custom form has unopened mail icon even after it is read

[Sue Yamada]

I've created a custom form that users can select from the
Organizational Forms Library. However, after the form is read by the
recipient, it still continues to display an unopened mail icon (i.e.
closed yellow envelope) in their mailbox. Also, if the user sends the
form read-certified, no certification notice is sent. Is there a way
to correct this? Any help is greatly appreciated. Thanks! -Sue

 

[Sue Mosher [MVP]]

The envelope appearance is normal and is a known limitation of custom message forms.

The lack of a read receipt could just be a blocking setting on the recipient's end.
--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers