Creating re-occuring events crashes Entourage 2008

[gkchen]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

When I try to create a new re-occurring event, as soon as I try close the dialog box, Entourage crashes. Any ideas on how to fix this? I've tried to set it with no end date or after 10 occurrences, with no difference in behavior... Help!

Thanks in advance!

G

 

[Corentin Cras-Méneur]

When I try to create a new re-occurring event, as soon as I try close
the dialog box, Entourage crashes. Any ideas on how to fix this? I've
tried to set it with no end date or after 10 occurrences, with no
difference in behavior... Help!

I sure don't have this problem. What version do you have?? Are you all
the way up to date to 12.1.5??

If yes, you shoudl consider launching Entourage pressing the Option key
down to rebuild your database,

Corentin

 

[gkchen]

Hi Corentin,

I'm all the way up to date to 12.1.5. I've also rebuild my database. however, it still crashes whenever I try to close the dialog that edits the reoccuring event frequency. It's an instant crash as soon as you hit Ok on the dialog box.

BTW, I'm on Exchange 2007.

George

 

[gkchen]

Here is the crash dump...

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-02-14 18:28:11 -0800
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.1.5.081119
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x0001568c
Blame Module Name: libobjc.A.dylib
Blame Module Version: unknown
Blame Module Offset: 0x0001568c
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x96e4868c in .objc_class_name_List + 0x96D4054C (libobjc.A.dylib + 0x0001568c)
# 2 0x955aea78 in .objc_class_name_IPMDFontRange + 0x95283E38 (HIToolbox + 0x00188a78)
# 3 0x9542e770 in .objc_class_name_IPMDFontRange + 0x95103B30 (HIToolbox + 0x00008770)
# 4 0x9542e5db in .objc_class_name_IPMDFontRange + 0x9510399B (HIToolbox + 0x000085db)
# 5 0x9542e143 in .objc_class_name_IPMDFontRange + 0x95103503 (HIToolbox + 0x00008143)
# 6 0x9542d57d in .objc_class_name_IPMDFontRange + 0x9510293D (HIToolbox + 0x0000757d)
# 7 0x9542d3e2 in .objc_class_name_IPMDFontRange + 0x951027A2 (HIToolbox + 0x000073e2)
# 8 0x9546ce5a in .objc_class_name_IPMDFontRange + 0x9514221A (HIToolbox + 0x00046e5a)
# 9 0x926a8746 in .objc_class_name___NSCFSet + 0x9255D806 (CoreFoundation + 0x00075746)
# 10 0x0124abde in LStdControlImp::~LStdControlImp() + 0x00000050 (PowerPlant + 0x00010bde)
# 11 0x012609fc in LAMClockImp::~LAMClockImp() + 0x00000020 (PowerPlant + 0x000269fc)
# 12 0x0124ce63 in LControlPane::~LControlPane() + 0x0000003B (PowerPlant + 0x00012e63)
# 13 0x0125452a in LClock::~LClock() + 0x000000AC (PowerPlant + 0x0001a52a)
# 14 0x0129b751 in LView:eleteAllSubPanes() + 0x00000053 (PowerPlant + 0x00061751)
# 15 0x0129b98f in LView::~LView() + 0x00000029 (PowerPlant + 0x0006198f)
# 16 0x0128db29 in LRadioGroupView::~LRadioGroupView() + 0x0000006D (PowerPlant + 0x00053b29)
# 17 0x01b92506 in non-virtual thunk to CTaskRecurEditDialog::ObeyCommand(long, void*) + 0x000000EC (EntourageLegacy + 0x0028e506)
# 18 0x0129b751 in LView:eleteAllSubPanes() + 0x00000053 (PowerPlant + 0x00061751)
# 19 0x0129b98f in LView::~LView() + 0x00000029 (PowerPlant + 0x0006198f)
# 20 0x0124dbf3 in LControlView::~LControlView() + 0x0000008F (PowerPlant + 0x00013bf3)
# 21 0x0125f3bf in LTextGroupBox::~LTextGroupBox() + 0x0000005B (PowerPlant + 0x000253bf)
# 22 0x0129b751 in LView:eleteAllSubPanes() + 0x00000053 (PowerPlant + 0x00061751)
# 23 0x0129b98f in LView::~LView() + 0x00000029 (PowerPlant + 0x0006198f)
# 24 0x01b9f7a5 in + 0x00000277 (EntourageLegacy + 0x0029b7a5)
# 25 0x0129b751 in LView:eleteAllSubPanes() + 0x00000053 (PowerPlant + 0x00061751)
# 26 0x012a2229 in LWindow::~LWindow() + 0x00000095 (PowerPlant + 0x00068229)
# 27 0x0127d934 in LDialogBox::~LDialogBox() + 0x00000082 (PowerPlant + 0x00043934)
# 28 0x01a80d39 in CTaskRecurEditDialog::~CTaskRecurEditDialog() + 0x000000C1 (EntourageLegacy + 0x0017cd39)
# 29 0x0127808a in StDialogHandler::~StDialogHandler() + 0x0000005A (PowerPlant + 0x0003e08a)
# 30 0x0004aea5 in __mh_execute_header + 0x00049EA5 (Microsoft Entourage + 0x00049ea5)
# 31 0x0004b3cf in __mh_execute_header + 0x0004A3CF (Microsoft Entourage + 0x0004a3cf)
# 32 0x021bfbdd in LBroadcaster::BroadcastMessage(long, void*) + 0x0000004F (PowerPlantCore + 0x00004bdd)
# 33 0x0127c669 in LControl::BroadcastValueMessage() + 0x0000002F (PowerPlant + 0x00042669)
# 34 0x012a08cb in LWindow::ClickInContent(EventRecord const&) + 0x00000123 (PowerPlant + 0x000668cb)
# 35 0x01906d62 in CAthenaWindow::ClickInContent(EventRecord const&) + 0x00000026 (EntourageLegacy + 0x00002d62)
# 36 0x012b7bcc in LWindowEventHandlers::ClickContentRgn(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 0x0000004A (PowerPlant + 0x0007dbcc)
# 37 0x012b773a in LEventHandler::EventHandlerCallback(OpaqueEventHandle

