Crashes when Looking Up A Word

[StacyKat]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Email Client: imap My Entourage (2008) recently started crashing every time I look up a word in the dictionary/thesaurus as I am writing an email. This seems to only happen when I right click on the word to open the tool box/dictionary. If I open the tool box/dictionary and type a word directly into the field, it usually doesn't crash. I'm not sure how to fix this. Thanks in advance for your help.

Best,
Stacy

 

[Diane Ross]

My Entourage (2008) recently started crashing every time I look up a word in
the dictionary/thesaurus as I am writing an email. This seems to only happen
when I right click on the word to open the tool box/dictionary. If I open the
tool box/dictionary and type a word directly into the field, it usually
doesn't crash. I'm not sure how to fix this. Thanks in advance for your
help.

This could be a sign of database corruption. Let's eliminate your Identity.

1) Under Entourage in the Menu bar, select Switch Identity.
2) Create a new test Identity
3) No need to enter account info...cancel out of setup.
4) Test the problem in the new Identity

If the problem goes away you can try rebuilding your database. It's possible
that rebuilding will not fix the problem and in that case you'll need to
manually move your data over to a new Identity.

If the problem existed in the new Identity, we need to eliminate your
current User's account. Go to System Preferences --> Create a New User in
Accounts. Switch to the New User by logging out/in or use Fast User
Switching. Test the problem in the new User.

If the problem goes away then there is a conflict or corruption in your
User's folder.

If the problem still exists, it's your base OS files or your Office install.

------Links to help with testing------

Make a duplicate in the Finder first as additional backup. A rebuild does
make a duplicate, but sometimes in the process the original and backup get
merged resulting in total disaster. It's rare but it happens.

How to rebuild:

<http://www.entourage.mvps.org/database/rebuild.html>

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[StacyKat]

Thank you Diane for the help.

Creating a new identity did not solve the problem, but working in a new user seems to have worked.

&quot;If the problem goes away then there is a conflict or corruption in your User's folder.&quot;

How do I find &amp; repair the conflict or corruption?

Thanks again for your help.

Best,
Stacy

 

[Diane Ross]

How do I find & repair the conflict or corruption?

See this page for options. It's not an easy process.

<http://www.entourage.mvps.org/troubleshoot/test_user.html>

Let us know if you find the culprit.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>