Cursor moving doesn't work in Word 2007 on Windows 7 Professional

[Petchty]

Now I have some experience on Word 2007. Now I installed Office 2007
Professional with SP2 on clean installed Windows 7 Professional 64-bit. After
I pressed ENTER to enter a new line, I suddenly can't mark the cursor by
mouse on everywhere in document region. I tried not only to repair Office
installation but also to fix registry according to "How do I fix the problem
that I experience after I install an automatic update for Word 2007 on a
Windows Vista-based computer?"
(http://support.microsoft.com/Default.aspx?kbid=940791) shown in Microsoft
Support website, but moving cursor in Word 2007 still doesn't work.

I also captured the problem using Problem Steps Recorder. Please refer to
this link
(http://cid-c2e65ea49fd4b160.skydriv.../Windows 7/PSR Logs/Moving Cursor Problem.zip).

P.S. I had never experienced this problem when upgrading from Windows Vista
Business 32-bit to Windows 7 Professional 32-bit.

 

[Terry Farrell]

I would suspect either an incompatible printer driver or a graphics driver
bug. The symptoms would usually suggest the Registry corruption, but if you
have already tried the FixIt button in KB/940791, then it has to be
something else. Was it all working correctly before the fresh install (which
I presume was all the same hardware and software and that nothing else has
changed)?

 

[Petchty]

Yes. Before I clean install Windows 7 Professional 64-bit, Word works fine on
32-bit version. I would like to uninstall and install Office 2007 again if no
one don't provide me some solution.

 

[Terry Farrell]

Reinstalling won't be difficult, but it rarely succeeds because the process
doesn't remove any of the registry entries or customisations. But it is
worth a try. I don't suppose that you have a System Restore Point set to a
time before you installed Office? If so, I suggest uninstalling Office, then
rolling back to the pre-install Restore Point.

Then create a new Restore Point and install Office again.

Terry

 

[Petchty]

Thanks, but I installed Office 2007 as the second program. If I use System
Restore, it is equal to reinstall all most softwares! But I will try again.

 

[Petchty]

I forgot to ask. Should I wait for another solutions?

 

[Terry Farrell]

I don't know of any other solution. My guess is that it is going to be an
incompatibility somewhere with Win x64 version of something - possibly the
printer driver. This is one of the drawbacks of going 64-bit: there are not
that may users and many seem to find driver problems somewhere along the
upgrade.

Terry

 

[Petchty]

Why you think that printer driver is the root cause of this problem?

 

[Petchty]

OK! I uninstalled printer driver, but Word still doesn't work!

 

[Terry Farrell]

Word MUST see a compatible, locally installed printer driver to work
correctly. One solution to test is to install the 'Windows Generic Text
driver' and set it as the Windows default. If the problem persists then it
points to something else. What happens if you run Word in Safe Mode? From
Start | Run (Winkey+R), type in

winword /a

and press enter. Word will start in Safe Mode. Do you still get the same
problem.

Terry

 

[Petchty]

Word in Safe Mode still have the same problem!

Now I completely uninstalled Office by this way
(http://support.microsoft.com/default.aspx/kb/928218). I hope that I won't
face with this problem again!!!

 

[Petchty]

Err... Please notify some Microsoft engineers that it's very complicated to
manually uninstall due to the fact that another program might use the same
registry keys or same files, so they should provide the 'uninstaller tool' to
solve this task. I think you have a right to complain because of your MVP
position, don't you? Thanks.