Custom template does not show for recipient

[sue48642]

I was able to create a custom template with an image and use it in Office 2000. I have now installed Office 2003 and when sending this template recipients were getting the template as an attachment. I recreated the template in Office 2003 and the attachment problem went away; however, the recipient cannot see the template image at all now.

What is causing the template to not be viewed by the recipient when I can see it when I send it?

 

[Sue Mosher [MVP]]

First, tell us exactly what you mean by a custom template and what and how you're sending.
--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers

 

[sue48642]

I am using Outlook 2003. I created stationary (template) per instructions and had no problems in doing that. I can see the stationary when I create an email message. When I send the email the recipient cannot see the stationary. The template is a watermark image of our logo.

 

[Sue Mosher [MVP]]

What steps did you follow to create the stationery?
--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers

 

[sue48642]

This template was originally created in Office 2000. The email that was sent to me was created with Office XP using the same template created from Office 2000. I went thru the following steps with Office 2003.

1. open the email

2. click 'file

3. click 'save stationary

4. enter name of stationar

5. click 'use this existing stationery as a template

6. click 'ok

 

[Sue Mosher [MVP]]

And what's the problem again? Please take the time to quote the original manually so that people reading your current response can understand what you're talking about. Otherwise, you may not receive the answer you're looking for.

--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers

 

[sue48642]

I clearly stated the problem in the first message. The template will not display to a recipient even though it is viewable by the sender. I thought that was the reason for message boarding, a statement would not have to be repeated as it is kept and viewable by anyone.

This is a problem that exists for outook 2003. This problem did not occur on any prior versions of outlook. I will take the problem to Microsoft.

 

[Sue Mosher [MVP]]

You cannot assume that people are reading the newsgroups with a web browser. Many (especially those of us who read hundreds of messages in dozens of newsgroups) do not and therefore may not have earlier messages to refer back to. That's why you should always quote the relevant portion of the original message when you post a reply.

The basics of this issue are:

* If the form has code behind it, it needs to be published in a location available to both sender and receipient.

* If no code, then you can check the "Send form definition with item" box on the (Properties) page of the form to embed the form in the message.

* Message forms have two layouts -- compose and read -- by default. You need either to switch to a single layout or build a compose layout.

* The recipient address should not be marked to receive plain text only. I used to think that you needed to mark it specifically for rich-text format (RTF), but that no longer seems to be required in Outlook 2002 and 2003, at least in my testing, mostly with POP and IMAP accounts.

The one "wild card" is whether either sender or receipient's mail server might be stripping the RTF content. A good way to test in an Internet environment is to use a mailer, like Outlook Express, that can show the full SMTP message headers for the received message.
--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers