CRM 3.0 fails on Outlook 2003 after installing Office Update

M

Matt Soukup

I have a workstation that is running Office 2003 Professional with the CRM
Outlook Laptop client. Outlook and the CRM client were working fine until an
update was installed for office. Now I get this error when Outlook is
started:



An error occurred loading Microsoft CRM functionality.

Try restarting Microsoft Outlook.

Contact your system administrator if error persists.



We have tried the following different thing to no avail.

Reinstall CRM client.

Uninstall CRM client, repair Office, install CRM client.

Uninstall CRM client, uninstall Office, install Office, install CRM client.



The CRM toolbar and other settings are then disabled in Outlook.



I do not know what updates were installed, but was told that one of them
failed the first time it was tried. I have other workstations that Office
does not show that it needs any updates, so I would assume that it is not a
problem with the actual update.
 

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