Creatie new contact get invalid already exists message Outlook 200

C

Cricket

I have a user that when she creates a new contact and clicks the Save & Close
button a message saying that the contact already exists appears. The problem
is she might be saving a new contact with the name John Smith and the message
says it is a duplicate of Mary Jones. We have determined that what the
systems says is a duplicate is the last contact created. She can bypass by
saying to create a new contact anyway. Can someone advise us on how to stop
the message. I have spent time searching this site for a similar problem, but
can not find any.

Any assistance will be greatly appreciated.
 

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