Critical - All Current Email Not Visible With Outlook 2007

[Diane]

Exchange 2003, Outlook 2007, xp sp2 pro

Just set up a new system for a user with Outlook 2007. Initially, messages
were visible in all folders. OST also setup. After several synchs, all
previously received email is now not visible. The exchange server manager
shows 1.8GB of email and 38K+ messages. Setting up a profile on other
systems using Outlook 2003 also has the same results. No antiv-virus
installed yet. Have recreated the profile - no change. All windows updates
for Office installed, view is set to messages. When I view the folder sizes
in outlook they show zero or just the few new messages received. New
messages are still showing at this point. The calendar is intact, but
contacts are also not showing. Please help - this is a mailbox for a
critical client. I don't know what else to try.

Thanks very much.

 

[Ben M. Schorr - MVP (OneNote)]

The view is set to messages but are you sure no filters are applied?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com

Exchange 2003, Outlook 2007, xp sp2 pro

Just set up a new system for a user with Outlook 2007. Initially, messages
were visible in all folders. OST also setup. After several synchs, all
previously received email is now not visible. The exchange server manager
shows 1.8GB of email and 38K+ messages. Setting up a profile on other
systems using Outlook 2003 also has the same results. No antiv-virus
installed yet. Have recreated the profile - no change. All windows updates
for Office installed, view is set to messages. When I view the folder sizes
in outlook they show zero or just the few new messages received. New
messages are still showing at this point. The calendar is intact, but
contacts are also not showing. Please help - this is a mailbox for a
critical client. I don't know what else to try.

Thanks very much.

No virus found in this incoming message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
6/13/2008 7:25 PM

 

[Diane]

Ben - There are no filters applied. Would appreciate any help you can give.

Thanks,

Diane

 

[Ben M. Schorr - MVP (OneNote)]

At the bottom right corner of Outlook does it show that it's "Connected"
to the Exchange server?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com

Ben - There are no filters applied. Would appreciate any help you can give.

Thanks,

Diane

:



No virus found in this incoming message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
6/13/2008 7:25 PM

 

[Diane]

Yes, it says "online with Microsoft Exchange".

At the bottom right corner of Outlook does it show that it's "Connected"
to the Exchange server?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com





No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
6/13/2008 7:25 PM

 

[Ben M. Schorr - MVP (OneNote)]

Hmmm...if you log into their Exchange mailbox with Outlook Web Access
(OWA) do you see all their mail?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com

Yes, it says "online with Microsoft Exchange".

:



No virus found in this incoming message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
6/13/2008 7:25 PM

 

[Diane]

No email client we have tried can see these messages - OWA or any setup with
Outlook 2003. The stats still show 38,207 messages and 1.8GB in the Exchange
system manager. Also, recover deleted items shows no messages to recover
although there were many originally.

Thanks again,

 

[Ben M. Schorr - MVP (OneNote)]

Wow. Very odd. New messages are still arriving, though? Anything
unusual in the Event Viewer on the Exchange Server?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com

No email client we have tried can see these messages - OWA or any setup with
Outlook 2003. The stats still show 38,207 messages and 1.8GB in the Exchange
system manager. Also, recover deleted items shows no messages to recover
although there were many originally.

Thanks again,


:



No virus found in this incoming message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
6/13/2008 7:25 PM

 

[Diane]

Yes, new messages appear to arrive OK. We ran a test - restored a few mail
messages from a backup with option to overwrite messages if they already
existed. The correct messages appeared in the folder. The message count in
ESM also incremented by the appropriate amount.

Could the mailbox be corrupt?? We're at a loss as to what is going on.

Thanks for your continuing thoughts.

Diane

 

[Diane]

Sorry - forgot to mention - nothing unusual in any event log on the client or
the exchange server.

Diane

 

[Ben M. Schorr - MVP (OneNote)]

Can you, just for the grins of it, connect to Exchange with Outlook
*NOT* in cached mode?

Is this only happening to this ONE user?

How big of a problem would it be to just restore all of their messages
from that backup?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com

 

[Ben M. Schorr - MVP (OneNote)]

Other thing I might suggest...post this over in one of the Exchange
Newsgroups and see if the Exchange crew thinks you might have a
corrupted Information Store and maybe they can walk you thru some of the
diagnostic/repair utilities for that.

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com

 

[Diane]

Thanks Ben. We tried no caching earlier, but it made no difference. We
believe it's only ONE user - have seen no issues on others. We considered
restoring the mailbox - our test with just a items increased the email count
on ESM when we would have expected the items to be overwritten (as specified
in the restore). Thus, we concluded they could not be found. We're thinking
that if we restore the mailbox we'll end up doubling it's size and
potentially leave a bunch of corrupted garbage in it.

We're not exchange experts so we're trying not to create more problems as we
go.

I will post to exchange and see what comes back.

If you have any other thoughts, please let us know.

Thanks,

Diane

 

[Ben M. Schorr - MVP (OneNote)]

Well, it's awfully puzzling. It still SOUNDS to me like a filter is
applied, but you've assured me that one isn't so...

A corrupted Information Store is a possibility and there are some
Exchange utilities that address that. But they're not for the faint of
heart so some good guidance from the Exchange MVPs would be in order.

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com

 

[Diane]

I agree it's very puzzling. I wish it were a filter - we applied none and
cleared them when we checked the settings just to be safe. We're running
isinteg now to look for issues on the datastore. Very frustrating problem.

Thanks for your suggestions and hanging in there with us.

Diane