 

[Diane Ross]

I'm all the way up to date to 12.1.5. I've also rebuild my database. however,
it still crashes whenever I try to close the dialog that edits the reoccuring
event frequency. It's an instant crash as soon as you hit Ok on the dialog
box.

BTW, I'm on Exchange 2007.

Let's verify if it's database corruption. Create a new Identity in
Entourage. You can try testing before you add your account info. If it works
correctly then add your Exchange account and test. Generally, it's best to
start with a new Identity for Exchange accounts rather than trying to
rebuild.

If your test failed in the new Identity, then Go to System Preferences -->
Create a New User in Accounts. Switch to the New User by logging out/in or
use Fast User Switching. Test Entourage there. If the test with a new blank
Identity works, then you can move your Identity in your regular User's
folder to Shared so you can test it in the new User.

Let me know what you find.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[gkchen]

Thank you Diane,

I've created a new identity called Test and it still fails. I've not even tried to setup the Exchange yet... I simply click on New->Events and try to edit the re-occurring diaglog. As soon as I hit OK, it crashes Entourage.

I'll try to create a new user next...

G

 

[gkchen]

Diane,

I've created a new user acct - Test. Moved over my identity, and was able to successfully create a new re-occuring calendar event. Note, I didn't try to connect to Exchange, just simply try to create a new calendar event. It seems to work fine... What do I do now?!?

Thanks again!

George

 

[Diane Ross]

I've created a new user acct - Test. Moved over my identity, and was able to
successfully create a new re-occuring calendar event. Note, I didn't try to
connect to Exchange, just simply try to create a new calendar event. It seems
to work fine... What do I do now?!?

If a new User Account works this indicates problems in your User's folder.
See the steps on this page. Start with #4. Log out/in with Shift key down to
disable your startup items. If that doesn't help, then do #2, #3 and #8.
When testing preferences, log out/in after you remove the preference files.

If the problem involved the Microsoft folder in preferences, be sure to
recover your custom dictionary file.

Let me know if this was a Microsoft file or if it was one of your other
preference files.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[gkchen]

Diane,

Thanks for your response. Which page is "this page"? Is there a link to it? Where can I find it?

Thanks again,

George

 

[Diane Ross]

Thanks for your response. Which page is "this page"? Is there a link to it?
Where can I find it?

Sorry about that...

Troubleshooting Your User Account for a Problem
<http://www.entourage.mvps.org/troubleshoot/test_user.html>


--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[gkchen]

Diane,

I think I figure out what the problem is now...

I've been using this hack to get Date to show up on the OSX Menu Bar -

<http://paulstamatiou.com/2006/06/11/how-to-display-date-in-os-x-menu-bar>

When this is enabled, I can't set up an reoccurring event without crashing Entourage. It modified the Medium format for time system wide. When I disable this, all of the sudden everything starts to work again... Guess I should not use this hack to add date to the menu bar...

Again, thanks a bunch for your help!

George