custom toolbars on templates

[Kimmie B]

A custom toolbar that I created for a template does not appear on all
computers.

A few months ago I created a custom toolbar on a template used by a specific
group. I delivered the template to a specific individual, and the toolbar
appears and works perfectly on her computer.

However, when she e-mails either the .dot or a .doc made from the template
to someone else, the toolbar does not appear.

I logged on to that someone else's computer, opened the file, and voila,
there's the toolbar. I logged off, the recipient logged back on, and voila,
there's the toolbar again, happily working exactly as it should on both the
..dot and the .doc.

Facts that may be relevant: While I have local admin rights, most of this
user group does not. Some users have Acrobat 8 Pro installed, and some may
have Arcobat 7 Reader. The computers I checked had Acrobat 8 Pro.

Did my logging on with my local admin rights somehow enable the toolbar?
Our IT guys tell me that all employees can modify their normal.dot files even
though they don't have local admin rights.

I don't even know if I'm barking up the right tree when I think about
normal.doc and local admin rights.

So here's the bottom line: what can I do to ensure that the toolbar attached
to this template appears for all users who may or may not have some version
of Acrobat and may or may not have local admin rights?

 

[Robert M. Franz (RMF)]

Hello Kimmie

A custom toolbar that I created for a template does not appear on all
computers.

version(s) of Word?

A few months ago I created a custom toolbar on a template used by a specific
group. I delivered the template to a specific individual, and the toolbar
appears and works perfectly on her computer.

.... whenever the user there creates a new document based on the template
or opens an existing such document, I take it?

However, when she e-mails either the .dot or a .doc made from the template
to someone else, the toolbar does not appear.

1. thing to investigate: what exactly are the users doing that receive
that email? Double-clicking on the template directly in their email
application would *not* be my recommended approach. [Actually, my
recommended approach would not involve any email application in the
first place: distribute the template to their user or workgroup template
folder. Once the template works fine for all your users, the preferred
process to distribute them is a logon script.]

I logged on to that someone else's computer, opened the file, and voila,
there's the toolbar. I logged off, the recipient logged back on, and voila,
there's the toolbar again, happily working exactly as it should on both the
.dot and the .doc.

Facts that may be relevant: While I have local admin rights, most of this
user group does not. Some users have Acrobat 8 Pro installed, and some may
have Arcobat 7 Reader. The computers I checked had Acrobat 8 Pro.

Did my logging on with my local admin rights somehow enable the toolbar?
Our IT guys tell me that all employees can modify their normal.dot files even
though they don't have local admin rights.

I don't even know if I'm barking up the right tree when I think about
normal.doc and local admin rights.

So here's the bottom line: what can I do to ensure that the toolbar attached
to this template appears for all users who may or may not have some version
of Acrobat and may or may not have local admin rights?

Since the toolbar is stored in the template, I would not expect editing
rights to Normal.dot to matter in this case (FWIW, since I'm not really
responsible for any network templates myself at the moment ).

HTH
Robert