crashing at start up

[mercurio]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Power PC

Hi, word is crashing at start up 99% of the times. They I send the error to microsoft, then it starts up ok. All documents with Spanish as default language. Running latest version of Word and latest version of Leopard.

Any help would be appreciate it. If you need a copy of at least one error report, please indicate how to get it, and let me know anyhow how can I fix this issue.

Thanks in advance for your help

 

[jahdina]

I am also having a similar problem. I recently installed Office 2008, where previously I had an older versione of Word, which ran, and unfortunately I deleted. With the current version of Word, any document I open freezes at most a minute after having been opened, and I have to force quit since word is not responding, consequently loosing all unsaved information, though not much can be done in less than a minute. I wonder whether there is something clashing with word, as I don't seem to have the same problem with any of the other office programs. Should I be looking for some specific word file I may not have deleted when I deleted the program?

 

[CyberTaz]

The most common cause of quit on startup is that disk permissions need to be
repaired. Run Apple's Disk Utility - Repair Disk Permissions, shut down the
Mac for a minute or two & see if the problem continues.

If that doesn't correct it run another Apple app called Font Book. Use its
Resolve Duplicates feature & its Validate Fonts feature, then shut down &
start up as described above.

Reply with your results.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[mercurio]

this is an example of an error log I am getting:

ERROR LOG
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-10-09 11:22:55 -0700
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.0.090605
Crashed Module Name: libSystem.B.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x0000b288
Blame Module Name: libSystem.B.dylib
Blame Module Version: unknown
Blame Module Offset: 0x0000b288
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x92b7b288 in _atantblEntry + 0x92999398 (libSystem.B.dylib + 0x0000b288)
# 2 0x92b7b244 in _atantblEntry + 0x92999354 (libSystem.B.dylib + 0x0000b244)
# 3 0x92b7769c in _atantblEntry + 0x929957AC (libSystem.B.dylib + 0x0000769c)
# 4 0x10fc6bf4 in cSFile::mClose() + 0x00000224 (SpanishSpeller + 0x00006bf4)
# 5 0x10fde244 in TUserDictionary::mLoadDictionary() + 0x00000AD4 (SpanishSpeller + 0x0001e244)
# 6 0x10fd3274 in _Spell_OpenDic + 0x00000450 (SpanishSpeller + 0x00013274)
# 7 0x10fc8870 in _SpellerOpenLex + 0x00000060 (SpanishSpeller + 0x00008870)
# 8 0x01732dc4 in _ProofInit + 0x00000234 (MicrosoftComponentPlugin + 0x0014bdc4)
# 9 0x009f3e58 in _wdGetApplicationObject + 0x002A344C (Microsoft Word + 0x009f2e58)
# 10 0x009f40d4 in _wdGetApplicationObject + 0x002A36C8 (Microsoft Word + 0x009f30d4)
# 11 0x009f4458 in _wdGetApplicationObject + 0x002A3A4C (Microsoft Word + 0x009f3458)
# 12 0x009f6b54 in _wdGetApplicationObject + 0x002A6148 (Microsoft Word + 0x009f5b54)
# 13 0x008e5ba8 in _wdGetApplicationObject + 0x0019519C (Microsoft Word + 0x008e4ba8)
# 14 0x009ff29c in _wdGetApplicationObject + 0x002AE890 (Microsoft Word + 0x009fe29c)
# 15 0x00338f98 in _wdCommandDispatch + 0x00006A70 (Microsoft Word + 0x00337f98)
# 16 0x00339068 in _wdCommandDispatch + 0x00006B40 (Microsoft Word + 0x00338068)
# 17 0x00004ce0 in __mh_execute_header + 0x00003CE0 (Microsoft Word + 0x00003ce0)
# 18 0x00004e5c in __mh_execute_header + 0x00003E5C (Microsoft Word + 0x00003e5c)
# 19 0x0169fa04 in _McpEnableTimers + 0x00000128 (MicrosoftComponentPlugin + 0x000b8a04)
# 20 0x93c5d818 in .objc_class_name___NSCFSet + 0x93B20BEC (CoreFoundation + 0x00069818)
# 21 0x95692b14 in .objc_class_name_IPMDFontRange + 0x95332FCC (HIToolbox + 0x00030b14)
# 22 0x95692938 in .objc_class_name_IPMDFontRange + 0x95332DF0 (HIToolbox + 0x00030938)
# 23 0x016e5b50 in _McpRunApplicationEventLoop + 0x00000054 (MicrosoftComponentPlugin + 0x000feb50)
# 24 0x00b0714c in _wdGetApplicationObject + 0x003B6740 (Microsoft Word + 0x00b0614c)
# 25 0x00b102a0 in _wdGetApplicationObject + 0x003BF894 (Microsoft Word + 0x00b0f2a0)
# 26 0x0238aa9c in __WlmMain + 0x00000050 (MicrosoftOffice + 0x004f0a9c)
# 27 0x00af47ec in _wdGetApplicationObject + 0x003A3DE0 (Microsoft Word + 0x00af37ec)
# 28 0x000030c0 in __mh_execute_header + 0x000020C0 (Microsoft Word + 0x000020c0)
# 29 0x00002dc4 in __mh_execute_header + 0x00001DC4 (Microsoft Word + 0x00001dc4)
# 30 0xfffffffe in ( + 0x00000000)

