The creator of the document has the terms that need to be in the index in
quotes.
Now...from what I can gather, this is what happened...
When the terms were originally marked, they were marked with straight
quotes. So you have "Term {XE....}" Everything was working fine.
Somewhere along the line, a global replacement was done to convert straight
quotes to curly quotes (I'm guessing that the XE fields were showing). All
quotes were then made curly (even the XE's). This is when the smart quotes
on the terms switched.
I've done a global replace to return all smart quotes to straight ones,
turned the field codes off, and another global to turn the straight quotes to
smart. It didn't work...all the quotes were returned to smart quotes.
I'm at a loss right now and unsure of what to do. I think that the problem
is is that it is seeing the smart quotes for the marked terms for the index
and making both an open or close smart quote. I just can't figure out how to
stop the quotes from inside the XE fields to turning into smart quotes.
Unless I have to do something in Word 2000 to help it along...turn off an
option, turn on an option, etc.