Custom Form can’t be opened

[Mary Ann]

I created a custom form and saved it in the Personal Forms library.

When I attempt to open an existing item which was created using the custom
form an error message occurs indicating the form cannot be opened and an
ordinary Outlook form will be used instead – of course this does not then
show my custom fields.

Also, when I now attempt to create a new item using the custom form (Tools
Menu, Forms, Choose Form) an error message also occurs indicating the form
cannot be displayed.

Any ideas on how to get Outlook to recognise the form again?

I am using Outlook XP.

 

[Sue Mosher [MVP-Outlook]]

Try clearing the forms. Choose Tools | Options | Other | Advanced Options | Custom Forms, then click Manage Forms, then Clear Cache.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Mary Ann]

Works a treat – thank you!

Try clearing the forms. Choose Tools | Options | Other | Advanced Options | Custom Forms, then click Manage Forms, then Clear Cache.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[runci]

just found this re: my problem and i did the same and it worked

i am off to skip now