Crashes on Printing

[Phil Grimpo]

Running Office XP on Windows XP and every other app prints fine, except
Word. When I go to print, I get a "Instruction at xxx referenced memory at
yyy. The memory could not be written" or something like that.

Any ideas? I have uninstalled / reinstalled but that didn't do it. Just
doesn't make sense that it only crashes in Word and no other apps, including
Office apps.

Any ideas?

-Grimps

 

[Lisa Penshorn [MSFT]]

Hi Phil,

What type of printer are you printing too? Word is very particular about the printer driver and I have seen crashes in Word
stemming from the printer driver even if does not affect any of the other applications. I would try uninstalling and reinstalling
the printer driver or downloading the lasted updated printer driver from the printer vendors website. Hope this helps!

Sincerely,

Lisa Penshorn, MCSE
Support Professional
--------------------

From: "Phil Grimpo" <[email protected]>
Subject: Crashes on Printing
Date: Mon, 4 Aug 2003 21:43:56 -0500
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Running Office XP on Windows XP and every other app prints fine, except
Word. When I go to print, I get a "Instruction at xxx referenced memory at
yyy. The memory could not be written" or something like that.

Any ideas? I have uninstalled / reinstalled but that didn't do it. Just
doesn't make sense that it only crashes in Word and no other apps, including
Office apps.

Any ideas?

-Grimps

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