PPC Thread State:
srr0: 0x92b7b288 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x92b7b244 ctr: 0x92b711f0 mq:0x00000000
r0: 0x92b7b244 r1: 0xbfffd5f0 r2: 0xc0000003 r3:0x00000000
r4: 0x00000003 r5: 0x00000028 r6: 0x0000002c r7:0x00000e03
r8: 0x00000000 r9: 0x0000004d r10: 0x00000130 r11:0x00000000
r12: 0x92b711f0 r13: 0x00000001 r14: 0xa063a478 r15:0xbfffd784
r16: 0xbfffd780 r17: 0x0f018f70 r18: 0x00000006 r19:0x00001000
r20: 0x05202000 r21: 0x00001010 r22: 0xa0416d40 r23:0x00001008
r24: 0x057fa010 r25: 0x00002020 r26: 0x05201000 r27:0x00000008
r28: 0x04843000 r29: 0x0000000d r30: 0x05202000 r31:0x92b7b1f0

Thread 1:

# 1 0x92b71378 in _atantblEntry + 0x9298F488 (libSystem.B.dylib + 0x00001378)
# 2 0x92bfc6f0 in _atantblEntry + 0x92A1A800 (libSystem.B.dylib + 0x0008c6f0)
# 3 0x92c134c8 in _atantblEntry + 0x92A315D8 (libSystem.B.d

 

[mercurio]

