Custom icon superseded by tracking icon

[Vaughan]

I have a custom form based on IPM.Note with a custom icon. However, when I
send items based on the form the icon in my Sent Items folder is superseded
by the standard icon indicating that tracking info has been received (the
open envelope with lower case "i"). Can this be avoided without turning off
message tracking?

 

[Sue Mosher [MVP-Outlook]]

Sounds like your form may be one-offing, which means it's no longer connected to the form definition at all. What's the MessageClass of the item in Sent Items?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Vaughan]

Hi Sue, thanks for taking the time to reply.

I thought the form might be one-offing at first too, but it has the right
MessageClass ("IPM.Note.Action") and the "Help/About this form" dialog works.
Also the size of the item is only about 6k and the custom actions work, so
I'm pretty confident now it isn't one-offing.

Its only a cosmetic issue, really, and I will live with it if necessary. It
seems that Outlook uses the "circle-i-and-envelope" icon to signify that
tracking info for the item has been received regardless of whether the form
has its own icon... unless (of course) you know better!

Thanks once again

Vaughan

 

[Sue Mosher [MVP-Outlook]]

My guess is that this is the one exception to the usual rule that custom forms don't get the special custom icons like the reply and forward envelopes. If that's the case, there's nothing you can do to the form to stop the icon from appearing and still have the tracking take place.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Vaughan]

Oh well ... no big deal.

Thanks for your time anyway Sue.