B
Beach Lover
We monitor an e-mail account and have added the Field Chooser "Categories" so
we can indicate which Help Desk person is taking care of a particular e-mail
message. For training purposes, we would like to add another Field Chooser
option that contains names of technicians so that someone can review the
e-mail messages and then choose the technician that the call should be
assigned to. Is there a way to do this? Ideally, we'd like it to look like
this
From Subject Received Assign To
Category
Who from Sub. of e-mail Date Rec'd Tech. Name Who's
assigning
I have created a new Field Chooser option but don't see anyway to add names
to it like you do in Categories.
Thanks for any assistance!
we can indicate which Help Desk person is taking care of a particular e-mail
message. For training purposes, we would like to add another Field Chooser
option that contains names of technicians so that someone can review the
e-mail messages and then choose the technician that the call should be
assigned to. Is there a way to do this? Ideally, we'd like it to look like
this
From Subject Received Assign To
Category
Who from Sub. of e-mail Date Rec'd Tech. Name Who's
assigning
I have created a new Field Chooser option but don't see anyway to add names
to it like you do in Categories.
Thanks for any assistance!