted all Type 1 fonts & all duplicate fonts (this actually took about 3 tries to get rid of them all - I don't know if I was doing something wrong, but some seemed to persist until I went back and deleted them again using Font Book (I also tried Araxis & Font Finagler, but without total success). I did this for EVERY font library - there were four: user/library/fonts, library/fonts, system/library/fonts, and applications/microsoft office 2004/office/fonts. (Why limit yourself to one font file when you can have four?)

2. I validated ALL fonts and font files - some had errors & I deleted them.

3. Emptied the trash and rebooted.

4. Repaired Permissions

Wade

 

[Normojo]

I'm current on release levels 11.5.5 (090512) for Office and 10.6.1 for Snow Leopard. I repaired the Permissions a week or two ago for another issue, but I can do it again. I've been using the billing templates and some personal templates. I wondered about the fonts and I'll try the reply by wadefr. There does not seem to be any specific place or action on an affected spreadsheet.

 

[sdblack]

For what its worth, excel just crashed again for me after starting it with the shift down.

 

[XinXin]

We've seen a lot of customer reports of Excel 2004 quitting unexpectedly and logging the user out of the Finder, and those reports have increased since Snow Leopard came out. We did some investigation into this and we're pretty convinced that this is an OS issue (probably related to Rosetta). As the report below indicates, people are reporting this against more than just Excel. Unfortunately, as often happens, many users see this as an Excel problem:

<http://blog.plasticsfuture.org/2009/03/11/data-loss-through-windowserver-crashes-in-leopard>

Thanks,
XinXin
Macintosh Business Unit, Microsoft

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[John McGhie]

Have you resolved your duplicate fonts?

If not, she'll fall over every time.

Note that some of the Microsoft fonts are required to display the user
interface: if you take them out, or Excel can't find them, it will crash.

Cheers

For what its worth, excel just crashed again for me after starting it with the
shift down.

--

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[wadefr]

Although I posted that I had solved the crashes by eliminating duplicate & bad fonts + fixing permissions, I just had two more crashes (after a week of stability). This is the second time I thought I'd fixed it! Maybe I'd better stop posting fixes - it's like the kiss of death.

Wade

 

[XinXin]

Hi Wade, could you please give a little bit more details about the new crashes? Did you get logged out from finder when the crash happened? If yes, please see one of my eariler posts.

In addition, if the crash occurs within seconds after you launch XL, it's verly likely the corrupted font issue. If not, the crash is a different one.

Thanks,
XinXin
Macintosh Business Unit, Microsoft

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[dalgleishjm72]

Hi Wade, could you please give a little bit more details about the new crashes? Did you get logged out from finder when the crash happened? If yes, please see one of my eariler posts.

In addition, if the crash occurs within seconds after you launch XL, it'sverly likely the corrupted font issue. If not, the crash is a different one.

Thanks,
XinXin
Macintosh Business Unit, Microsoft

This posting is provided "AS IS" with no warranties, and confers no rights.

I've just found this thread and am glad to see others are talking
about addressing these strange crashes. Could someone post how one
checks ones fonts? All the other techniques I am familiar with and
will attempt but I too have been having repeated crashes in Excel 2004
on a whole slew of key strokes which I can temporarily resolve by safe
booting. I'm going to try all the other fixes notred here and would
like to check the fonts but know not how to do that

 

[CyberTaz]

I've just found this thread and am glad to see others are talking
about addressing these strange crashes. Could someone post how one
checks ones fonts? All the other techniques I am familiar with and
will attempt but I too have been having repeated crashes in Excel 2004
on a whole slew of key strokes which I can temporarily resolve by safe
booting. I'm going to try all the other fixes notred here and would
like to check the fonts but know not how to do that

If by "safe booting" you do in fact mean starting your Mac while holding the
Shift key the problems you're running into are quite probably not
font-related. Please post a NEW message rather than replying to this
mangled, wandering thread so we can concentrate on your specific
situation... The clutter here is making it quite difficult to follow.

Unfortunately, some folks [not chastising you] don't seem to understand that
this is a user-assistance newsgroup, not a Blog or chat room. It is not
appropriate to REPLY in another message unless you have a suggestion or
solution to offer the original poster. "Me too" & "Same only different"
interjections only serve to muddy the waters

Be certain to specify your exact version & update level of bit Office & OS X
plus any additional details, such as;

Specifically when the crashes occur
What seems to cause them
Identify the exact keystrokes
What utility or "helper" programs you have set to launch automatically

Also include what happens if you start up normally but log in to a different
User Account... Do the crashes continue?

If you launch Excel while holding Shift, does the crashing occur?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Normojo]

I've just found this thread and am glad to see others are talking
about addressing these strange crashes. Could someone post how one
checks ones fonts? All the other techniques I am familiar with and
will attempt but I too have been having repeated crashes in Excel 2004
on a whole slew of key strokes which I can temporarily resolve by safe
booting. I'm going to try all the other fixes notred here and would
like to check the fonts but know not how to do that

You can find Font Book in you Applications Library. If you open it to "All" fonts it should indicate the dups. There is a Remove command for the ones you Select. Like Wade I got rid of them all. I had a couple where It said there were dups, but only one original showed on the list. I Disabled those with the Disable command. My problem seems to have gone away, but honestly I had a big project due which I finished in iWorks 09. Since I repaired the fonts, I have not done that much work in Excel or the other Office 04 products.