this is the log error for the crash as a result of checking spelling

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-10-09 21:21:16 -0700
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.0.090605
Crashed Module Name: libSystem.B.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x0000b288
Blame Module Name: libSystem.B.dylib
Blame Module Version: unknown
Blame Module Offset: 0x0000b288
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x92b7b288 in _atantblEntry + 0x92999398 (libSystem.B.dylib + 0x0000b288)
# 2 0x92b7b244 in _atantblEntry + 0x92999354 (libSystem.B.dylib + 0x0000b244)
# 3 0x92b7769c in _atantblEntry + 0x929957AC (libSystem.B.dylib + 0x0000769c)
# 4 0x1551abf4 in cSFile::mClose() + 0x00000224 (SpanishSpeller + 0x00006bf4)
# 5 0x15532244 in TUserDictionary::mLoadDictionary() + 0x00000AD4 (SpanishSpeller + 0x0001e244)
# 6 0x15527274 in _Spell_OpenDic + 0x00000450 (SpanishSpeller + 0x00013274)
# 7 0x1551c870 in _SpellerOpenLex + 0x00000060 (SpanishSpeller + 0x00008870)
# 8 0x01732dc4 in _ProofInit + 0x00000234 (MicrosoftComponentPlugin + 0x0014bdc4)
# 9 0x009f3e58 in _wdGetApplicationObject + 0x002A344C (Microsoft Word + 0x009f2e58)
# 10 0x009f40d4 in _wdGetApplicationObject + 0x002A36C8 (Microsoft Word + 0x009f30d4)
# 11 0x009f4458 in _wdGetApplicationObject + 0x002A3A4C (Microsoft Word + 0x009f3458)
# 12 0x00a03d08 in _wdGetApplicationObject + 0x002B32FC (Microsoft Word + 0x00a02d08)
# 13 0x00637f5c in _wdCommandDispatch + 0x00305A34 (Microsoft Word + 0x00636f5c)
# 14 0x0063c818 in _wdCommandDispatch + 0x0030A2F0 (Microsoft Word + 0x0063b818)
# 15 0x0063db5c in _wdCommandDispatch + 0x0030B634 (Microsoft Word + 0x0063cb5c)
# 16 0x008e9b94 in _wdGetApplicationObject + 0x00199188 (Microsoft Word + 0x008e8b94)
# 17 0x008ebddc in _wdGetApplicationObject + 0x0019B3D0 (Microsoft Word + 0x008eaddc)
# 18 0x008ec080 in _wdGetApplicationObject + 0x0019B674 (Microsoft Word + 0x008eb080)
# 19 0x003a528c in _wdCommandDispatch + 0x00072D64 (Microsoft Word + 0x003a428c)
# 20 0x00841158 in _wdGetApplicationObject + 0x000F074C (Microsoft Word + 0x00840158)
# 21 0x00841708 in _wdGetApplicationObject + 0x000F0CFC (Microsoft Word + 0x00840708)
# 22 0x021fd728 in _MsoFCreateToolbarSet + 0x00001798 (MicrosoftOffice + 0x00363728)
# 23 0x01616c14 in _McpFCreateIMcpMRFssOffice10 + 0x00000F24 (MicrosoftComponentPlugin + 0x0002fc14)
# 24 0x01616db0 in _McpFCreateIMcpMRFssOffice10 + 0x000010C0 (MicrosoftComponentPlugin + 0x0002fdb0)
# 25 0x016c0898 in _McpEndCustomizeToolbar + 0x00000AD4 (MicrosoftComponentPlugin + 0x000d9898)
# 26 0x016bedd0 in _McpFGetMFODirt + 0x00005904 (MicrosoftComponentPlugin + 0x000d7dd0)
# 27 0x95669c48 in .objc_class_name_IPMDFontRange + 0x9530A100 (HIToolbox + 0x00007c48)
# 28 0x95668de0 in .objc_class_name_IPMDFontRange + 0x95309298 (HIToolbox + 0x00006de0)
# 29 0x95685d04 in .objc_class_name_IPMDFontRange + 0x953261BC (HIToolbox + 0x00023d04)
# 30 0x956bb494 in .objc_class_name_IPMDFontRange + 0x9535B94C (HIToolbox + 0x00059494)
# 31 0x956e1de0 in .objc_class_name_IPMDFontRange + 0x95382298 (HIToolbox + 0x0007fde0)
# 32 0x956e1cd4 in .objc_class_name_IPMDFontRange + 0x9538218C (HIToolbox + 0x0007fcd4)
# 33 0x956be9a8 in .objc_class_name_IPMDFontRange + 0x9535EE60 (HIToolbox + 0x0005c9a8)
# 34 0x9574dbf4 in .objc_class_name_IPMDFontRange + 0x953EE0AC (HIToolbox + 0x000ebbf4)
# 35 0x016e57c4 in _McpSetWindowBrush + 0x000001CC (MicrosoftComponentPlugin + 0x000fe7c4)
# 36 0x95669c48 in .objc_class_name_IPMDFontRange + 0x9530A100 (HIToolbox + 0x00007c48)
# 37 0x95668de0 in .objc_class_name_IPMDFontRange + 0x95309298 (HIToolbox + 0x00006de0)
# 38 0x95685d04 in .objc_class_name_IPMDFontRange + 0x953261BC (HIToolbox + 0x00023d04)
# 39 0

 

[John McGhie]

It's a bit difficult to work out what is going on there (only people with
Microsoft tools can read crash logs...)

But it looks like there is a corrupt entry in your Custom Dictionary.

Edit your custom dictionary and have a look to see what is in there.

