Customer Survey, helping us understand you better

[Daniel Escapa [MS]]

As some of you may be aware one of the biggest challenges is getting to know
our customers, the people like you! When we start designing and planning
the next release of Office we need to better understand who you all are.
Who is using OneNote? How they are using OneNote? What problems do they
face? Do you sit at a desk all day or are you always on the do with only a
mobile device? (or just a notebook?)

To this end one of our researchers as setup a survey to find out how our
customers use OneNote, what their job type is, etc. Additionally if you are
in the Seattle area would you be willing to have some OneNote team members
come by your place of work and see how you use OneNote? So if you have some
time this weekend please fill out the survey:

https://mscuillume.smdisp.net/Collector/Survey.ashx?Name=Microsoft_Office_OneNote_Usage_Survey

 

[onlyocelot]

in re: survey

I just took it, and was rather disappointed. There is plenty of input to
give, but a survey like this is more "showing off how we think we know what
you're doing" and not a lot else.

I work full time, but I don't use one note for work. It's not on any work
computer I have access too.

I am also attending school full time (dual degrees at AS level in Photonics
and Electrical Engineering Tech). I take notes for my classes. The college
handed out one note 2003 at orientation 2 years ago, and I've been chugging
with it since. Up until a few weeks ago, it was all with the keyboard.

Now I have a Tablet (TC4200), which I love dearly. I'm taking notes for
Calculus 2. And that's where the only real shortcoming of onenote for me is
becoming notable: it can't recognize math. Frankly, it can't deal with
handwritten notes around a diagram either. But it _really_ doesn't deal with
math. The square-root radical gives it conniptions. The summation and
integration signs drive it nuts, not to mention the bad side-effects from
limits on those symbols.

This is what I would love to see done in onenote most. I'm moving on to a
4-year college for an electrical engineering BS. Ability for onenote to be
comfortable with what I have to write into it using ink would be a real boon.

 

[Nick]

I also just took the survey, which was delivered to me via email.

My concern about this survey has to do with the way it was presented to
those of us that received an email request.

The survey was VERY amateur-looking, and I was immediately skeptical that it
might be a phishing email. Furthermore, the email address for the survey
(some smdisp.net site) gave no clue as to whether this was a valid Microsoft
web site.

For these reasons, I was unwilling to submit my personal info to volunteer
for the site visit.

Please do a better job in the future of helping users feel comfortable that
we're being direct to a genuine microsoft site. At least have the survey link
to something with www.microsoft.com/**** and then re-direct.

Thanks,
Nick

 

[Nick]

Sorry, should have said "WEB address for the site..."

 

[Bryan Nehl]

Other items missing from survey were check boxes for the kind of hardware we
use it on.
At work I use both a Tablet and Desktop. At home a laptop. I use the sync
feature with a USB flash drive to move some notebooks between the devices.
The work machines share folders on the network too.

In the next version I would really like to see templates addressed. I would
like to be able to create and use templates from a sync'ed location as well.
Preferably, I should be able to pick templates from the defaults, and ones
on the website to include in "My OneNote Templates."

I love the product, evangelize it to some extent and am responsible for at
least two development teams using it now.

Keep up the good work and have a good weekend!

Bryan