M
mralmackay
Hi,
Around 10 months ago I was using Excel to find out how many resolvers
had been involved in incidents based on extracts from our system. As
a result of better reporting functionality this has now been
transferred to access so the queries can be created dynamically.
What I need to know is the following:
1) Within field 'Diary' (in table P2P-Request) text "Updated By: [X
PERSON'S NAME]" can appear multiple times. For each occurence I need
to be able to pull out the next two full words (Which is the user's
name, system only uses Forename and Surname) along with the Case-ID
field within the same table.
2) For example based on the data extract for one case that I've
provided below which is Case ID 12002, I'd like this to show:
CaseID Resolver Name Resolver Occurences
12002 Al Mackay 3
12002 Gill Donaldson 1
12002 Malcolm Fox 1
12002 Tom Green 1
I'd like this to be written to a new table, e.g. Resolvers which I can
then produce simple query to show by case how many unique people were
involved in the case (for example even though I've updated this 3
times I'd only report this out as being one). What this will then
allow me to see is for this one case it's taken input from 4 different
people in order to resolve it.
Apologies for the long extract below, just hoping if you can see the
detail that this will help to work with how this could be done.
Thanks in advance for your help, really appreciated. Al.
Data in Diary Field (P2P-Request table):
26/03/2008 16:17:56 ktnr619
Case Assigned to System Team Email Text: This case has been assigned
to you, please view the details below:
The Assigned Individual has been changed to System Team
Updated By: Al Mackay
26/03/2008 14:52:57 m215039
Case Assigned to Gill Donaldson Email Text: This case has been
assigned to you, please view the details below:
The Assigned Individual has been changed to A/P
Updated By: Gill Donaldson
26/03/2008 14:45:19 mp8710q
Case Assigned to A/P Email Text: This case has been assigned to you,
please view the details below:
The Assigned Individual has been changed to A/P
Updated By: Malcolm Fox
18/02/2008 12:47:18 khsm541
The Categorisation of the call has been changed to
Invoices
Invoice Query
Invoice Paid/Clear for Payment
The SLA Priority has changed to 2
Case Logged. The Status is Open
Updated By: Tom Green
13/03/2008 15:50:27 ktnr619
The Case has been Re-Opened.
Updated By: Al Mackay
13/03/2008 14:43:40 m505168
The Case has been Closed.
Resolution Code: Resolution-001
Updated By: Al Mackay
___________________
Excel Solution Thread:
http://groups.google.co.uk/group/mi...c549cd835e4a?hl=en&lnk=st&q=#03cfc549cd835e4a
Around 10 months ago I was using Excel to find out how many resolvers
had been involved in incidents based on extracts from our system. As
a result of better reporting functionality this has now been
transferred to access so the queries can be created dynamically.
What I need to know is the following:
1) Within field 'Diary' (in table P2P-Request) text "Updated By: [X
PERSON'S NAME]" can appear multiple times. For each occurence I need
to be able to pull out the next two full words (Which is the user's
name, system only uses Forename and Surname) along with the Case-ID
field within the same table.
2) For example based on the data extract for one case that I've
provided below which is Case ID 12002, I'd like this to show:
CaseID Resolver Name Resolver Occurences
12002 Al Mackay 3
12002 Gill Donaldson 1
12002 Malcolm Fox 1
12002 Tom Green 1
I'd like this to be written to a new table, e.g. Resolvers which I can
then produce simple query to show by case how many unique people were
involved in the case (for example even though I've updated this 3
times I'd only report this out as being one). What this will then
allow me to see is for this one case it's taken input from 4 different
people in order to resolve it.
Apologies for the long extract below, just hoping if you can see the
detail that this will help to work with how this could be done.
Thanks in advance for your help, really appreciated. Al.
Data in Diary Field (P2P-Request table):
26/03/2008 16:17:56 ktnr619
Case Assigned to System Team Email Text: This case has been assigned
to you, please view the details below:
The Assigned Individual has been changed to System Team
Updated By: Al Mackay
26/03/2008 14:52:57 m215039
Case Assigned to Gill Donaldson Email Text: This case has been
assigned to you, please view the details below:
The Assigned Individual has been changed to A/P
Updated By: Gill Donaldson
26/03/2008 14:45:19 mp8710q
Case Assigned to A/P Email Text: This case has been assigned to you,
please view the details below:
The Assigned Individual has been changed to A/P
Updated By: Malcolm Fox
18/02/2008 12:47:18 khsm541
The Categorisation of the call has been changed to
Invoices
Invoice Query
Invoice Paid/Clear for Payment
The SLA Priority has changed to 2
Case Logged. The Status is Open
Updated By: Tom Green
13/03/2008 15:50:27 ktnr619
The Case has been Re-Opened.
Updated By: Al Mackay
13/03/2008 14:43:40 m505168
The Case has been Closed.
Resolution Code: Resolution-001
Updated By: Al Mackay
___________________
Excel Solution Thread:
http://groups.google.co.uk/group/mi...c549cd835e4a?hl=en&lnk=st&q=#03cfc549cd835e4a