Cheers

this is the log error for the crash as a result of checking spelling

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-10-09 21:21:16 -0700
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.0.090605
Crashed Module Name: libSystem.B.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x0000b288
Blame Module Name: libSystem.B.dylib
Blame Module Version: unknown
Blame Module Offset: 0x0000b288
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x92b7b288 in _atantblEntry + 0x92999398 (libSystem.B.dylib + 0x0000b288)
# 2 0x92b7b244 in _atantblEntry + 0x92999354 (libSystem.B.dylib + 0x0000b244)
# 3 0x92b7769c in _atantblEntry + 0x929957AC (libSystem.B.dylib + 0x0000769c)
# 4 0x1551abf4 in cSFile::mClose() + 0x00000224 (SpanishSpeller + 0x00006bf4)
# 5 0x15532244 in TUserDictionary::mLoadDictionary() + 0x00000AD4
(SpanishSpeller + 0x0001e244)
# 6 0x15527274 in _Spell_OpenDic + 0x00000450 (SpanishSpeller + 0x00013274)
# 7 0x1551c870 in _SpellerOpenLex + 0x00000060 (SpanishSpeller + 0x00008870)
# 8 0x01732dc4 in _ProofInit + 0x00000234 (MicrosoftComponentPlugin +
0x0014bdc4)
# 9 0x009f3e58 in _wdGetApplicationObject + 0x002A344C (Microsoft Word +
0x009f2e58)
# 10 0x009f40d4 in _wdGetApplicationObject + 0x002A36C8 (Microsoft Word +
0x009f30d4)
# 11 0x009f4458 in _wdGetApplicationObject + 0x002A3A4C (Microsoft Word +
0x009f3458)
# 12 0x00a03d08 in _wdGetApplicationObject + 0x002B32FC (Microsoft Word +
0x00a02d08)
# 13 0x00637f5c in _wdCommandDispatch + 0x00305A34 (Microsoft Word +
0x00636f5c)
# 14 0x0063c818 in _wdCommandDispatch + 0x0030A2F0 (Microsoft Word +
0x0063b818)
# 15 0x0063db5c in _wdCommandDispatch + 0x0030B634 (Microsoft Word +
0x0063cb5c)
# 16 0x008e9b94 in _wdGetApplicationObject + 0x00199188 (Microsoft Word +
0x008e8b94)
# 17 0x008ebddc in _wdGetApplicationObject + 0x0019B3D0 (Microsoft Word +
0x008eaddc)
# 18 0x008ec080 in _wdGetApplicationObject + 0x0019B674 (Microsoft Word +
0x008eb080)
# 19 0x003a528c in _wdCommandDispatch + 0x00072D64 (Microsoft Word +
0x003a428c)
# 20 0x00841158 in _wdGetApplicationObject + 0x000F074C (Microsoft Word +
0x00840158)
# 21 0x00841708 in _wdGetApplicationObject + 0x000F0CFC (Microsoft Word +
0x00840708)
# 22 0x021fd728 in _MsoFCreateToolbarSet + 0x00001798 (MicrosoftOffice +
0x00363728)
# 23 0x01616c14 in _McpFCreateIMcpMRFssOffice10 + 0x00000F24
(MicrosoftComponentPlugin + 0x0002fc14)
# 24 0x01616db0 in _McpFCreateIMcpMRFssOffice10 + 0x000010C0
(MicrosoftComponentPlugin + 0x0002fdb0)
# 25 0x016c0898 in _McpEndCustomizeToolbar + 0x00000AD4
(MicrosoftComponentPlugin + 0x000d9898)
# 26 0x016bedd0 in _McpFGetMFODirt + 0x00005904 (MicrosoftComponentPlugin +
0x000d7dd0)
# 27 0x95669c48 in .objc_class_name_IPMDFontRange + 0x9530A100 (HIToolbox +
0x00007c48)
# 28 0x95668de0 in .objc_class_name_IPMDFontRange + 0x95309298 (HIToolbox +
0x00006de0)
# 29 0x95685d04 in .objc_class_name_IPMDFontRange + 0x953261BC (HIToolbox +
0x00023d04)
# 30 0x956bb494 in .objc_class_name_IPMDFontRange + 0x9535B94C (HIToolbox +
0x00059494)
# 31 0x956e1de0 in .objc_class_name_IPMDFontRange + 0x95382298 (HIToolbox +
0x0007fde0)
# 32 0x956e1cd4 in .objc_class_name_IPMDFontRange + 0x9538218C (HIToolbox +
0x0007fcd4)
# 33 0x956be9a8 in .objc_class_name_IPMDFontRange + 0x9535EE60 (HIToolbox +
0x0005c9a8)
# 34 0x9574dbf4 in .objc_class_name_IPMDFontRange + 0x953EE0AC (HIToolbox +
0x000ebbf4)
# 35 0x016e57c4 in _McpSetWindowBrush + 0x000001CC (MicrosoftComponentPlugin +
0x000fe7c4)
# 36 0x95669c48 in .objc_class_name_IPMDFontRange + 0x9530A100 (HIToolbox +
0x00007c48)
# 37 0x95668de0 in .objc_class_name_IPMDFontRange + 0x95309298 (HIToolbox +
0x00006de0)
# 38 0x95685d04 in .objc_class_name_IPMDFontRange + 0x953261BC (HIToolbox +
0x00023d04)
# 39 0

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Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]