Create new conatct from same company - Operation failed

[Geoff]

Hi,

I am using Outlook 2007, XP Pro SP3. It appears the "Create new contact
from same company" function has ceased working. I get the "Operation failed"
pop up when trying to use this function. Have run the scanpst program on the
database as well as the Office diagnostics tool. Neither show a problem.
Have restarted and rebooted. Same problem. Did the XP Service pack 3 perhaps
disable this function within Outlook?

Thanks in advance!

Geoff

 

[Milly Staples [MVP - Outlook]]

Have you tried clearing the forms cache? Tools->Options->Other->Advanced->Custom Forms->Manager forms->Clear Cache.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question:
http://support.microsoft.com/KB/555375


After furious head scratching, Geoff asked:

| Hi,
|
| I am using Outlook 2007, XP Pro SP3. It appears the "Create new
| contact from same company" function has ceased working. I get the
| "Operation failed" pop up when trying to use this function. Have run
| the scanpst program on the database as well as the Office diagnostics
| tool. Neither show a problem. Have restarted and rebooted. Same
| problem. Did the XP Service pack 3 perhaps disable this function
| within Outlook?
|
| Thanks in advance!
|
| Geoff

 

[Geoff]

Milly,

Thanks for your response. I cleared the cache and now the function always
works on some contacts and I always get the error while attempting the
function on other contacts. Too strange.

Geoff