"Create rule" does not work.

[Curtis]

When I use "Create rule" (Right click on a message), it does not work. The
rule name appears in the Rule and Alerts window (Tools/Rules and Alerts), but
nothing appears in the "Rule Description" box and the Change rule and other
links at the top are inactive. It used to work but since I installed Office
2003 after trying Office 2007, it does not work.

Curtis

 

[kenneth]

You probably upgraded from 2003 to 2007 right?
Sometimes the machine Id for Outlook(located in the registry)gets corrupted
and rule settings does not work.

But if you did a clean install after you had removed office 2003 on the same
machine, what procedure did you follow? sometimes it pays out better if you
remove office the normal way but also go into windows registry and remove the
office key for local_machine and local_user through some steps.