Crashes when word starts up

[Joe Zwack]

I have a strange problem, when you open outlook and try
to send/recieve or when you try to open word. Windows
will show up with an error that says.. Word has
encountered a problem and needs to close, then it will
ask if I want to recover, etc. etc.

When I click more info on the error report the modname is
hpzntp07.dll

The only thing I can think of is my HP printer I share
through a home network, I have tried deleting the Data
key, renaming normal.dot, turning off NAV's office plug
in and there is nothing in my startup folder in office or
word. Anyone have any ideas?

 

[Suzanne S. Barnhill]

The problem appears to be with your printer driver. Try updating it (or at
least delete and reinstall the printer). Also, you say you use it through a
network. Are you always connected to the network? If not, be sure you have
the printer installed locally, as Word cannot operate without a printer
driver to reference.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Joe Zwack]

Yeah, I re-downloaded my printer driver and I noticed
that file was in the setup directory. I'll have to wait
until tomorrow to try it as the computer is somewhere
else. Thanks for the quick suggestion.

Joe