C
CharlesPalliser
I am getting frequent crashes in Word.
My computer is a Dell Dimension 4600 2.99 GHz and 512 RAM. I bought it in
the UK in March 2004. I run Windows XP Home Edition 2002 SP2 and Office Basic
Edition 2003. I use Norton 360 for virus protection. Adapter Type: NVIDIA
GeForce FX 5200
On 6th October I downloaded and installed Office 2003 Service Pack 3 and an
update that allowed my system to read Word 2007 files. After that, though not
necessarily as a consequence, the computer began to crash while running Word.
It displays the error message: “Microsoft Word has encountered a problem and
needs to close. We are sorry for the inconvenience.†It tends to happen more
often when I am using a Master Document and when I try to save or to open a
new Master Document.
I have tried a number of solutions:
I ran Norton 360’s Comprehensive Check and it found no virus.
I used the Microsoft Malicious Software Removal Tool and it found and
removed some viruses but that did not solve the problem.
I used Office “Detect and Repair†from “Add or Remove Programs†and was told
that Office had been successfully repaired.
I tried “Last Good Known Configuration†and found that I had lost the use of
the keyboard. I got it back.
I tried to use “System Restore†but it failed to work.
I don’t know if the problem is with Office or with Windows. Is there some
way to get Windows to check its own configuation?
I cannot uninstall and then reinstall Office 2003 from the CDs because I
cannot find the original CDs if they even came with the computer. Would
upgrading to Office 2007 fix the problem?
Would upgrading to Windows Vista fix the problem?
I would be very grateful for some advice.
CharlesPalliser
My computer is a Dell Dimension 4600 2.99 GHz and 512 RAM. I bought it in
the UK in March 2004. I run Windows XP Home Edition 2002 SP2 and Office Basic
Edition 2003. I use Norton 360 for virus protection. Adapter Type: NVIDIA
GeForce FX 5200
On 6th October I downloaded and installed Office 2003 Service Pack 3 and an
update that allowed my system to read Word 2007 files. After that, though not
necessarily as a consequence, the computer began to crash while running Word.
It displays the error message: “Microsoft Word has encountered a problem and
needs to close. We are sorry for the inconvenience.†It tends to happen more
often when I am using a Master Document and when I try to save or to open a
new Master Document.
I have tried a number of solutions:
I ran Norton 360’s Comprehensive Check and it found no virus.
I used the Microsoft Malicious Software Removal Tool and it found and
removed some viruses but that did not solve the problem.
I used Office “Detect and Repair†from “Add or Remove Programs†and was told
that Office had been successfully repaired.
I tried “Last Good Known Configuration†and found that I had lost the use of
the keyboard. I got it back.
I tried to use “System Restore†but it failed to work.
I don’t know if the problem is with Office or with Windows. Is there some
way to get Windows to check its own configuation?
I cannot uninstall and then reinstall Office 2003 from the CDs because I
cannot find the original CDs if they even came with the computer. Would
upgrading to Office 2007 fix the problem?
Would upgrading to Windows Vista fix the problem?
I would be very grateful for some advice.
CharlesPalliser